Mobile Device Driver (again)

I have read numerous Forum posts on problems with Apple Mobile Device Drivers but having followed instructions to the letter, a reinstall still will not download the Apple Mobile Device Driver so access to the iTunes store results in iTunes shut down. The forum posts on this subject just seem to send people round the same links yet nobody says "here is the definitive answer". To a former IT specialist, the question of why does an install not download a vitally important driver seems a farly straightforward one to answer.
Does anyone have a solution to this problem please? (I don't have enough hair left to tear any more out!).

You need to completely uninstall iTunes from your computer and then download and install it again.
You do know that Microsoft has a web site, right?

Similar Messages

Can some one help me with diagnostic test result " apple mobile device driver not found"?

I bought an iPhone 4gs 32gb from Singapore. iso 4. I'm living in Chennai, India. To connect it to my computer (windows XP,), I have downloaded iTunes 10.6.1.7. Unfortunately iTunes is not recognizing my iPhone. I had tried to troubleshoot it by reinstalling iTunes (2 times). I have restarted the apple mobile device from control panel. I try connecting my iphone in another usb port. but no use. I don't know what am I missing?. iTunes opens on my computer. but doesn't recognize my device. when I click on help. it says an "unknown error has occurred. your computer is not connected to internet. please check your internet connection and try again later". I don't know what to do? could you please help me? thank you so much for your help and time.
when I update the usb driver (C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.Double-click the usbaapl file.) I followed the procedure from this site. http://support.apple.com/kb/TS1538 when I finished, it says "the specified location does not contain information about your software"
I did the apple's diagnostics test on my computer. I'm pasting the result for your info.
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
System manufacturer System Product Name
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013AC2C08548378
Current user is an administrator.
The current local date and time is 2012-06-28 15:23:45.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel(R) G41 Express Chipset
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:        {D85300A1-330D-41ED-AC5A-EC032B22FBF0}
Description:            Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller - Packet Scheduler Miniport
IP Address:             192.168.1.3
Subnet Mask:          255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:      Yes
DHCP Server:         192.168.1.1
Lease Obtained:     Thu Jun 28 15:17:19 2012
Lease Expires:       Fri Jun 29 03:17:19 2012
DNS Servers:         192.168.1.1
Active Connection: LAN Connection
Connected:             Yes
Online:                    Yes
Using Modem:        No
Using LAN:             Yes
Using Proxy:           No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
G: Optiarc DVD RW AD-7220A, Rev 1.01
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

I have the same problem. I think that someone tried my iphone before me because when I want to reset it, I'm invited to enter a password that I didn't set. Also, when I go the Map application, the iphone indicate that I'm locateded in China while I'm in Tunisia. Now, I can't connect to my iphone to itunes, and I can't reset it because it ask me to enter a password that I didn't set.
This is my post:
https://discussions.apple.com/thread/4063223
Please, we need your help.

How do I re-install the apple USB mobile device driver once it has been deleted?

Hi,
I was having issues getting my Itunes to recognize my Iphone 4s so I followed the apple support instructions here: iOS: Device not recognized in iTunes for Windows and it said to delete the driver software (Step 2 of Reinstall the Apple Mobile Device Driver). After I did that I have been unable to get any of the steps that follow to work. Is there any place that I can download the Apple mobile device USB Driver software? I have tried numerous things including re-installing Itunes multiple times but this does not appear to reinstall the driver software. Any help is greatly appreciated.
Thanks,
Brian

Try these steps:
In the Device Manager window, right-click "Universal Serial Bus controllers" and choose "Scan for hardware changes" from the shortcut menu.
Locate the Apple Mobile Device USB Driver in this list. If the Apple Mobile Device USB Driver is not listed, continue to step 3.
Expand all the sections labeled below (not all sections may be listed):
Imaging Devices
Other Devices
Portable Devices
Universal Serial Bus Controllers
Look for the entry that recognizes the device as a camera. This entry should be called Apple iPhone, Apple iPad, Apple iPod, or Unknown Device. (Verify the Unknown Device is the Apple Device by unplugging the device and scan for hardware changes again [Step 1] to see if it disappears.)
Right-click the Apple iPhone, Apple iPad, Apple iPod, or Unknown Device entry in Device Manager and choose Update Driver from the shortcut menu. (Verify the Unknown Device is the Apple Device by unplugging the device and scan for hardware changes again to see if it disappears.)
Click "Browse my computer for driver software."
Click "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
In the "Install from Disk" dialog, click the Browse button.
Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
Click OK in the "Install from Disk" dialog.
Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.

