Mobile video only playing through headphones from 5D MKIII .MOV mp4 conversion

I have not run into something like this before and hope that someone has...
I have been capturing video with a 5D MKIII for a while now and create videos for work and upload to YouTube and mobile platforms. Someone recently told me that through the YouTube app, these videos (this one for example: Hail Recovery in V12 Corn - YouTube) will play fine on computer browsers and on a mobile device through headphones. When you try to play through the YouTube app without headphones, this video will play only garbled sound and very quietly.
I have traced the problem to the 5D MKIII video capture, as capture with a canon XF105 doesn't have the issue (after AME conversion to mp4) on upload or playing directly from a mobile device or streaming from something like Dropbox.
I'm not sure what to check now. I have tried almost every conceivable export choice and setting through AME CC2014 (and tried CC as well). I have tried this through my laptop and another machine on the same software set. I have tried exporting just the MP3 and listening via dropbox (same issue - sound garbled and quiet). I have tried W/O Quicktime installed on machine (thinking there might be an issue with the AME QT and the local QT. I have tried taking the .MOV file direct from the camera and creating a .AVI and MXF file and then used those in editing and export to MP4. None of these things have changed the outcome.
The things I know are:
- only happens from DSLR not other captures (like XF105)
- only happens to sound trying to come through mobile device speaker (works with headphones) - I have checked the various 'mute' settings on all mobile devices i've used and this isn't the issue. I have tried Samsung, iPhone and iPad all with the same result
- audio plays normally through computer browsers and through mobile device headphones
If anyone has had this experience please let me know. This is very problematic as we have transitioned to using DSLR for most video now. It seems to be something with streaming but it also happens when I take the file (from the camera > mp4 or after editing in Premiere/AE > mp4) and play direct from the device. It must be something with the conversion from .MOV to mp4 but what?
Thanks in advance for any insights.
System:
Dell Precision M6800 64-Bit Windows 7
Intel (R) core(TM) i7-4940MX CPU @ 3.10GHz
32 GB RAM
NVIDIA Quadro K5100M Video Card (8GB RAM)
Adobe Master Suite CC2014.2
Adobe Master Suite CC
Tom

See this link:
Re: audio missing on vimeo and youtube

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