Mobile device support won't reinstall?

my parents bought me a new computer as an early Christmas present (it's Windows 8.1), but iTunes 12 wasn't loading properly when I installed it - so I uninstalled all of the components using the Apple-recommended method and reinstalled iTunes... except for some reason mobile device support didn't come along.and now it won't reinstall. every time i try to install it, it shows me this:
i'm not sure why - yes, i did uninstall all the components in the order Apple told me to. i've done it eight times now, probably. followed every suggestion google gave me, even. there's not exactly many / any helpful ones for iTunes 12 when it comes to mobile device support issues right now.
:/ i've got an iPad Air, an iPhone 4, and an iPod Touch 5, so it's really frustrating to have all of these devices and no way to get my music onto them! it's not so much a problem for the iPod/Phone, since i've had them since before my old computer crashed... but the iPad is brand new, and not all of my music is iTunes purchased! so i can't get that stuff on here. or ringtones. or any of my apps that don't show up in the store otherwise.
basically if ANYONE has any idea what to do with this, or needs any more information so they can help.... just please do. this is really frustrating.

Not sure what broke the link. Let's try again. Re: I keep getting the error message "iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again." Please help
Still not quite right. It supposed to take you to my post in the thread that reads thus:
You could try logging the install of AMDS to see if you can work out what the problem is. Try the following command. It has both the .msi file and the output log located at the root of the C: drive but you can edit the paths to taste. The second option switch is slash el star vee and generates a verbose output log.
msiexec /i "C:\AppleMobileDeviceSupport64.msi" /l*v "C:\Log_AMDS64.txt"
And in a hint from another thread try deleting the following files before attempting a reinstall of AMDS.
C:\Windows\System32\drivers\usbaapl64.sys
C:\Windows\System32\usbaaplrc.dll
I've also assumed 64-bit iTunes/Windows so you may need to adjust if it is a 32-bit system.
And perhaps the subsequent posts in the thread may help, which is why I wanted to link you there rather than just copy the text here.
Perhaps I've assumed that the MS Fixit can be applied to an .msi installer as well as an ,exe. I haven't had to use it in anger myself. If it won't pick up on the .msi then will it work if used with the main iTunes installer .exe?
tt2

Similar Messages

HT1923 I'm trying to uninstall itunes so I can re-install it, but Apple Mobile Device Support won't uninstall. Any help?

I'm trying to uninstall itunes so I can re-install it, but Apple Mobile Device Support won't uninstall. Any help? I've tried three times already.

See Troubleshooting issues with iTunes for Windows updates. The second box is essentially the same process descibed by Apple with some extra hints...
tt2

Errors with Apple Mobile Device Support- won't install!

I've been grappling with getting iTunes 9 to recognize my iPhone for a month now (BUT iPod mini is syncing fine.) After multiple troubleshooting efforts with this forum, Apple Support articles, and actual Apple employees, I finally realized the error is with AMDS. In the times I've tried reinstalling iTunes, everything except AMDS was fine. For AMDS, it would always say "Rolling back action".
So I decided to extract the iTunes setup file, access AMDS.msi and repair/reinstall. Didn't work because it rolled back again. Took more tips reading other threads by uninstalling, rebooting, and installing AMDS, but STILL rolling back. I even renamed the Apple file (ProgramFiles/CommonFiles/Apple I believe) and it's still rolling back! I have no idea why.
Plus in my Common Files I have multiple Apple files. There's Apple, Apple(2) and Apple(5). I tried renaming all of those and still get the rolling back and error message from AMDS. Any ideas?

Okay ... so it's not (or at least, vastly less likely to be) shonky AMDS installation configuration information that we're dealing with here.
Right ... let's try making some forward progress again. (Best to print out a copy of the instructions ... you won't be able to use a browser at one point in proceedings.)
First, navigate to the C:\Program Files\Common Files\Apple\ folder. If it is present, delete the *Mobile Device Support* folder.
Now, uninstall your iTunes.
Now, download and save a copy of the iTunes installer to your hard drive. (Don't run the install on line, and don't install from the downloaded file just yet.)
Reboot the PC. Don't open any applications. Disconnect from your network and/or the internet. Disable your Security Software (antivirus, firewall, antispyware).
Now start the iTunes install by doubleclicking the iTunesSetup.exe you downloaded earlier.
After the install attempt, you can reenable your Security software and then reconnect to the internet.
... Any better luck with that install attempt?

Apple Mobile Device Support won't install, keeps rolling back..

