Mobile Printer ( Zebra RW420 ) Not Working with Cisco AP

Good Morning everyone,
  In cold area -3 inside a warehouse I am trying to connect  a mobile printer ( Zebra RW420 ) to cisco access points of model AIR-LAP1242AG-A-K9  and AIR-LAP1252AG-E-K9  which are woking through WLAN controlar version  6.0.202.0 ,the mobile printer is connecting to cisco AP but shown without IP address , where the IP is configured static , since it's connectiong and working fine with motorola AP .
after upgrading the firmware of mobile printer, I faced the same issue in dry area.
Any ideas please ?

Hi Leo ,
  Kindly find the below results :-
(WiSM-slot4-2) >show interface detailed label
Interface Name................................... label
MAC Address...................................... c4:7d:4f:bd:d4:4b
IP Address....................................... 10.161.20.123
IP Netmask....................................... 255.255.255.128
IP Gateway....................................... 10.161.20.126
External NAT IP State............................ Disabled
External NAT IP Address.......................... 0.0.0.0
VLAN............................................. 502
Quarantine-vlan.................................. 0
Active Physical Port............................. LAG (29)
Primary Physical Port............................ LAG (29)
Backup Physical Port............................. Unconfigured
Primary DHCP Server.............................. Unconfigured
Secondary DHCP Server............................ Unconfigured
DHCP Option 82................................... Disabled
ACL.............................................. Unconfigured
AP Manager....................................... No
Guest Interface.................................. No
(WiSM-slot4-2) >debug client 00:15:70:21:8a:34
(WiSM-slot4-2) >*Dec 24 10:14:44.575: 00:15:70:21:8a:34 Association received fro
m mobile on AP 00:1a:e3:01:84:e0
*Dec 24 10:14:44.575: 00:15:70:21:8a:34 Applying site-specific IPv6 override for
station 00:15:70:21:8a:34 - vapId 6, site 'DC993', interface 'label'
*Dec 24 10:14:44.575: 00:15:70:21:8a:34 Applying IPv6 Interface Policy for stati
on 00:15:70:21:8a:34 - vlan 502, interface id 12, interface 'label'
*Dec 24 10:14:44.575: 00:15:70:21:8a:34 Applying site-specific override for stat
ion 00:15:70:21:8a:34 - vapId 6, site 'DC993', interface 'label'
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Changing ACL 'none
' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:1276)
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 STA - rates (4): 2 4 11 22 0 0 0 0 0 0 0
0 0 0 0 0
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Deleted mobile LWA
PP rule on AP [68:ef:bd:2e:7a:10]
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 Updated location for station old AP 68:e
f:bd:2e:7a:10-0, new AP 00:1a:e3:01:84:e0-0
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Change state to ST
ART (0) last state DHCP_REQD (7)
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 START (0) Initializing policy
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 START (0) Change state to AUTHCH
ECK (2) last state DHCP_REQD (7)
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 AUTHCHECK (2) Change state to L2
AUTHCOMPLETE (4) last state DHCP_REQD (7)
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 L2AUTHCOMPLETE (4) Plumbed mobil
e LWAPP rule on AP 00:1a:e3:01:84:e0 vapId 6 apVapId 1
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 L2AUTHCOMPLETE (4) Change state
to DHCP_REQD (7) last state DHCP_REQD (7)
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) pemApfAddMobileSta
tion2 2514, Adding TMP rule
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Adding Fast Path r
