MOBILE NETWORK OFF

Hi I have a problem with my 9550 it works fine but the mobile network only goes for about a minute and then goes OFF y wipe the phone install the new software and the problem still there. anyone knows what to do ?????

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, does the proplem persist? If not, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If the problem does persist in SAFE mode, then you may have deeper issues going on...and you may want to consider reloading your OS clean.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Mobile Network dropping and automatically not turning back on

My blackberry looses its signal in basement car parks or lifts and will not automatically swictch back on. Is there any solution to this issue

I have dealt with this but not in a long time. I think it is the carrier, or location, or combination. The work around is to switch the mobile network off for a moment, then switch back on.
You can try a clean OS reinstall. If there is an upgrade available, try that. If you do either one, just restore your personal data and do settings and customizations over from scratch.
- Ira

Whatapp over wifi with mobile network on

I want to use whatsapp on wifi, keeping my mobile network on, but data services off (In mobile network options). I tried this thing but whatsapp doesnt work.
i have wifi setup at my home. To use whatapp on wifi i have keep my mobile network off. as the mobile network is off i cant receive calls n sms. Any solution for this?
Amey

Ok Ameydhaygude
To turn off the radio you can not disable the data on your device without turning off the radio.
Go to settings, network connections, mobile network enters
In the tab where it says data services off.
Now you can use your WhatsApp via wi-fi and without turning off mobile radio.
If you're going to be more connected to a wi-fi option reminds enable data services.
Regards.
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Mobile Network and 3g/2g mode

(1) I've been told to switch my mobile network OFF (with data services ON) to use wifi but that way i cant recieve calls or texts, is there any other way i can use my wifi without switching of mobile network? (also what do all the symbols at the top mean?)
(2) What is network mode and why have i got 3 options saying, 2g, 3g or 2g and 3g?

(1) Yes. and No. This has been explained to you in your other threads, and I am not sure why you are creating new threads on the same subject issue, or are you simply ignoring the information give you in the other threads?
(2) The "why" is because there are two different network bands (2G EDGE and 3G) on your device. You may choose either, or to bounce back and forth between the two as best determined by your network.
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Wi-Fi not working if Data Services (Mobile Network) is OFF

Today I had some issues with the Wi-Fi connection..
The problem is that under Manage Conections > MOBILE NETWORK Settings there is an option that says: "Data Services"... As it is under MOBILE NETWORK settings which is related to my network carrier, and I don't have any Data Plan I guessed that i could turn that to OFF...
So then a few minutes later I tried to use What's App, and there was no connection... so I tried using the Browser also without lucky.
Then after looking for something that could solve my problem without finding something usefull I decided to work on it by myself, so I rebooted the BB, my Home Router, cheking for Connection Diagnose under Wi-Fi options, but nothing seemed to work until I decided to turn ON the Data Services setting I was talking about before... and voilá it started working...
I'm not sure if this is an actual problem or something else.. but I think that an option under Mobile Network should not being interfering with the Wi-Fi connection, just makes no logic at all...
BB 8900
OS 5.0.0.1036 (build 1682)
Only Wi-Fi.
Solved!
Go to Solution.

Being under "Mobile Network" you would think it wouldn't affect it but it does. In order to use wifi you have to have Data Services turned on. It's always been this way...
JC
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BB 9330 - turning off mobile network data services causes BIS WiFi connection to change to not connected

