Mobile phone service hours
What's your corporate policy on customer service for mobile phone upgrade activations? If the store is open to 9pm, until what time can I get service for an iphone upgrade?
Hello DonSpain,
Thanks for joining the forums and coming to us with this question! I worked in the store for four and a half years, in four different stores and we were always happy to help our customers up until we shut our doors for the night.
When you are upgrading your phone it can become a lengthy process with getting everything picked out, going through the activation process, and getting information transferred from the old device to the new, as autotech796 said above. Our associates in Best Buy Mobile do partner with the carriers themselves, as well, in the activation process which can sometimes make the process longer; to ensure you get everything taken care of in the timeliest fashion, I would try to get there an hour before the store is set to close, however, within business hours you shouldn’t be turned away.
You may also purchase the phone and all of your accessories through BestBuy.com and choose In-Store Pickup to possibly shorten your time spent in the store.
I hope this answered your question,
JD|Social Media Specialist | Best Buy® Corporate
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Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with your iPhone connecting to your PC:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
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Hi,
I am writing to bring to your attention a serious issue I had with your product. My brother bought one iPhone 4, 16 gb mobile phone from US last year and gifted me in India. In few months it had a problem with its home key. I took the phone to service service center and they told me that your phone is having hardware problem and as the phone is under warranty cannot be replace in India. You can come back when this is out of warranty. Now few days back when i walk again to the service center they stated that this phone we cannot repair here in India because of this phone purchased from US.
This a total disgraceful service from such a big brand like apple.
I hope to hear back from you about this incident.
Sincerely,
Niranjan
<Personal Information Edited by Host>No iPhone has a international warranty. Warranty is valid only in
country of original purchase. Since iPhone was bought in the US,
you must return the iPhone to the US. That means you must personally bring
the iPhone to Apple in the US or send it to a friend/relative in the US for them
to take to Apple. After replacement, your friend can ship it back to you. Shipping
and insurance costs are your responsibility.
Apple does not accept international shipments for evaluation/repair
and will not ship replacements out of the country. -
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