Missing apple mobile device driver

I have a new Itouch that I am able to sync on my laptop but not on my desktop. When I plug the Itouch into the USB porton my desktop, it is recognized as a camera. I have installed and uninstalled the latest version of Itunes several times with no results. It appears that the only difference in the installation of Itunes between the laptop and the desktop is that it appears that I am missing the apple mobile device driver (verified by going through the apple doc #306640)on my desktop. Running Xp with service pack 2 on both computers. Why isn't this component being loaded into my desktop and where can I obtain it? Thanks.

Try uninstalling the following items in order:
Apple mobile device (might not be installed)
Apple software update
iTunes
Quicktime
Now restart computer.
Now download itunes743setup and save it to your desktop.
Disable any anti-virus and internet security.
Now install itunes.
If this does not work, then there is something blocking the apple mobile device from installing.
this article from the apple support website will help turn everything off except what the computer needs. http://docs.info.apple.com/article.html?artnum=302538
Uninstall the items previously mentioned.
Restart the computer again.
Then install itunes again.
The apple mobile device driver is installed with itunes.
Hope this helps.

Apple Mobile Device Driver issues

First let me start that I have read dozens of pages on the various Apple sites which attempt to help fix this problem - some are just plain awful, some make no sense at all (disconnect cable, do x y and x, but no instruction ever to re-connect cables - well how is that going to fix anything). Anyway my primary machine is a Vista Ultimate (32 bit) laptop, with iTunes 10.0.1.22 and the library on a NAS device. I have several iPods, including a Touch and they all connect and synch easily with iTunes. Two days ago I received an iPad and connected to this machine and got the dreaded - load drivers, errors, followed by the Driver load failed messages. Spent 1+ hours trying all the advice to no affect. The Device Manager shows no indication of the Apple Mobile Device driver and only shows the iPad for a short time under Other Devices with an Exclamation point. No note of a Mass Storage device there or in Windows Explorer. I then connected the iPad to my Windows & machine and it immediately was recognized and sync'd with iTunes. This afternoon, I went thru the same aggravation with a brand new Shuffle. No dice on the Vista machine, immediate success on the Windows 7 machine. Isn't there a SIMPLE way to get the driver installed properly under Vista. Pointed the driver process to the C:/Program Files/Common Files/Apple/Mobile Device Support/Drivers and there is some action, I see the driver, but again some process kicks in and the whole device driver failure process starts again.
This whole process is giving me a bad taste for i_software. I consider myself a sophisticated computer user (IT professional with hands-on PC experience for 20 years).

I agree, but I have 2.5 years on this Vista machine and upgrading it to Win7 really means tossing it - not a bad idea; but next week I migrate my work PC (XP!!) - and I can only take 1 excedrine migrane a day!

Apple mobile device DRIVER does not load/ is not installed

this is what my itunes diagonstic says concerning connectivity tests
Microsoft Windows 7 x64 Ultimate Edition (Build 7100)
Hewlett-Packard HP Pavilion dv2700 Notebook PC
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
*Apple Mobile Device 2.4.1.7*
*Apple Mobile Device Driver not found.*
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 88107370E6DED672
Current user is not an administrator.
The current local date and time is 2009-05-16 00:21:13.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 8.1.1.10 is currently running.
iTunesHelper 8.1.1.10 is currently running.
Apple Mobile Device service 2.12.36.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.3
Serial Number:
i found it out that the apple mobile device is running yet there is no driver that is loading so that it can recognize my iphone
any suggestions on how to get the computer automatically to search the driver in the system32/drivers folder?
i already tried downloading the driver and copying into the folder and doing restart
i've also tried to reinstalling itunes and i used winrar to extract the applemobiledevice support and repaired but it didn't do anything
are there any other suggestions?

Sorry, I should have qualified that: in the past I have given dump/debug/log details to people in the 'Windows' world to try to solve problems that I've thought have needed immense details to resolve but since owning a Mac I have discovered that if I am thinking at that level of detail then I have lost the real plot and my pulling back and looking at things simply again has been an eye-opener, hence my suggestion in response to your question to simply 'get a Mac'.
Part of the 'issue' with Windows seems to be its varieties and variants (Windows 7 x64 Ultimate Edition (Build 7100), for example) and the range of various and variable hardware on which it can run, too often with random and non-deterministic results, not to mention the almost limitless and unnecessary combinations of user-configuration options and requirements!
Seriously, get a Mac if you are into the Apple world, even on the periphery, if you want an easier life (in my experience).
Good luck with your 'issue'.

Old iPod mini can't be recognized after formatting, and iTunes 'Apple Mobile Device Driver not found.'

