Mobile Device support won't uninstall on my windows computer

In trying to elimiinate an APSDaemon error on my windows 7 machine, I'm trying to uninstall Apple software to then reinstall. However, when I try to uninstall my Apple Mobile Device support, it nearly finishes and then goes "backwards" an undoes the uninstall. What's up with that?

First try a repair install of Apple Mobile Device Support. If that goes through successfully, see if you can now uninstall Apple Mobile Device Support.
If the Repair install doesn't help, try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
Fix problems with programs that can't be installed or uninstalled

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HT1923 I'm trying to uninstall itunes so I can re-install it, but Apple Mobile Device Support won't uninstall. Any help?

I'm trying to uninstall itunes so I can re-install it, but Apple Mobile Device Support won't uninstall. Any help? I've tried three times already.

See Troubleshooting issues with iTunes for Windows updates. The second box is essentially the same process descibed by Apple with some extra hints...
tt2

Apple Mobile Device Support won't uninstall

I called the support line to see why my phone won't show up in iTunes. They told me to unistall all 6 components o iTunes and I have with the exception of apple mobile deivce support. It won't unistall regardless of what I do. Help?!

I have with the exception of apple mobile deivce support. It won't unistall regardless of what I do.
What error message do you get when you try to uninstall Apple Mobile Device Support? (Precise text, please.)

"Apple Mobile Device Support" will NOT uninstall from my computer, so I am still unable to upload iTunes

"Apple Mobile Device Support" will NOT uninstall from my computer so I am still unable to upload iTunes. I have tried it multiple times in multiple ways and after the uninstall always fails. Solutions to this specific problem?

I don't know... A link to the official repair advice is given at the top of my user tip. There was a new build of the iTunes 11.1.4.62 setup file released yesterday which is supposed to install cleanly on any system still back on iTunes 11.1.3.8, however they are still giving the same advice for problem systems that have already been upgraded. I.e. the new installer won't repair a currently borked install.
You can download 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components, then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe or iCloud.msi). AMDS might not install right now, but you may get a more useful error message as to why not, and you might be able to run iTunes even if you can't update your devices at this stage.
tt2

Mobile device support won't reinstall?

my parents bought me a new computer as an early Christmas present (it's Windows 8.1), but iTunes 12 wasn't loading properly when I installed it - so I uninstalled all of the components using the Apple-recommended method and reinstalled iTunes... except for some reason mobile device support didn't come along.and now it won't reinstall. every time i try to install it, it shows me this:
i'm not sure why - yes, i did uninstall all the components in the order Apple told me to. i've done it eight times now, probably. followed every suggestion google gave me, even. there's not exactly many / any helpful ones for iTunes 12 when it comes to mobile device support issues right now.
:/ i've got an iPad Air, an iPhone 4, and an iPod Touch 5, so it's really frustrating to have all of these devices and no way to get my music onto them! it's not so much a problem for the iPod/Phone, since i've had them since before my old computer crashed... but the iPad is brand new, and not all of my music is iTunes purchased! so i can't get that stuff on here. or ringtones. or any of my apps that don't show up in the store otherwise.
basically if ANYONE has any idea what to do with this, or needs any more information so they can help.... just please do. this is really frustrating.

Not sure what broke the link. Let's try again. Re: I keep getting the error message "iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again." Please help
Still not quite right. It supposed to take you to my post in the thread that reads thus:
You could try logging the install of AMDS to see if you can work out what the problem is. Try the following command. It has both the .msi file and the output log located at the root of the C: drive but you can edit the paths to taste. The second option switch is slash el star vee and generates a verbose output log.
msiexec /i "C:\AppleMobileDeviceSupport64.msi" /l*v "C:\Log_AMDS64.txt"
And in a hint from another thread try deleting the following files before attempting a reinstall of AMDS.
C:\Windows\System32\drivers\usbaapl64.sys
C:\Windows\System32\usbaaplrc.dll
I've also assumed 64-bit iTunes/Windows so you may need to adjust if it is a 32-bit system.
And perhaps the subsequent posts in the thread may help, which is why I wanted to link you there rather than just copy the text here.
Perhaps I've assumed that the MS Fixit can be applied to an .msi installer as well as an ,exe. I haven't had to use it in anger myself. If it won't pick up on the .msi then will it work if used with the main iTunes installer .exe?
tt2

When I connect my iPod touch it tells me that I need a new version of Apple Mobile Device Support and to uninstall iTunes and then re-install it, I've done that twice with the newest version of iTunes and it still doesn't work?

