Mobile Hotspot Says I'm connected to internet, but websites timing out

Hello, I just got mobile hotspot for my Thunderbolt. I am connecting to the network and it is saying I have internet access, however when I try and load a website they are timing out.
To make matters stranger, my computer is showing recieving and sending packets, and I had a youtube vdeo half loaded, and it streamed the rest. But when I click on new websites it is saying connection timed out.
All help is appreciated thanks!

This has happened to me in the past. I've seen a few others report similar issues. I'll assume you've already tried the standard solutions (reboot, battery pull, reseat the SIM card).
Have you tried connecting to the hotspot with another computer? Have you tried a direct USB connection rather than a WiFi connection?
For me, the solution was to turn off Auto Sync before using the hotspot feature (Menu -> Settings -> Accounts and Sync, and then uncheck Auto Sync). Don't know why this worked, but it did.
If the above doesn't work for you, it could be a network-related issue. To test this, try the following:
Can you ping sites from your computer when the browsing ability is down?
If no, then it sounds like a DNS issue. In this case, try accessing a website by using its IP address rather than its domain name. For example, 206.112.186.66 is the IP address of lowes.com. If you can access a site via the IP address but not via the domain name, then it's a DNS problem. Call VZW tech support to report it. Use different DNS servers (e.g., Open DNS) in the meantime.
If you can still ping sites, then it's not a DNS issue. So, next, try using a proxy server--such as proxify.com--to access the web.  If the the proxy server works, then you should call VZW support to report the problem, since it's clearly an issue on their end with specific sites.
When calling into support, let me forewarn you: Give yourself an hour or more for them to walk you through the usual steps (reboot, battery pull, reseat the SIM card). Also, if they assign you a trouble ticket, don't expect to be called back within the promised 48 hours (it's more like 2+ weeks). Instead, you have to be assertive and keep calling them back.

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