My roommate gave me an old iPod Mini a few days ago. It was working fine 'til I plugged it into my computer and it asked me to format it. I did, and now it cannot be recognized by iTunes or my computer. My computer views it as a "removable disk" which cannot be accessed. In devices, it is listed as an Apple iPod though, so I'm hoping not all is lost. I have tried many quick fixes I've read on internet (including changing disk letter) but to no avail. I have reinstalled the new iTunes and now that is telling me it has not installed properly, and when I ran diagnostics, it reads that the Apple Mobile Device Driver not found. I will copy & paste all the info from the diagnostic run below, and if anybody can help me with my new (old) iPod, I'd be everly greatful!
Thanks!!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite L775D
iTunes 11.0.1.12
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number
Current user is not an administrator.
The current local date and time is 2013-01-08 11:16:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD Radeon(TM) HD 6520G
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod mini running firmware version 1.4.1
Serial Number: JQ******S42
<Edited By Host>

OMG same thing here; rather annoyed and now have set up accounts on 2 comps(both 64 vista ultimate); about to try my 32 bit vista on my lappy; we'll see... i don;t have high hopes thoush.
What i knew about iPhone before buying it:
What You Need
To use iPhone, you need:
A new two-year wireless service plan with AT&T
A Mac or a PC with a USB 2.0 port and one of the following operating systems:
Mac OS X version10.4.10 or later
Windows XP Home or Professional with Service Pack 2 or later
Windows Vista Home Premium, Business, Enterprise, or Ultimate edition
iTunes 7.3 or later, available at www.itunes.com
An iTunes Store account
An Internet connection
You must be at least 18 years old to open a new AT&T wireless account. You will need a
major credit card to open a new iTunes Store account.
Yeahyeah check all that stuff;
Oh well; just when i thought i'd finally cross over to the beautiful packaging of APPLE. I remember in design school that form follows function. Thanks.
Windows Vista

TS1567 where can i find a download of the apple mobile device driver, mine has vanished

My Windows pc (windows 7 samsung laptop) stopped recognising my iphone 4. I tried stopping and starting my mobile device driver as advised by the troubleshooter, the driver then disappeared (unsearchable). I have been unable to find a download on the apple website due to the terrible search facility on software. Can anyone help?

Tried this suggestion from mandabear
mandabear
Re: Apple Mobile Device USB Driver not working
14-Mar-2012 05:46 (in response to skjuhas)
i was having this problem with my iphone.......1st go into the control panel and then to uninstall programs and uninstall anything apple. once everything apple is uninstalled. go to www.apple.com and install the latest itunes. after the latest itunes is installed this should work. it worked just fine for my iphone. ps i had my iphone connected to my computer during the whole process.
Unfortunately did not fix the problem, have driver back, but still does not recognise my iphone at all. If you want to try it, i did not lose any files so worth a shot.
Any help would be appreciated

Is there an update for Apple Mobile Device driver on Windows 7?

is there an update for Apple Mobile Device driver on Windows 7?

Hello Ken C.,
Thanks for using Apple Support Communities.
Apple Mobile Device Service is included in the installation of iTunes. As long as you have the most up to date version of iTunes on your computer, you will have the most up to date driver. Are you having any issues with iTunes and syncing your devices?
How to restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support
Happy Holidays!
Alex H.

Apple Mobile Device Driver not found. ...

Nor Itunes neither my PC can view my Iphone, what is more, it is completely discharged.. Here's the diagnostics...
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver not found.
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0012B2100AAF8C28
Current user is not an administrator.
The current local date and time is 2011-06-30 20:40:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 220M
**** External Plug-ins Information ****
Plug-in Name:          MiniLyrics Visualizer
Plug-in Loaded:          Yes
Plug-in Version:          0.8
Plug-in File Version:          Unknown
Plug-in Path:          C:\Program Files\iTunes\Plug-ins\iTunesMinilyrics.dll
Plug-in Name:          Last.fm AudioScrobbler
Plug-in Loaded:          Yes
Plug-in Version:          1.0.4
Plug-in File Version:          3.0.4.0
Plug-in Path:          C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
Genius ID: 46b8dbeb48d2ea73f185160d9ef3debd
**** Device Connectivity Tests ****
iPodService 10.3.1.55 is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Note: I simply unnistalled all apple programms, when my Iphone had errors, and installed the newer version... Maybe it is the reason why my Iphone is not being seen...

I have the same problem. I think that someone tried my iphone before me because when I want to reset it, I'm invited to enter a password that I didn't set. Also, when I go the Map application, the iphone indicate that I'm locateded in China while I'm in Tunisia. Now, I can't connect to my iphone to itunes, and I can't reset it because it ask me to enter a password that I didn't set.
This is my post:
https://discussions.apple.com/thread/4063223
Please, we need your help.