re: v. 6.0.0.719 bundle 3084 platform 4.4.0.560 update
1. History.
a. Received BlackBerry Curve 9330 out of the box with bundle 2333 installed (but missing Verizon Visual Mail Message app.) Installed BB Desktop Software on laptop, connected smartphone to PC, Attempted to install bundle 3084, but initialization apparently failed, phone still showing bundle 2333 installed and no VVM app. Browser app unable to connect to network. On second try was able to complete 3084 install. Still no VVM app. Now some times the browser connects, sometimes it does not. Browser not connecting appears to be BB software bug. VVM issue appears to be one for the service provider.
b. Data service is currently Verizon BlackBerry Social Messaging Data Package which is suppose to have BlackBerry Internet Services via WiFi per Verizon FAQ doc.
2. Problem. With an active WiFi connection the Browser app is not connecting via WiFi giving a error message that WiFi service is required.
Investigation found if mobile network data service was turn off in Mobile Network Options, the BlackBerry Internet Services connection status was changed from connected to "WiFi" to "not connected". Browser appears to work ok when mobile network data service is turned on. BIS connection to WiFi comes back on. Not sure at this point if web data is going via mobile network or WiFi.
I am wondering if other BB 9330 Verizon users are seeing the same symptoms.
Bill
P.S. I could not find where to report this apparent software bug. So I hope is the right place.

If you have your Mobile Network as well as Wi-Fi turned on, your phone will default to the Wi-Fi for browsing (assuming you have a strong Wi-Fi signal). Leaving both on will allow you to browse as well as receive calls and texts.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Mobile network automatically starting when manually turned off

I am travelling and have turned off Mobile Network and data services (i.e., no roaming plan). Somehow the phone started to dial phone number (pocket dial?) and Mobile Network services automatically activated (i.e., Z10 decided to turn Mobile Neywork on). I turn this off on purpose and need the Mobile Network to stay off to avoid extreme charges from the phone company. The same issue happened on my last international trip and I had a large charge that, until this point, I was unable to explain. I use OS 10.2 .
Any guidance on how to keep the Mobile Network setting at "off" are appreciated.
Ed

Hi. . .
This seems to be very strange . .How come the mobile network turn on without powering on .. ??
Seems to me it was restarted when kept idle den as it is touch phone.. it made calls .. looks like to me ..
Thanks..
Please update the result after applied..
Thanks

HT5957 Since upgrade to 7.0.2 no longer able to connect to my mobile network - sim card not recognised

Quite simply as described above. Upgraded to 7.0.2 this afternoon. All was fine until I restarted phone in a place where I know mobile coverage is weak. Since then I've been unable to connect to my mobile network, my sim card doesn't seem to be recognised by my iPhone 5 and I can't return to a previously reliable configuration because I can't switch off Find My iPhone from the device. Help!!

You can leave feedback for Apple at the link below regarding your displeasure with iOS 7
http://www.apple.com/feedback/

Q10 won't automatically switch to mobile network when wifi becomes unavailable

Is there something in the settings I am missing to have continuous connectivity? It is quite frustrating to realize there is no mobile network connection being recognized when there is always one availabe. The cell must be powered off and on to re-establish mobile network connection. Please help

Hey Staats,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What version of BlackBerry 10 software are you currently running? Go to Settings>About to find this information.
Also has this issue happened ever since you had the BlackBerry Q10?
I look forward to your reply.
Cheers.
-ViciousFerret
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My Thunderbold mobile network doesn't work!!!

I am having issues with my mobile network on my thunderbolt. Sometimes it won't even connect to my mobile network (4G LTE) to allow me access to the internet and when I am my wifi range is the only way I can get internet. Sometimes it won't even connect to my mobile network!! Can someone please help me!!! I don't know if I have an option pressed that I didn't know about or what, but it is very frustrating and I didn't pay 250 bucks for this phone to not have my 4G LTE mobile network not to work!.
Thanks
Casey

I have that problem sometimes also. I put an app from the market called LTE OnOFF - HTC Thunderbolt and it's free. The app is by Cunning Logic ans is for the thunderbolt only. It's basically a widget you can add to your Homescreen
and saves digging thru menus. You use it to turn off or on 3g & 4g or 4g only. I put My phone in 4g mode only and 90% of the time it will stay in 4g mode. I hope this helps.
A Newbie