When I connect my iPod touch it tells me that I need a new version of Apple Mobile Device Support and to uninstall iTunes and then re-install it, I've done that twice with the newest version of iTunes and it still doesn't work?

Try:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

HT1923 I cannot install the latest version of itunes as it instructed me to uninstall the version I had, which I did, but the "Apple mobile device support" will not uninstall. This has left me with no itunes . Help please

I cannot install the latest version of iTunes as it instructed me to uninstall the version I had, which I did, but the "Apple mobile device support" will not uninstall. This has left me with no iTunes and the new version will not install until I can uninstall all the old components. Help please

You could try downloading and installing 7-Zip (free) and downloading a fresh copy of the iTunesSetup.exe installer, unpack the installer into its components using 7-Zip then try installing AppleApplicationSupport again. It may still fail to install but you may get more useful error messages as to why not.
tt2

HT1923 apple mobile device support will not uninstall

I'm trying to remove and reinstall itunes, the program "apple mobile device support" will not uninstall.

You could try downloading and installing 7-Zip (free) and downloading a fresh copy of the iTunesSetup.exe installer, unpack the installer into its components using 7-Zip then try installing AppleApplicationSupport again. It may still fail to install but you may get more useful error messages as to why not.
tt2

Msvcr80.dll error- When uninstalling apps, could not get the mobile device support app to uninstall

MSVCR80.dll error/windows 7/ lost Itunes. Tried to uninstall applications- Itunes, apple software update, sucessfully but Apple mobile device support would not uninstall so I could not continue uninstalling the rest.
Anyone have any ideas??

Hey dhmacgowan,
When you uninstalled and reinstalled iTunes, did you use this article?
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
If you haven't already done these steps, this section contains information that might help your situation, as the order and manner which you uninstall has an effect on the outcome:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
Take care,
Delgadoh

Errors with Apple Mobile Device Support- won't install!

I've been grappling with getting iTunes 9 to recognize my iPhone for a month now (BUT iPod mini is syncing fine.) After multiple troubleshooting efforts with this forum, Apple Support articles, and actual Apple employees, I finally realized the error is with AMDS. In the times I've tried reinstalling iTunes, everything except AMDS was fine. For AMDS, it would always say "Rolling back action".
So I decided to extract the iTunes setup file, access AMDS.msi and repair/reinstall. Didn't work because it rolled back again. Took more tips reading other threads by uninstalling, rebooting, and installing AMDS, but STILL rolling back. I even renamed the Apple file (ProgramFiles/CommonFiles/Apple I believe) and it's still rolling back! I have no idea why.
Plus in my Common Files I have multiple Apple files. There's Apple, Apple(2) and Apple(5). I tried renaming all of those and still get the rolling back and error message from AMDS. Any ideas?

Okay ... so it's not (or at least, vastly less likely to be) shonky AMDS installation configuration information that we're dealing with here.
Right ... let's try making some forward progress again. (Best to print out a copy of the instructions ... you won't be able to use a browser at one point in proceedings.)
First, navigate to the C:\Program Files\Common Files\Apple\ folder. If it is present, delete the *Mobile Device Support* folder.
Now, uninstall your iTunes.
Now, download and save a copy of the iTunes installer to your hard drive. (Don't run the install on line, and don't install from the downloaded file just yet.)
Reboot the PC. Don't open any applications. Disconnect from your network and/or the internet. Disable your Security Software (antivirus, firewall, antispyware).
Now start the iTunes install by doubleclicking the iTunesSetup.exe you downloaded earlier.
After the install attempt, you can reenable your Security software and then reconnect to the internet.
... Any better luck with that install attempt?

