Mobile remote iphone/iPad app

I'm trying to connect my iPhone and iPad to my DVR using the fios app. I can set the DVR to record just fine but when i am trying to set up the mobile remote it is not working. I get to the widget on the DVR and go to fios mobile remote. I click on register a mobile remote. From here it just gives me a pin but does not ask me what type of device I have or anything.  When I open the app on my phone it doesn't ask for the pin at all  It just says it fails to connect. The message on the tv says 'only mobilat devices that are part of this household can access this account. I can't figure out why this isn't working. 

That's my experience too.. I can use the app to watch shows on my iPad and i can set a show to record to my Dvr.  I can browse stuff already recorded on my dvr.  But I cannot get the app to 'pair' with set top box so I can use the app as a remote control... Right now when try touch the 'play on TV'  button, i say 'pair' it, and I get a message that it can't find any set top box,
my set to box does show up properly in the settings, and as I mentioned, I can easily browse recorded shows.
but..  I did get it to pair ONCE.  It worked as a remote just great.  I was delighted.  But didn't want to use my main Verizon I'd and password on my husbands and my iPads.  So I set up a sub account just for TV live access.
then I logged out of the app and logged in with the new I'd.  All loaded fine, but it would not pair with my set top box.  I logged out and logged back with my main account.  Again, it would not pair.   I unplugged my stb, powered it back on, let it initialize, but it he app still wouldn't pair.  I reset my iPad.  Still no pairing,
so now I'm stuck.  It seems unreasonable that I would have to reboot my router, but that's the only thing left..  Obviously SOMETHING isn't working properly on the pairing process since all other functions work properly.  The only thing that doesn't work is my iPad acting as a remote control.
i did send in a feedback hoping it would get to the app developers.  
Janet

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