MobileMe/IMAP: locally stored messages disappeared

Hi,
with the current service window of MobileMe, I cannot access my e-mails via the web interface. Fair enough, I thought, I was looking for a message I sent yesterday, and this will surely be accessible through Mail or at least in my local IMAP directory. To my great horror, Mail does not show the folders, and in the library, the MobileMe directory is empty for all but the inbox files! All the folders are gone.
I opened TimeMachine, and double-checked they used to be there. (Bad for me: the last backup was from before I sent the message.)
Can anybody explain how locally stored IMAP folders and messages can suddenly disappear without warning?
Thanks,
Leo

Same problem here today! Not good at all, i checked the settings of the account and even if i told mail to keep a local copy, all the messages disappeared.
The thing doesn't affect the iphone mail luckily so i think that is a mail bug somewhere...

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Mail.app + Google IMAP. Locally stored messages being dropped.

I have an IMAP account setup under mail.app to sync with a gmail account, its was all working fine for a few months until a few weeks ago when I noticed that messages were missing from mail.app. I checked time machine and noticed that at some point my local storage of emails had dropped from ~5Gb to 300mb. All messages remained present under gmail.
This is very annoying because Mail.app obviously figures out the discrepancy at some point and begins trying to cache the Gb's of messages that are missing, and this blows my tiny, expensive, Australian download quota.
I've now just noticed that the same thing has happened again - I have been able to use Time Machine to retrieve the 5Gb worth of messages, however I'm not sure if I can just dump this back into the library>mail folder and hope that everything syncs back up without having to download the lot again.
Anyone know how I might figure out what is causing the local messages to be deleted? And how I might safely move the 5Gb of local messages back allowing me to save some quote for the month?

Same problem here today! Not good at all, i checked the settings of the account and even if i told mail to keep a local copy, all the messages disappeared.
The thing doesn't affect the iphone mail luckily so i think that is a mail bug somewhere...

I keep getting a message "The MobileMe IMAP server ... rejected the password for ...." I can use that password when I go to iCloud, but my e-mails won't download to my computer. What's the mix-up?

I keep getting a message "The MobileMe IMAP server ... rejected the password for ...." I can use that password when I go to iCloud (and to this discussion), but my e-mails won't download to my computer. What's the mix-up?

If the setting is greyed out perhaps you have restrictions enabled that would prevent someone from changing accounts. Settings>General>Restrictions>Allow Changes>Accounts.

Mail inbox messages disappear with gmail IMAP

I've just set up an IMAP connection to my gmail account in Mail and after reading a message in my inbox, the message disappears from my inbox and I can only find the email in All Mail.
Looking in gmail, the gmail inbox still contains all of the emails that should be in it, so I know that gmail isn't filtering or archiving read emails. Additionally, on my phone my inbox shows properly so I know that my problem lies with Mail itself.
I have deleted all my rules from Mail, so I know no filtering is going on at the Mail level either.
If anybody could please help me out...
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Sept 6, 2011, OS 10.6.8
MAIL 4.5
Mail to one mail box only, IMAP, disappears.
Reappears on restart of Mail.
No rules set for this in preferenes.
No check box rules in Preferences seem to apply.
Others on web report same problem.
iPhone receives and shows incomeing mail for this box fine.
It happened upon resetting incoming SSL port per instructions from Web email Server firm.
This complaint in reported around the mac sites from Mail at least v. 2.5 on. Isn't anyone at Apple working on the problem??

Inbox Messages disappearing

Hi there, folks. I have 3 email accounts I use with my Mac Mail (OS 10.4.8). Two are IMAP and one is a .Mac. I've been using Mac Mail for a good year or so without problems. Recently, messages have been disappearing from my Inboxes. Usually leaving the most recent 20 or so messages intact. The disappearing emails are nowhere to be found. My host for the two IMAP accounts have no quota limits. The .Mac account seems to be fine (no messages disappearing). I've cleaned out the trash and any large attachments. But it is still doing this. Any thoughts? It's very frustrating. I'd really appreciate any insight on this issue.