ule
  type = Airespace AP - Learn IP address
  on AP 00:1a:e3:01:84:e0, slot 0, interface = 29, QOS = 0
  ACL Id = 255, Jumbo F
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Successfully plumb
ed mobile rule (ACL ID 255)
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) pemApfAddMobileSta
tion2 2630, Adding TMP rule
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Replacing Fast Pat
h rule
  type = Airespace AP - Learn IP address
  on AP 00:1a:e3:01:84:e0, slot 0, interface = 29, QOS = 0
  ACL Id = 255, Jumb
*Dec 24 10:14:44.576: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Successfully plumb
ed mobile rule (ACL ID 255)
*Dec 24 10:14:44.577: 00:15:70:21:8a:34 apfPemAddUser2 (apf_policy.c:213) Changi
ng state for mobile 00:15:70:21:8a:34 on AP 00:1a:e3:01:84:e0 from Associated to
Associated
*Dec 24 10:14:44.577: 00:15:70:21:8a:34 Scheduling deletion of Mobile Station:
(callerId: 49) in 1800 seconds
*Dec 24 10:14:44.577: 00:15:70:21:8a:34 Sending Assoc Response to station on BSS
ID 00:1a:e3:01:84:e0 (status 0) Vap Id 1 Slot 0
*Dec 24 10:14:44.577: 00:15:70:21:8a:34 apfProcessAssocReq (apf_80211.c:4391) Ch
anging state for mobile 00:15:70:21:8a:34 on AP 00:1a:e3:01:84:e0 from Associate
d to Associated
*Dec 24 10:14:44.582: 00:15:70:21:8a:34 0.0.0.0 Removed NPU entry.
*Dec 24 10:14:44.586: 00:15:70:21:8a:34 0.0.0.0 Added NPU entry of type 9, dtlFl
ags 0x0
(WiSM-slot4-2) >*Dec 24 10:14:44.591: 00:15:70:21:8a:34 0.0.0.0 Added NPU entry of type 9, dtlFlags 0x0
*Dec 24 10:16:44.550: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) DHCP Policy timeout
*Dec 24 10:16:44.550: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Pem timed out, Try to delete client in 10 secs.
*Dec 24 10:16:44.550: 00:15:70:21:8a:34 Scheduling deletion of Mobile Station:  (callerId: 12) in 10 seconds
*Dec 24 10:16:54.550: 00:15:70:21:8a:34 apfMsExpireCallback (apf_ms.c:418) Expiring Mobile!
*Dec 24 10:16:54.551: 00:15:70:21:8a:34 apfMsExpireMobileStation (apf_ms.c:4427) Changing state for mobile 00:15:70:21:8a:34 on AP 00:1a:e3:01:84:e0 from Associated to Disasso
ciated
*Dec 24 10:16:54.551: 00:15:70:21:8a:34 Scheduling deletion of Mobile Station:  (callerId: 45) in 10 seconds
*Dec 24 10:17:04.550: 00:15:70:21:8a:34 apfMsExpireCallback (apf_ms.c:418) Expiring Mobile!
*Dec 24 10:17:04.551: 00:15:70:21:8a:34 Sent Deauthenticate to mobile on BSSID 00:1a:e3:01:84:e0 slot 0(caller apf_ms.c:4511)
*Dec 24 10:17:04.552: 00:15:70:21:8a:34 apfMsExpireMobileStation (apf_ms.c:4548) Changing state for mobile 00:15:70:21:8a:34 on AP 00:1a:e3:01:84:e0 from Disassociated to Idle
*Dec 24 10:17:04.552: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Deleted mobile LWAPP rule on AP [00:1a:e3:01:84:e0]
*Dec 24 10:17:04.552: 00:15:70:21:8a:34 Deleting mobile on AP 00:1a:e3:01:84:e0(0)
*Dec 24 10:17:04.555: 00:15:70:21:8a:34 0.0.0.0 Removed NPU entry.
*Dec 24 10:17:04.568: 00:15:70:21:8a:34 Adding mobile on LWAPP AP 00:1a:e3:01:84:e0(0)
*Dec 24 10:17:04.568: 00:15:70:21:8a:34 Scheduling deletion of Mobile Station:  (callerId: 23) in 5 seconds
*Dec 24 10:17:04.568: 00:15:70:21:8a:34 apfProcessProbeReq (apf_80211.c:4761) Changing state for mobile 00:15:70:21:8a:34 on AP 00:1a:e3:01:84:e0 from Idle to Probe
*Dec 24 10:17:04.788: 00:15:70:21:8a:34 Scheduling deletion of Mobile Station:  (callerId: 24) in 5 seconds
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 Association received from mobile on AP 68:ef:bd:2e:7a:10
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 Applying site-specific IPv6 override for station 00:15:70:21:8a:34 - vapId 6, site 'DC993', interface 'label'
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 Applying IPv6 Interface Policy for station 00:15:70:21:8a:34 - vlan 502, interface id 12, interface 'label'