One Z10 works fine, the other has problems connecting to mobile network

Hi, my wife and I both have Z10's, and we're both on the same mobile network (Wind Mobile in Canada). The wife's Z10 seems to have no problems connecting to or staying connected to Wind Mobile. Mine on the other hand seems to randomly drop the connection, or has trouble obtaining connection, and sometimes ends up roaming.
The only difference between the two Z10's is that hers is purchased through Wind Mobile itself, and it is locked to their network for the moment. I purchased mine a bit later, and I bought mine directly through Blackberry's online store, and mine is therefore unlocked. What I have to do sometimes is turn off the mobile connection, and turn it back on, and it works after I do that. However, that's annoying, as I'd rather have it automatically retry the network connection so that it doesn't go roaming within my own city.
Solved!
Go to Solution.

If you're passing by a Wind store in the near future, why not drop in and ask if they'll swap SIM cards for you? It could be something with the SIM.
In the meantime, try resetting your phone. This is equivalent to doing a battery pull and it's usually the first thing I recommend when troubleshooting an issue. Simply press and hold your power button for about 15 seconds until you see BlackBerry on your screen. Don't release the button before that and ignore anything that appears before BlackBerry.
Let us know if either of those solutions helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

My Bionic is not connecting to the mobile network

I have had my Biaonic for almost 2 years and the last 2 days it will not connect to the mobile network. Any ideas?

Could be a network outage in your area. You also could try resetting your SIM card, i.e., turn off the phone, remove the SIM card (be careful not to touch the gold contacts), wait a few minutes, then reinsert the SIM card, turn the phone back on, and allow the phone a few minutes to re-establish a network connection.

Z10 won't access mobile network

Hi everyone. My Z10 STL 100-1 won't give me an option to switch on the mobile network (its protected). The airplane mode is off. When I go to Sim card settings, the phone doesn't sense the Sim card. I'm using a micro sim card. I've done a battery pull, taken off Sim card and put it back in, left the the battery off the phone for some time as it is also very hot and not charging fully but when I put the battery on, there is still no access to mobile network. I can't make calls at all. Please help! K.
Solved!
Go to Solution.

Agreed...and, if you feel adventurous, 10.2.2.xxxx is already released as well.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Connecting my z10 to my local mobile network

I bought a Z10 and tested it with my sim card from Vodafone UK and T-Mobile UK, and it worked. However, when I insert a Mauritius emtel sim card, the mobile network switches off and when trying to activate, it remains on the 'activating mobile ' status. Is it because the emtel network is not yet a registered Z10 supported network?

Hello jpyoung,
Welcome to the BlackBerry Support Community.
You will not be able to connect to these services with a BlackBerry Z10 smartphone on this network, as it is not yet supported by this mobile service provider.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Mobile Network out of Range

My phone stopped working randomly a couple of days ago. I cant send or receive texts or calls. In the corner where the signal is, changed from edge/GPRS to GMS now it's just constantly on SOS. I've tried going into mobile network options and switching network and then switching back and it's saying that my mobile network is out of range? I've also tried doing a battery pull and doing a security wipe which just deleted all my contacts I've been in contact with my mobile network and they told me try the SIM in another phone, and that worked so it's definitely a problem with the phone rather than the network. Any idea how I can fix this?

Hi and Welcome to the Community!
El_Perro_Fitz wrote:
I've also tried doing a battery pull and doing a security wipe which just deleted all my contacts
Oh that's a shame. Of course, it's exactly what that action is supposed to do...
El_Perro_Fitz wrote:
I've been in contact with my mobile network and they told me try the SIM in another phone, and that worked so it's definitely a problem with the phone rather than the network.
And they stopped helping you at this point? That feels like a terrible fob off to me. You see, you pay them for 100% of your service and 100% of your formal support. Right now, they seem to be delivering neither to you...you should be very upset (with them) about that. If you continue to pursue with them, they will have the power to escalate into RIM for enhanced support to you, and at no charge to you...that's their responsibility indeed, to stay with the issue from their paying customer until the issue is resolved one way or another.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

MOBILE NETWORK OFF

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