Mobile device PIN

After migrating to Exchange 2013 I don't see the "Show Recovery Password" feature anymore. Is it really gone or am I just not seeing it; if it is gone how would I go about changing a users PIN if they forget theirs?

please see below, what identity?
I would like this for everyone not just individuals.
Also, this was enabled in 2010 so its possible since I'm still using the same policy its working I just can't see it anywhere, where would a user see it?
I personally have a Windows phone and I don't see mine anywhere, when I run the FL output I get this, see below.
Use to be able to see it in 2010 webmail. Even those devices that didn't support it at least showed it in 2010 webmail it was just greyed or disabled while supported devices showed it.
I have a supported device, where do I see it?
Alternatively - when a users calls me and asks me to change their Mobile device password how would I do that?
Thanks for your help.

Similar Messages

  • Questions on mobile device management

    Hi All,
    I'm not sure where to post this question since I couldn't find a forum specific to Afaria, so thought someone here might be able to help.
    1. Afaria mobile device management solution claims that data and content is backed up and can be deleted if a device is stolen or lost. Can this deletion be done if the mobile is switched off of the SIM card has been removed? What is the mechanism of the data deletion process when the device is either ON/OFF?
    2. How does Afaria handle online and offline user authentication? If a mobile app is opened, can Afaria be configured to force the user to enter credentials for authentication? Or should there be a separate login page as a part of the mobile app? (The user's credentials are needed to find his role from LDAP and the rest of the app to work properly, which is y the question).
    Thanks & Regards,
    Vaishnavi

    This forum is fine for Afaria discussions and questions, no worries. 
    1.  If mobile device is switched off or not network connected then Afaria is not able to do anything with that device.  The content though would be secured, encrypted etc. so that there should be no risk as long as the device is switched off.  The "kill device" command that can be sent from Afaria will work if device is turned on and connected to a network.
    2.  Afaria can force quite a lot of things and one of them is regarding the device itself, forcing a password/pin type of unlocking.  The mobile app normally has it's own mechanism for authentication, user name and password.  That is a SUP function and has little to do with Afaria, I don't believe Afaria can force that part of authentication. 
    You can get a good overview of the technical part of Afaria here:  [Afaria Technical White paper|http://www.sybase.com/files/White_Papers/Afaria-Technical-WP.pdf]

  • TS1567 I updated my iphone 4s os and now it wont synch with itunes. I have installed the latest version of itunes on my pc and have tried restarting the apple mobile device but it is still not working Any suggestions?

    I updated my iphone 4s and now it wont sych with my itunes. It goes through the process and says sych comlete but then nothing is updated on my phone. I have tried restarting everything and restarted the apple mobile device but nothing seems to work. Please help!!!!
    Claire

    Did "everything" include this: http://support.apple.com/kb/HT1808 and this: http://support.apple.com/kb/TS1275, which says:
    Error 23, 28, 29, 40, 1002, 1011, 1012, 1014, 1611: These errors may indicate a hardware issue with your device.  Follow the steps in this article and also attempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device.  If the MAC address is missing or the IMEI is the default value (00 499901 064000 0), this can also confirm a hardware issue.

  • 700w not recognized by Vista with windows mobile device center

    please help:
    i have a treo 700w that doesn't want to consistently connect to machine I am working on. when it works (rarely), it works fine, when it doesn't there is no explanation. I have restarted both computer and phone, and I can't seem to get a connection made. 
    Further I tried to uninstall/reinstall the windows mobile device center, i have removed the sync profiles on both my computer and phone, but nothing is seeming to work. I find it interesting that vista recognized my Smartphone USB device (it shows in the device manager), but that windows mobile device center doesn't show that anything is connected. 
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    Post relates to: Treo 700w (Verizon)

    Hi AlanG,
    I have tried multiple USB connections, and do not have another sync cable. No luck. 
    Though, your post gave me an idea and that was to use a safety pin to scrape the contacts at the bottom of the phone. I keep the phone in my pocket most of the time, so there was some visible grime, though i would have guessed that the connection could have been made (it wasn't that grimy, just not shiny). 
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    So, that, in addition with removing all partnerships on both the machine and the treo (and after restarting my phone) it finally connected. 
    Wow. What a remarkable pain.  Let's hope it keeps working.
    Post relates to: Treo 700w (Verizon)

  • Change "Active Device PIN"?