I'm using Windows 7 64bit and i have everything updated. Since I've upgraded my iTunes to version 10.1, I can't sync my iPod Touch with it anymore.
Each time I plug my iPod in,
- the iPod could be detected by windows but not iTunes, and I keep getting the same error message " "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64bit version of iTunes""
- my iPod shows up as "Apple Mobile Device USB Driver" in devices and printers
After searching through the internet, I've tried many fixes but none of them worked. I've tried,
- downloading the latest iTunes and uninstalling it and reinstalling it again and again
- uninstalling step by step and completely removed everything as guided by this website (http://support.apple.com/kb/HT1923)
- extracting the AMDS MSI file from the iTunes64setup and run it separately
- copying the registry files and the whole Apple Mobile Device Support folder from a Vista machine as recommended in some websites
- creating a new user account with admin rights and reinstalling iTunes again after completely removing everything
I've read a post (http://discussions.info.apple.com/thread.jspa?threadID=2531860) in which the user encounters a similar problem as well, and apparently the user solved this problem by replacing the files in C:\Windows\System32\DriverStore\FileRepository\netaapl64.infamd64_neutral26aa9fb28983e9b5
C:\Windows\System32\DriverStore\FileRepository\usbaapl64.infamd64_neutral36363f69e6e22c1b
with files he had extracted from the CAB files within the AMDS MSI installer from the iTunes64Setup download.
But the problem is, whenever I try to extract the netaap164 and usbaap164 files from the AMDS MSI installer, using WinRAR, it says that the archive is corrupted and thus I won't be able to extract these files out.
Can anyone give me any suggestions or teach me what to do? I'm really stucked and lost now. Thanks in advance. =)

After a couple days searching the internet for a solution I pieced togetherwhat my problem was from several forums and fixed it; maybe my solution/problemis similar to all of yours. (NOTE: I’m running Windows XP Professional, 32-bit,with Service Pack 3 – so you’ll have to translate my issue into your Windows 7format because I have no idea how to operate things is that version of Windows.)
I traced the error to the Apple Mobile Device USB Driver under"Universal Serial Bus Controllers" as others have too (everything inthe iTunes installation would install perfectly well except for Apple MobileDevice Support). However, my problem wasn't with the driver itself -- I had amissing .dll file on my computer for the Hardware Update Wizard (whenever Iwould 'right click’ any USB driver and select "Update", HardwareUpdate Wizard would not open; nothing would happen).
So, I went searching for this problem next, and I found this website: http://kf.livejournal.com/208963.html?view=2699587#t2699587
The page suggests that the problem is a missing .dll file called “newdev.dll”that should be located in “C:\WINDOWS\system32\” (again, I don’t know theequivalent folder for Windows 7, so someone else will need to find out where “newdev.dll”belongs) – I did a search of the .dll file on my computer and found it missing.However, I found another copy of it on my computer using “Seach Everything” (foundhere: http://download.cnet.com/Everything/3000-2379_4-10890746.html)– but, you can also use the Windows Search tool. There were copies located in “C:\Windows\system32\dllcache”and “C:\Windows\ServicePackFiles\i386”. (I would suggest searching for itrather than locating it manually in Explorer in case its in a hidden folder.)
I copied one of the preexisting files of “newdev.dll” and pasted it into “C:\WINDOWS\system32\”.Then I tried re-installing Apple Mobile Device Support and it worked (norolling back installation). When I plugged my iPhone back into my USB “AppleMobile Device USB Driver” reappeared under “Universal Serial Bus controllers”in “Computer Management” – all I had to do was “Enable” it again and I hadaccess to my iPhone in iTunes again.
Also, I had copied a preexisting file of AppleMobileDeviceSupport.msi to mydesktop prior to uninstalling everything, so when I tried to reinstall iTunesand Apple Mobile Device Support failed to install all I had to do later when Ifound the solution was reinstall AMDS. If you do not have a copy of “AppleMobileDeviceSupport.msi”try completely uninstalling everything (like so many other forums suggest, asdoes Apple, here: http://support.apple.com/kb/HT1925),and reinstall iTunes with the Hardware Update Wizard .dll file replaced. (I can’tsay if this entire reinstallation will work since I only had to install AMDS.)
Hope my problem was your problem as well.

Apple Mobile Device Support won't uninstall

I called the support line to see why my phone won't show up in iTunes. They told me to unistall all 6 components o iTunes and I have with the exception of apple mobile deivce support. It won't unistall regardless of what I do. Help?!

I have with the exception of apple mobile deivce support. It won't unistall regardless of what I do.
What error message do you get when you try to uninstall Apple Mobile Device Support? (Precise text, please.)

Mobile Device support won't uninstall on my windows computer

In trying to elimiinate an APSDaemon error on my windows 7 machine, I'm trying to uninstall Apple software to then reinstall. However, when I try to uninstall my Apple Mobile Device support, it nearly finishes and then goes "backwards" an undoes the uninstall. What's up with that?