Apple Mobile Device Support won't install, keeps rolling back..

I'm using Windows 7 64bit and i have everything updated. Since I've upgraded my iTunes to version 10.1, I can't sync my iPod Touch with it anymore.
Each time I plug my iPod in,
- the iPod could be detected by windows but not iTunes, and I keep getting the same error message " "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64bit version of iTunes""
- my iPod shows up as "Apple Mobile Device USB Driver" in devices and printers
After searching through the internet, I've tried many fixes but none of them worked. I've tried,
- downloading the latest iTunes and uninstalling it and reinstalling it again and again
- uninstalling step by step and completely removed everything as guided by this website (http://support.apple.com/kb/HT1923)
- extracting the AMDS MSI file from the iTunes64setup and run it separately
- copying the registry files and the whole Apple Mobile Device Support folder from a Vista machine as recommended in some websites
- creating a new user account with admin rights and reinstalling iTunes again after completely removing everything
I've read a post (http://discussions.info.apple.com/thread.jspa?threadID=2531860) in which the user encounters a similar problem as well, and apparently the user solved this problem by replacing the files in C:\Windows\System32\DriverStore\FileRepository\netaapl64.infamd64_neutral26aa9fb28983e9b5
C:\Windows\System32\DriverStore\FileRepository\usbaapl64.infamd64_neutral36363f69e6e22c1b
with files he had extracted from the CAB files within the AMDS MSI installer from the iTunes64Setup download.
But the problem is, whenever I try to extract the netaap164 and usbaap164 files from the AMDS MSI installer, using WinRAR, it says that the archive is corrupted and thus I won't be able to extract these files out.
Can anyone give me any suggestions or teach me what to do? I'm really stucked and lost now. Thanks in advance. =)

After a couple days searching the internet for a solution I pieced togetherwhat my problem was from several forums and fixed it; maybe my solution/problemis similar to all of yours. (NOTE: I’m running Windows XP Professional, 32-bit,with Service Pack 3 – so you’ll have to translate my issue into your Windows 7format because I have no idea how to operate things is that version of Windows.)
I traced the error to the Apple Mobile Device USB Driver under"Universal Serial Bus Controllers" as others have too (everything inthe iTunes installation would install perfectly well except for Apple MobileDevice Support). However, my problem wasn't with the driver itself -- I had amissing .dll file on my computer for the Hardware Update Wizard (whenever Iwould 'right click’ any USB driver and select "Update", HardwareUpdate Wizard would not open; nothing would happen).
So, I went searching for this problem next, and I found this website: http://kf.livejournal.com/208963.html?view=2699587#t2699587
The page suggests that the problem is a missing .dll file called “newdev.dll”that should be located in “C:\WINDOWS\system32\” (again, I don’t know theequivalent folder for Windows 7, so someone else will need to find out where “newdev.dll”belongs) – I did a search of the .dll file on my computer and found it missing.However, I found another copy of it on my computer using “Seach Everything” (foundhere: http://download.cnet.com/Everything/3000-2379_4-10890746.html)– but, you can also use the Windows Search tool. There were copies located in “C:\Windows\system32\dllcache”and “C:\Windows\ServicePackFiles\i386”. (I would suggest searching for itrather than locating it manually in Explorer in case its in a hidden folder.)
I copied one of the preexisting files of “newdev.dll” and pasted it into “C:\WINDOWS\system32\”.Then I tried re-installing Apple Mobile Device Support and it worked (norolling back installation). When I plugged my iPhone back into my USB “AppleMobile Device USB Driver” reappeared under “Universal Serial Bus controllers”in “Computer Management” – all I had to do was “Enable” it again and I hadaccess to my iPhone in iTunes again.
Also, I had copied a preexisting file of AppleMobileDeviceSupport.msi to mydesktop prior to uninstalling everything, so when I tried to reinstall iTunesand Apple Mobile Device Support failed to install all I had to do later when Ifound the solution was reinstall AMDS. If you do not have a copy of “AppleMobileDeviceSupport.msi”try completely uninstalling everything (like so many other forums suggest, asdoes Apple, here: http://support.apple.com/kb/HT1925),and reinstall iTunes with the Hardware Update Wizard .dll file replaced. (I can’tsay if this entire reinstallation will work since I only had to install AMDS.)
Hope my problem was your problem as well.