    When I upgraded to Desktop Software Version v5.0.1 it now shows the "Active Device PIN" as the wrong one.  It shows the correct "Device Connected PIN".  When I start the Desktop Software it comes up with a box saying:
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    This is something NEW since upgrading to v5.0.1.  It has never happened before.
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    I started into Device Switch Wizard, and it shows the current device as my Curve 8330, and the drop down does not show this other device.  So I am not sure what to do next if this is the way to change it.
    Thanks!
    8330 Curve
    OS v4.5.0.169
    Telus Mobility (Canada) using BIS

    Blackberry Perl 8220, Windows 7 Ultimate, Desktop Manager 5.0.1.28 I had the same problem: When I launched Desktop Manager I got a message box titled Email Settings which said: Your messaging account is currently configured to use BlackBerry (incorrect PIN). Would you like to switch to BlackBerry 8220 (correct PIN) instead? If I clicked Yes, everything worked fine. Device connected (PIN): BlackBerry 8220 (correct PIN) / Active device (PIN): BlackBerry (incorrect PIN). Apparently, there is no way to change the Active device (PIN). I’ve read that if you’re switching devices, you could try the Device Switch Wizard, but I was not switching devices only installed the Desktop Manger update. I was using a new installation of Windows and Desktop Manager. I also tried a proposed solution to generate a new encryption key manually, but that didn't help either. Also tried uninstalling and reinstalling, both with saving my user settings and without. I also tried sending the service books. This duplicted my calendar on sync, a problem I already knew how to fix. I mention this seprately becasuse I did it right before I solved the problem. So it may be part of the solution. What finally worked was answering Yes when prompted that my email address wasn't configured to use BlackBerry Enterprise Server. I don't know the exact wording, but I was choosing No before because it said to do so if I used BlackBerry Internet Service. Because I sync to Microsoft Outlook, I always install with the BES option, not the BIS. Then I disable the BlackBerry Desktop Redirector. If someone get this to work off my suggestion, please post the exact wording. You may be able to get this prompt by launching the Desktop Redirector. Sorry I don't know how I got the prompt, mines all set now. But I know I had seen it before while playing around.
    Steve Savage
    www.savageit.com
    Computer Training Classes in Buffalo, NY including BlackBerry Training.

  • German T-Mobile device

    Hello,
    Last week i bought a Blackberry Pearl 8110 for my girlfriend. It came from germany and it was a T-Mobile device. She can call and sms, but when we wanted register on the BIS it wasn't possible. After i called with her provider a several times, called T-Mobile Germany twice i found out that T-Mobile Germany adjusted the hardware so only T-Mobile users can register on a BIS. 
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    Ivo

    Hi and Welcome to the Forums!
    All BB's originally come locked to a particular carrier. If you can obtain the unlock code, then you can unlock it and register it to other carriers. If the unlock code is entered 10 times incorrectly, the device is permanently locked to the original carrier. If that is what they told you they have done, then you have pretty much no recourse. See this article:
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    If you should see that this BB is indeed only locked in the first sense (the original factory locking), then you can still unlock it by obtaining the code.
    However, since you discussed registering to BIS, this actually sounds like it might possibly be a different issue. Did you obtain the BB second hand? And did the prior owner have it registered to BIS on their carrier? And did they release the PIN with their carrier as part of selling you the BB? If not (the final if), then that is what must happen -- the prior owner must contact their carrier and have them release the PIN...until it is released, the PIN cannot be registered to another carriers BIS.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Device Pin Blocked ( Z10 )

    Hi,
    I wonder if anyone can help..
    I purchased a Z10 and sent it out to my wife, on entering her sim it says 'Device Pin Blocked' and stops her from doing anything.
    Item is brand new, unused, direct from a retail store in the uk, but is now with my wife in Singapore.
    any suggestions as to what it is or how to get it functional please?