First try a repair install of Apple Mobile Device Support. If that goes through successfully, see if you can now uninstall Apple Mobile Device Support.
If the Repair install doesn't help, try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
Fix problems with programs that can't be installed or uninstalled

Is there a Definitive Answer? Apple Mobile Device Support won't install

Firstly apologies, i have lost track of the number of threads i have read on this site, but none seem to resolve the issue. I am running Windows 7 64Bit (Professional), also have the same problem on a XP SP3 laptop... but the works laptop will allow the install, also win7 64 bit (but not alllowable software so need to uninstall)
I have mangemed to finally install Itunes and all associated software packages to 10.7.21, following months and months of hassle (last working version of itunes was down in 10.1.??)
BUT, frustratingly i still cannot get Apple mobile Device support to install. Before any one asks the obvious questions i have tried just about everything (assuming the one i havent tried is the one that works)
I have extracted the install file and ran that seperately, yes as administrator (both right click and forcing the compatibility in the file properties), both accounts on the machine, also created a new account and tried on that. Same issue as most people, failed to install and rolled back
I have tried installing whilst in compatibilty check and get a report that it is an incompatible application.
When opening Itunes itself i get a message that i need to install the 64bit version.
This is starting to get seriosly annoying in that my iphone 4 has now also decided to fail during an update to ios6... serves me right for listening to one of the genius's instore.
Anybody with any ideas please throw them this way. Next step is to format machine and start from scratch

So, after another evening of trawling the internet i found the following and decided it was worth a try
http://randomwindowstips.wordpress.com/2009/12/08/windows-7-itunes-9-software-is -not-installed/
The following is taken straight from Aurelius, so huge HUGE thanks. (This works if you still have 10.6.3, failing that, if you know anyone that has the latest version, this is how i got this **** programme to actually work (or wait, as this will be updated shortly!!) I had at this point let everything install from Itunes installer and again had the rollback on the AMDS.
Copy the following folders from a working machine to your machine (apologies if you don't know anyone with a working copy, keep an eye on the link as it will be updated)
C:\Program Files\Common Files\Apple\Mobile Device Support
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
Next, type regedit into windows search and allow the programme to start. Go to the following address:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apple Inc.\Apple Mobile Device Support]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Apple Mobile Device]
Right click and export the files. Next you need to copy them to your machine and double click them and allow to install. Restart and hopefully all is finally well (or it was on mine).
Good luck to anyone who finds this.

Apple Mobile Device Support won't install via software distribution tool

Trying to install iTunes v10.0.1.22 in corporate environment using a software distribution application. The individual components Apple Application Support v1.3.2, QuickTime v7.68.75 and iTunes v10.0.1.22 all install successfully. Apple Mobile Device Support v3.2.0.47 fails with the following in the install log file:
DIFXAPP: ENTER: ProcessDriverPackages()
DIFXAPP: INFO: 'Component' is 'usbaapl.inf'
DIFXAPP: INFO: Component state 0x2 -> 0x3
DIFXAPP: INFO: 'ComponentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}
DIFXAPP: INFO: 'Flags' is 23
DIFXAPP: INFO: component path is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\
DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-1960408961-436374069-1801674531-500'.
DIFXAPP: INFO: creating HKEY_USERS\S-1-5-21-1960408961-436374069-1801674531-500\Software\Microsoft\Wind ows\CurrentVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593} (User's SID: 'S-1-5-21-1960408961-436374069-1801674531-500') ...
DIFXAPP: ERROR 0x57 encountered while creating subkey for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
DIFXAPP: RETURN: ProcessDriverPackages() 87 (0x57)
Action ended 15:59:25: MsiProcessDrivers. Return value 3.
Action ended 15:59:25: INSTALL. Return value 3.
The Apple Mobile Device Support component installs without failure when run manually from a command line but we have not been able to find a way to successfully install running an unattended install via a remote management software distribution tool (in this case Tivoli).
Please help, we need to roll this out to corporate executives to support the new iPhones being supplied to them.

Trying to install iTunes v10.0.1.22 in corporate environment using a software distribution application. The individual components Apple Application Support v1.3.2, QuickTime v7.68.75 and iTunes v10.0.1.22 all install successfully. Apple Mobile Device Support v3.2.0.47 fails with the following in the install log file:
DIFXAPP: ENTER: ProcessDriverPackages()
DIFXAPP: INFO: 'Component' is 'usbaapl.inf'
DIFXAPP: INFO: Component state 0x2 -> 0x3
DIFXAPP: INFO: 'ComponentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}
DIFXAPP: INFO: 'Flags' is 23
DIFXAPP: INFO: component path is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\
DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-1960408961-436374069-1801674531-500'.
DIFXAPP: INFO: creating HKEY_USERS\S-1-5-21-1960408961-436374069-1801674531-500\Software\Microsoft\Wind ows\CurrentVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593} (User's SID: 'S-1-5-21-1960408961-436374069-1801674531-500') ...
DIFXAPP: ERROR 0x57 encountered while creating subkey for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
DIFXAPP: RETURN: ProcessDriverPackages() 87 (0x57)
Action ended 15:59:25: MsiProcessDrivers. Return value 3.
Action ended 15:59:25: INSTALL. Return value 3.
The Apple Mobile Device Support component installs without failure when run manually from a command line but we have not been able to find a way to successfully install running an unattended install via a remote management software distribution tool (in this case Tivoli).
Please help, we need to roll this out to corporate executives to support the new iPhones being supplied to them.