Unable to uninstall Apple mobile device support from Programs and features using Windows 7 on PC.

I've uninstalled all Apple software and reinstalled iTunes but everytime I try to connect my device to the PC I get a message saying to uninstall iTunes and AMDS but the AMDS is not uninstalling properly even after I've cleared iTunes from Program files and tried stop/starting AMDS through administrator tools.
Help please.

Others might find this process useful for issues with iTunes 11.1.4.62....
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Is there a Definitive Answer? Apple Mobile Device Support won't install

Firstly apologies, i have lost track of the number of threads i have read on this site, but none seem to resolve the issue. I am running Windows 7 64Bit (Professional), also have the same problem on a XP SP3 laptop... but the works laptop will allow the install, also win7 64 bit (but not alllowable software so need to uninstall)
I have mangemed to finally install Itunes and all associated software packages to 10.7.21, following months and months of hassle (last working version of itunes was down in 10.1.??)
BUT, frustratingly i still cannot get Apple mobile Device support to install. Before any one asks the obvious questions i have tried just about everything (assuming the one i havent tried is the one that works)
I have extracted the install file and ran that seperately, yes as administrator (both right click and forcing the compatibility in the file properties), both accounts on the machine, also created a new account and tried on that. Same issue as most people, failed to install and rolled back
I have tried installing whilst in compatibilty check and get a report that it is an incompatible application.
When opening Itunes itself i get a message that i need to install the 64bit version.
This is starting to get seriosly annoying in that my iphone 4 has now also decided to fail during an update to ios6... serves me right for listening to one of the genius's instore.
Anybody with any ideas please throw them this way. Next step is to format machine and start from scratch

So, after another evening of trawling the internet i found the following and decided it was worth a try
http://randomwindowstips.wordpress.com/2009/12/08/windows-7-itunes-9-software-is -not-installed/
The following is taken straight from Aurelius, so huge HUGE thanks. (This works if you still have 10.6.3, failing that, if you know anyone that has the latest version, this is how i got this **** programme to actually work (or wait, as this will be updated shortly!!) I had at this point let everything install from Itunes installer and again had the rollback on the AMDS.
Copy the following folders from a working machine to your machine (apologies if you don't know anyone with a working copy, keep an eye on the link as it will be updated)
C:\Program Files\Common Files\Apple\Mobile Device Support
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
Next, type regedit into windows search and allow the programme to start. Go to the following address:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apple Inc.\Apple Mobile Device Support]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Apple Mobile Device]
Right click and export the files. Next you need to copy them to your machine and double click them and allow to install. Restart and hopefully all is finally well (or it was on mine).
Good luck to anyone who finds this.

Apple Mobile Device Support will no uninstall

So i finally got my iTunes installed correctly.
I went to plug in my iPod and it said Apple Mobile Service Support needs to be updated.
iTunes uninstalled without any problems.
When i try and uninstall Mobile Device Support, When it gets to 0 seconds remaining the green loading bar backs all the way up and then the uninstalling window goes away.

You could try downloading and installing 7-Zip (free) and downloading a fresh copy of the iTunesSetup.exe installer, unpack the installer into its components using 7-Zip then try installing AppleApplicationSupport again. It may still fail to install but you may get more useful error messages as to why not.
tt2

Uninstall msg - receiving msg when I attach iPhone to computer, with iTunes open. "iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support

I don't know how to uninstall, then reinstall. Is this to be done on my computer or my phone? seems strange that there isn't just an update. If I "uninstall", does this lose what I have in iTunes? (I assume not, but have to ask.) This iTunes account is shared by three people in my household. Do they have to do something too? If you can help, please let me know. Thanks.
Marianne

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Mobile Device support won't uninstall on my windows computer

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