    Was the device unlocked for use on a mobile network other than the one from which it was branded?
    Where did you purchase the device? You should call them and give them the PIN to ask them to check the PIN in case it had been reported lost or stolen.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • New Q10 „Device PIN Blocked"

    Hello,
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    I got a BB Q10 for christmas.
    The device can from UK, but my place is Hungary.
    BB Q10 is brand new and sim free.
    I have install many software version.
    How can  resolve the problem?

    You will need to contact BlackBerry, two ways:
    Through your mobile provider or seller and have the issue escalated up to BlackBerry, for free,
    Use the pay per incident support to go directly to BlackBerry.  Purchase a support incident by calling (877) 255-2377 (toll free) or (647) 426-1108. Upon entering the telephone menu, select option 2 for technical support, then wait on the line until you hear the incident-based support introduction. http://us.blackberry.com/support/programs/technical/incident.html#tab-1
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • I am suddenly getting a message that the 'mobile device services' has stopped working on my computer and windows seems unable to fix.  I have tried finding the file and making sure that it is enabled.  It says 'enabled' but does not work.

    I recently downloaded a new update of the operating system on my 3GS  It seems to be a bit slower since and I have no idea if that is part of what is going wrong.  I cannot get itunes to recognise my phone.  Windows pops up a 'window' that says my 'mobile device services' is not working and would I like Windows to look online for the problem - I say yes, windows does it's thing, blanks out and I am back where I was.  I tried updating itunes but no luck.
    I found the mobiledeviceservices.exe file and made sure it was all 'on' and 'enabled' still no luck  I did a search and came up with some other people who had the same problem but the answers that they were given didn't help me.

    When you erased the disk did you select Mac OS Extended Journaled as the format option?

  • Apple Mobile Device Service installation rolls back

    Hey there,
    I've been having problems installing iTunes 9 or even 8 on my computer. While running the iTunes setup, part of the installation rolls back and when I launch iTunes after that, I get the message saying that
    "This iPod cannot be used because the required software is not installed. Run iTunes installer to remove iTunes, then install iTunes again."
    However, the installation doesn't work no matter how many times i reinstall it. I've fully uninstalled everything related to apple and used the microsoft's utility to check if they were properly uninstalled before reinstalling itunes, but I still got the same message.
    I found out that Apple Mobile Device Service was not installed and that was the problem. When i extracted AppleMobileDeviceService.msi from the iTunes installer and ran it, it rolled back too. So I used the /l*v command to create an installation log and this is the error.
    DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-4128058654-1677487342-2165978628-1007\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-4128058654-1677487342-2165978628-1007') ...
    DIFXAPP: INFO: ENTER: DriverPackageInstallW
    DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
    DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
    DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
    DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
    DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
    DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
    DIFXAPP: InstallDriverPackages failed with error 0x52
    DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
    Action ended 17:15:17: InstallFinalize. Return value 3.
    Can anyone help me please? Any help will be appreciated =P
    Cheers

    I have recently been fighting my system to get itunes to recognise my iphone and i ran into a similar problem.
    I couldnt uninstall the old version of apple mobile device support, and installing the new itunes over the top did not seem to help either.
    But i found a work around.
    Try opening the itunes.exe install package with winrar. (www.winrar.com, its a free program) and then extracting only the applemobiledevicesupport.exe file.
    Reboot your system, run that file and then reboot again.
    It should work.
    If it doesnt, then good luck to you :P
    -Adam

  • Apple Mobile Device Support fails to install, remains unsolved.