TS3212 For Windows 7 reinstall of itunes I get a service "apple mobile device" error won't reinstall?

Auto update failed, and Itunes would not run tried reinstall but got apple mobile device error? Any advice?

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

Apple mobile device support won't install.

when i tried to install the new itunes AMDS wouldnt install correctly

when i tried to install the new itunes AMDS wouldnt install correctly

Why won't Apple Mobile Device Support install with itunes setup??

Why won't Apple Mobile Device Support install with itunes setup?? I keep trying to reinstall, and installs everything but Apple Mobile Device Support. How come. will someone please help me?? I updated windows, and thoroughly removed everything before i reinstalled itunes. I don't know why it's Apple Mobile Device Support isn't going on there. HELP! Is there anyway i can just download and install Apple Mobile Device Support by itself???!

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if a component such as Apple Mobile Device Support won't install normally.
tt2

Apple Mobile Device Support will not install! Any answers re rollback issue?

Hi,
Im running Windows 32bit and trying to install the latest Itunes version 10.5.1.42 after a few attempts i have managed to install all of it apart form Application Modbile Device Support (AMDS), therefore meaning that i can not sync with my new Iphone.
Essentialy when it gets to installing AMDS it rolbacks. It can create the folders ok and but does not copy any drivers into the folders. All the other Apple folders in common files directory are ok and populated and work. I tunes work - just doesnt let me connect my phone as AMDS is empty.
I have noticed a few threads regarding this issue over the years and tried lots of the suggestions:
completely uninstalling Itunes and all traces of associated apple products. Manually removing residual files. Done this lots and lots of times, Itunes etc will install, AMDS will not
checked various permissions
Ensured Windows updates are all up to date
Removed other mobile phone software
changed msconfig settings
Im just going around in circles now. I cant bear the thought of running thorugh another uninstall of Itunes and ten watching it install again only to see the roll back bar appear and reverse!
Any idea people?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
In your case I suggest you start with a clean download of the setup file using the direct link. If reinstalling AMDS alone doesn't work try tearing everything down again.
If that fails try the advice on rolling back to the last build of iTunes that worked for you.
tt2

No Apple Mobile Device Support, how to get it back?

I unstalled Apple Mobile Device Support since I thought I would get it back when I downloaded the latest version of itunes. Instead an error message came up; There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact you rsupport personnel or package vendor. On viewing all programs to unstall/ delete/ or repair the Apple Mobile Device Support is not on the list. So I'm wondering how can i get Apple Mobile Device Support can be reinstalled when it's be deleted, and whether this can be done without downloading the most recent itunes and its related components. From the Control Panel I went to Programs and when I found itunes I clicked on repair to help with the Apple Mobile Device only to come across the following message, Service "Apple Mobile Device" failed to start. Verify that you have sufficient privileges to start system services with the following options cancel, retry, and ignore. How do I get Apple Mobile Device Support back where can I download it and not have to download the latest itunes?Much help appreciated! Thanks.

I have looked at this article, and followed their instructions for uninstalling itunes and its related components. I wasn't able to delete Bonjour a related conpoment of itunes and got the following message, There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact you rsupport personnel or package vendor. So I am not able to finish the instructions. So far I've used the following website to download Apple Mobile Device Support and follow the instructions there to get it back.
http://randomwindowstips.wordpress.com/2009/12/08/windows-7-itunes-9-software-is -not-installed/
Thanks.

"Apple Mobile Device Support" doesn't install with iTunes

When I install iTunes 11.3 on my pc "Apple Mobile Device Support" doesn't install.
The installer installs
Apple Application Support
Apple Software Update
Bonjour
iTunes
But it doesn't install "Apple Mobile Device Support"
My OS is "Windows 8.1 64bit"
i have ESET Smart Security installed on my PC but when i want to install itunes i disable it .
i removed and installed itunes completely several times but it didn't help !
sb help me pls !!!!

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
tt2

When I plug my iPhone 4s into my PC, I get an error message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. Has anyone else run into this problem recently?

When I plug my iPhone 4s into my PC, I get a message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. iTunes won't recognize my phone and so I can't synch it. Has anyone else run into this problem recently and how did you resolve it? Thanks!

Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.

Mobile device support won't reinstall?

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