Mobile itemisation - times are incorrect

A new month a new problem - and it's another one which clearly shows that there was little or no testing before the software was released.
Just got my latest mobile bill to download and headed for the option to grab the itemisation as a csv file. Lots of stuff in there that I'm not too sure I needed to know, but it's not difficult to ignore columns that might be wanted by other folk.
The big trouble is that the itemisation call times are riddled with errors - loads of calls and texts in the middle of the night! Digging around with the csv file and comparing it to the pdf bill copy, i discover that all afternoon & evening calls have been time shifted back 12 hours. A bit more sorting shows calls and texts only display as from 01:00 to 12:59. Looks to me as if they have taken data that was formatted in AM / PM style and then just grabbed part of it, so all are treated as AM - why on earth didn't they use the original call record which is held in 24hr format!!
So, when will this be fixed and what delights await me next month? Presumably, this will be like all the other errors and data losses from previous months - never corrected and backdated, so every bill since February with something wrong ......
Oh, and by the way, the pdf bill version still only shows the 1st 2 minutes of "call home free" and misses out the (potentially very long) continuation data - although the csv does have it this month.
David

Well, a month has gone by and of course the next bill comes out with exactly the same faults!
Are the poor mods not allowed to tell us that they have been instructed to bin all complaints made via here, or does the team they pass them to bin the problems and lie to our mods that action is being taken?
I have had enough and will now be taking a rather more aggressive legal line. A bill that has been proven to contain errors of fact cannot be legally enforced, and once evidence of my numerous challenges is produced, I would expect any adjudicator to find against a cowboy organisation who fail to rectify or respond.
Also time to get a formal complaint in via the Chairman's office - much tighter timescales that have to be met and higher management visibility of failures. Enough of these will affect the annual bonus for the individual managers, as they all have customer perception targets to meet.
I think it's time to seek compensation too - I'm having to hack what data I can scrape out and eventually mangle it into something usable to apportion costs across my family users. Why should I have to spend hours of my time fixing what should have been done months ago?
Mods - you've been sent my info once already, so I'm sure you can find out who you passed it to last time and give them a boot up the proverbial .....

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