Mobile received no bill or box. Serial number starts with QR.

Mobile received no bill or box. Serial number starts with QR.
I sent a broken iPhone to fix a Spanish company and was told it was beyond repair. They said that Apple offered me a new iPhone in exchange for mine and I accepted. I had to pay 200 euros. I have sent an Iphone without box or invoice and the serial number starts with QR. Is it new? How I can know that the iPhone comes from Apple? According to the Apple website is not guaranteed, as I entered the serial number in the support section of the web
Hope you can help me.

We can't help you. Have to take it up with your carrier. Yes, in the new sealed-system world, it is the Standard Way to resolve this kind of issues by offering a replacement phone. But the carrier has to make the notification to Apple regarding warranty coverage.

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