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 Applying site-specific override for station 00:15:70:21:8a:34 - vapId 6, site 'DC993', interface 'label'
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 0.0.0.0 START (0) Changing ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:1276)
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 STA - rates (4): 2 4 11 22 0 0 0 0 0 0 0 0 0 0 0 0
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 0.0.0.0 START (0) Deleted mobile LWAPP rule on AP [00:1a:e3:01:84:e0]
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 Updated location for station old AP 00:1a:e3:01:84:e0-0, new AP 68:ef:bd:2e:7a:10-0
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 0.0.0.0 START (0) Initializing policy
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 0.0.0.0 START (0) Change state to AUTHCHECK (2) last state AUTHCHECK (2)
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 0.0.0.0 AUTHCHECK (2) Change state to L2AUTHCOMPLETE (4) last state L2AUTHCOMPLETE (4)
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 0.0.0.0 L2AUTHCOMPLETE (4) Plumbed mobile LWAPP rule on AP 68:ef:bd:2e:7a:10 vapId 6 apVapId 1
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 0.0.0.0 L2AUTHCOMPLETE (4) Change state to DHCP_REQD (7) last state DHCP_REQD (7)
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 apfPemAddUser2 (apf_policy.c:213) Changing state for mobile 00:15:70:21:8a:34 on AP 68:ef:bd:2e:7a:10 from Probe to Associated
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 Scheduling deletion of Mobile Station:  (callerId: 49) in 1800 seconds
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 Sending Assoc Response to station on BSSID 68:ef:bd:2e:7a:10 (status 0) Vap Id 1 Slot 0
*Dec 24 10:17:04.813: 00:15:70:21:8a:34 apfProcessAssocReq (apf_80211.c:4391) Changing state for mobile 00:15:70:21:8a:34 on AP 68:ef:bd:2e:7a:10 from Associated to Associated
*Dec 24 10:17:06.751: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) State Update from Mobility-Incomplete to Mobility-Complete, mobility role=Local, client state=APF_MS_STATE_ASSOCI
ATED
*Dec 24 10:17:06.751: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) pemAdvanceState2 4181, Adding TMP rule
*Dec 24 10:17:06.751: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Adding Fast Path rule
  type = Airespace AP - Learn IP address
  on AP 68:ef:bd:2e:7a:10, slot 0, interface = 29, QOS = 0
  ACL Id = 255, Jumbo F
*Dec 24 10:17:06.751: 00:15:70:21:8a:34 0.0.0.0 DHCP_REQD (7) Successfully plumbed mobile rule (ACL ID 255)
*Dec 24 10:17:06.756: 00:15:70:21:8a:34 0.0.0.0 Added NPU entry of type 9, dtlFlags 0x0
*Dec 24 10:17:06.756: 00:15:70:21:8a:34 Sent an XID frame

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    Exchanged at Apple Store for another new MacBook Air, again installed apps manually with latest version (not from time machine) - STILL NO LUCK!!!
    Is there an update Apple or Cisco, Citrix and Microsoft need to put out for the new MBAs or do I just have 2 lemons???

    You're welcome.
    1wave wrote: ... an external webcam which might be a cheaper alternative ...
    It will be interesting to see what the vendors say about using a Mac-compatible external webcam.
    If not, some netbook or other Windows® device might offer compatibility at a much lower cost than a compatible Apple notebook.
    We will watch for your update(s).  What the vendors tell you will be very helpful to others who share this or similar issues with their new MBAs.
    Message was edited by: EZ Jim
    Mac OSX 10.8.4

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