    i came back to the forums after a coupld of months, and this issue is still unsolved, will support please read this and answer us, it seems i am not the only one with such problems. so i will repost this issue here hoping to find a solution.
    Thank you.
    Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
    Action 8:21:17: InstallFiles. Copying new files
    Action 8:21:18: MsiRollbackInstall.
    Action 8:21:18: MsiInstallDrivers.
    DIFXAPP: ENTER: InstallDriverPackages()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
    DIFXAPP: INFO: ENTER: DriverPackageInstallW
    DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
    DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
    DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
    DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
    DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
    DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
    DIFXAPP: InstallDriverPackages failed with error 0x52
    DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
    Action ended 8:21:20: InstallFinalize. Return value 3.
    Action 8:21:20: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Action 8:21:41: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Action ended 8:22:00: INSTALL. Return value 3.
    Action ended 8:22:00: ExecuteAction. Return value 3.
    Action 8:22:00: SetupCompleteError.
    Action start 8:22:00: SetupCompleteError.
    Action 8:22:00: SetupCompleteError. Dialog created
    Action ended 8:22:03: SetupCompleteError. Return value 2.
    Action ended 8:22:03: INSTALL. Return value 3.
    === Logging stopped: 1/11/2008 8:22:03 ===
    MSI (c) (10:8C) 08:22:03:595: Product: Apple Mobile Device Support -- Installation failed.
    now i went to the directory where the driverfiles should be, and paused the installation just before it starts rolling back and made a copy of the whole thing, the driver files are being extracted, and thinking it may have failed to find them, i restarted the installation and paused it after it extracted the files, copied over my backup files to where they should be, and resumed, same thing happened, failure again.
    I stopped all the services running, (msconfig / startup and services) and that still did not help, i went through my registry for every "apple" and deleted it, after uninstalling all apple products, that did not help, i ran windows install clean up and made sure that quicktime and itunes and apple updatea re not installed, did the whole thing again, no luck.......
    Can someone please tell me what is going on, i can run it just fine on my other machine, which is running windows xp pro as well, the only thing different i did on this one was that i plugged in the Iphone before installing the software, whereas i ran the itunes installer on that one before i plugged in the iphone, and yes, i did get the iphone driver as a camera at first, and i changed it later by pointing the update driver to the same directory where applemobiledevicesupport extracted the 3 driver files :
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
    and the files are usbaapl.cat , usbaapl.inf, and usbaapl.sys
    please look into this issue, i've done everything i could think of,
    Thank you.
    Windows XP Pro

    *"will support please read this and answer us"*
    These are user to user forums. Apple employees do not take part in them.

  • Apple Mobile Device Support fails to install ??

    Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
    Action 8:21:17: InstallFiles. Copying new files
    Action 8:21:18: MsiRollbackInstall.
    Action 8:21:18: MsiInstallDrivers.
    DIFXAPP: ENTER: InstallDriverPackages()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
    DIFXAPP: INFO: ENTER: DriverPackageInstallW
    DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
    DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
    DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
    DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
    DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
    DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
    DIFXAPP: InstallDriverPackages failed with error 0x52
    DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
    Action ended 8:21:20: InstallFinalize. Return value 3.
    Action 8:21:20: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Action 8:21:41: Rollback. Rolling back action:
    Rollback: MsiInstallDrivers
    Rollback: MsiRollbackInstall
    DIFXAPP: ENTER: RollbackInstall()
    DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
    DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
    DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
    DIFXAPP: 'CustomActionData' property 'installState' is 2.
    DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
    DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
    DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
    DIFXAPP: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    Rollback: Copying new files
    Rollback: Moving files
    Rollback: Creating folders
    Rollback: Removing system registry values
    Rollback: Deleting services
    Rollback: Stopping services
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    Action ended 8:22:00: ExecuteAction. Return value 3.
    Action 8:22:00: SetupCompleteError.
    Action start 8:22:00: SetupCompleteError.
    Action 8:22:00: SetupCompleteError. Dialog created
    Action ended 8:22:03: SetupCompleteError. Return value 2.
    Action ended 8:22:03: INSTALL. Return value 3.
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    Thank you.

    I have the exact same problem on my workstation and previously solved it by installing iTunes on a different computer and copying all the files and registry keys to my workstation. However, it didn't solve the problem when i tried to update to itunes 7.6 ...
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  • IPod is not recognized by iTunes... Driver folder not in Mobile Device Support?

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  • I got the MSCVR80.ddl message after I tried to do the latest update on Itunes.  I went in and deleted all the related programs and reinstalled, but I keep getting a message during installation that "Service 'Apple Mobile Device' failed to start. Help!

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    See Troubleshooting issues with iTunes for Windows updates.
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