ITunes & Apple Mobile Device Driver Not Compatible w/ Windows 64bit Systems

In short, I spent over 2 hours on the phone tonight with Apple Support. The call was elevated to a software engineer. After several minutes he apologigized and state the Apple Mobile Device Driver is not compatible with Windows 64Bit systems.
Therefore I can't activate or do anything for that matter. I effectivly have a $600 paper weight. I asked the engineer if they have any intention fixing it and never received a direct response.
None of the documentation that I have found states 64bit Operating Systems are not supported. The support rep stated nor he or his collegues were unware the mobile device driver didn't support 64 bit OSs either. I consider this to be really misleading and a huge oversight on Apple's part.
I wrapped up the call by asking him how I go about returning the device without being struck by the 10% restocking fee. He didn't know.
Anyone have Steve's number? I sure would be nice to get at the minimum a full refund.
I just thought everyone else should know so you don't tie up support lines and waste your time trying to find a resolution.
Regards,
KSPad

OMG same thing here; rather annoyed and now have set up accounts on 2 comps(both 64 vista ultimate); about to try my 32 bit vista on my lappy; we'll see... i don;t have high hopes thoush.
What i knew about iPhone before buying it:
What You Need
To use iPhone, you need:
A new two-year wireless service plan with AT&T
A Mac or a PC with a USB 2.0 port and one of the following operating systems:
Mac OS X version10.4.10 or later
Windows XP Home or Professional with Service Pack 2 or later
Windows Vista Home Premium, Business, Enterprise, or Ultimate edition
iTunes 7.3 or later, available at www.itunes.com
An iTunes Store account
An Internet connection
You must be at least 18 years old to open a new AT&T wireless account. You will need a
major credit card to open a new iTunes Store account.
Yeahyeah check all that stuff;
Oh well; just when i thought i'd finally cross over to the beautiful packaging of APPLE. I remember in design school that form follows function. Thanks.
Windows Vista

Cannot install apple mobile device driver

Every time I Attempt to install Apple mobile device driver I get this messasge

Hi Dw,
See #5 in the attached link. Make sure you are downloading the correct version for your Windows Operating System type:
http://support.apple.com/kb/TS1538
Cheers,
GB

My computer won't recognize my ipod anymore. after all the trouble shooting i don't have an apple mobile device driver how do i get one?

Please help me! my computer no longer recognizes my ipod. After troubleshooting for 2 days i think I need an apple mobile device driver. How can I get one?

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Run this to help if it identifies the cause
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem?

TS1363 I Have Problem With My Apple Mobile Device Driver It says "This device cannot start. (Code 10)" What to do?

When I plug My device To Pc(Windows Xp) It says Problem With Your Apple Mobile Device Drive ,I cheak in Device manger Its shows "This device cannot start. (Code 10)" Help pls..

All I can suggeset is:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Have you looked at the AMDS topic of:
iOS: Device not recognized in iTunes for Windows
Do you have han image capture programs linstalled like for a camers or scanner?

IPod nano 4th gen - Apple Mobile Device Driver issue

I have an iPod Touch that connects and syncs perfectly with iTunes but I can't find any way of doing the same with my wife's iPod Nano(4th gen).
Whenever I connect the nano it appears under Universal Serial Bus Controllers as Apple Mobile Device USB Driver but with the dreaded Yellow Exclamation mark.
I've tried:
The 5Rs
Different cables
Different ports
Disabling drivers
Uninstalling drivers
Removing all Apple software (in the correct order) and reinstalling
The only error message I get, other than the Exclamation Mark, is when I check the Driver Properties, it shows "This device cannot start. (Code 10)".
If I click on Properties, Driver and Update Driver, Install from specific location I see:
Apple iPod USB Driver Version 6.0.9999.40 (12/11/2008) and
Apple iPod USB Driver Version 6.0.9999.61 (11/05/2012) and
USB Mass Storage Device
Does anyone have any other suggestions as to what I can try?

The code 10 might be caused by old driver componentry "stuck" in the bowels of your OS. If that's what is going on, we might be able to get past this ... but I'm afraid it's a bit of a performance.
First, go into "My Computer". Go "Tools > Folder Options". Go to the view tab.
Make sure "Show hidden files and folders" is selected.
Make sure "Hide extensions for known filetypes" is unchecked.
Make sure "Hide protected operating system files (Recommended)" is unchecked.
Click OK.
Now in "My Computer", open "Local Disk C:" or whichever drive your Operating System is installed on.
Open the "Windows" folder.
Open the "system32" folder.
Open the "DRVSTORE" folder.
In there look to see if you have either of the following two folders:
netaapl_(LongStringOfNumbers)
usbaapl_(LongStringOfNumbers)
If you find either of them, drag them out onto the desktop. (Don't touch any other files or folders you see in there.)
Now go back into the "system32" directory.
Open the "Drivers" directory.
Look for either of the following two files:
netaapl.sys
usbaapl.sys
If you see either of them in there, drag them out onto the desktop. (Again, don't touch any other files or folders you see in there.)
Now restart the PC. Try a complete uninstall/reinstall of itunes and related components as per the following document:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
... and then try connecting the nano again. Any better luck this time?

Mobile Device Driver (again)

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