Do you have another computer (either Mac or Windoze) available to you, that you can use to access the affected imap accounts? If so, are all messages displayed there? How about webmail access? If so, same question?
Are any of these messages in a different folder, that you need to click on the right-pointing triangles next to the gray globes associated with the affected accounts, to make them downward-pointing triangles, thereby expanding the accounts to show all their mail folders? Or are all these messages in the inbox? IF some of these "missing" messages are in a separate folder, they won't show up in the main inbox in Mail.app.
If you ascertain that all messages are intact in the inbox when accessed from another platform or by a different venue, and it is a case of them not being visible on this particular Mac in Mail.app, you might first try reapplying the 10.4.9 intel or PPC combo update. (I'm assuming you're at 10.4.9. Google "10.4.9 PPC combo update" or "10.4.9 intel combo update"). Why? It has been reported by a number of people over in the ichat forum that reapplying a combo update, even though the user was already at that OS minor rev level, cured their iChat problems by so doing. I suggested the combo update approach to a guy with an AddressBook problem once, and although he had actually fixed his AddressBook problem by some other means, he did say that some other annoyances that he had been experiencing went away and that the combo update seemed to make his computer run a little bit better, so you really don't have anything to lose by doing so, except maybe 15 mins of your time. I would also recommend running software update when done, just to make sure that reapplying the combo update didn't walk on any later-issued security patches. And, of course, run Repair Permissions in Disk Utility before doing the combo update.
If no joy from doing all that, at that point, I would be really tempted to delete the affected imap accounts from Mail > Preferences > Accounts. You'll get splash screens during the account deletion process reassuring you that only the local junk on your Mac is the only thing getting deleted, and the actual imap accounts, and the messages stored on the remote imap servers, will be unharmed. (This is quite different from the splash screen you get when deleting pop accounts that says you are about to delete all your saved mail). Bottom line -- read the splash screen carefully, if any doubt -- cancel out and don't delete the account -- request further guidance in this forum.
If you were to do this, be sure to write down each account's settings (imap/smtp server names, ports, SSL checkboxes statuses, authentication methods, etc.) to facilitate an easy reconstruction of the mail accounts in Mail.app.
And, after deleting the affected accounts, quit Mail.app, then relaunch it and recreate those accounts.

TS2755 Messages disappear in inbox. When I close out messenger entirely and reopen it, they appear. Also, if I only have one message unread in my inbox and I open up my messenger it automatically opens the unread message. Very frustrating....Please hel

I have an iphone 4s, OS 4.1.1. I am having issues with my messenger. When I have a message open I will see a new text come through and then it disappears. I have to close out of my messenger entirely and reopen it. Once I reopen the message the text reappears. Any suggestions? Also, if I get a new message and there is only one unopened message in my inbox and I open my messenger it automatically opens that message. Any way to fix this so that I decide when I want to open a certain message?
Thanks in advance for your help!
Jen

There are several possible reasons that messages seem to 'disappear'.
There are two types of email accounts: IMAP and POP. See https://support.mozilla.org/en-US/kb/glossary-terms-including-types-accounts
If you have a POP account and are accessing the mail on more than one computer or smartphone, whichever device reads (downloads) the message first will have it locally, but it will no longer be listed or available on the other devices.
If you have an IMAP account, the message stays on the server, but if one device (user) moves or deletes the message, it will affect the view on all devices. So, for example, if you are using your smartphone and take some action on an email, when you get back to your computer, it will reflect that same action (but you might not have realized what caused it).
Sometimes the index of a mail folder (.msf) will get corrupted. If you right click on the name of the folder and select Properties, a 'Folder Properties' window will open. Select 'Repair Folder'. This may take care of the problem.
Another, less likely, reason for messages not to show up in your inbox is having the preference set to show only unread or recent messages. Then once you read them they seem to disappear.
If you are still having problems, please look at the following items and respond with the information.
1) What operating system do you use (Win8, MAC, Linux, etc)?
2) Are you using IMAP or POP?
3) If your mail server has a browser interface (web mail access such as mail.google.com), do the messages show up there?
4) Right click on the folder in question and select Properties.
a) Number of messages?
b) Size on disk?
5) Left click on the account name; View settings for this account; highlight Server settings;
What choices are marked under "When I delete a message"?
6) What, if any, antivirus program do you have installed?

IMAP and Duplicate messages in Sent

I have set up Mail to work with AOL mail using IMAP. I would like to have me Sent emails synced, just like the rest of my folders. Unfortunately when I do that and I send an email from Mail it always gets included twice in the Sent folder. What do I do to fix this?
It seems that the program is saving a copy on the Sent folder and AOL is itelf including a copy. Any ideas?

Yes, you guessed it correctly and there is nothing you can do about it. The underlying problem is that AOL doesn’t let IMAP mail clients such as Mail to create or manage mailboxes at the root level of the account directory on the server, only as subfolders of Saved, which means you should turn OFF Store messages on the server for all the mailboxes in Mail > Preferences > Accounts > Mailbox Behaviors, so that Mail stores those mailboxes locally on your computer instead.
But AOL also automatically saves the messages you send through its outgoing server in a server-stored Sent Items mailbox that Mail has no control over no matter what your settings. Hence, having your sent messages saved both in a locally stored Sent mailbox (by Mail) and in a server-stored Sent Items mailbox (by AOL) is normal. You should just ignore the Sent Items mailbox managed by AOL, amongst other reasons because AOL will eventually purge your messages from there after some time without you being able to do anything about that either.

I just watched 2 email messages disappear

Over the past month or so, I haven't been getting some email messages. I thought I was going crazy, but this time I was able to watch it happen.
I have a blog site I like to post messages to. For the message to be posted, they send me an email in which I have to click a link.
Well, I watched the email come in and before I could click on it, it disappeared. Not in my Junk folder, not in the Trash, just gone.
So I tried it again and watched the same thing happen. Not cool.

Yeah I am having this problem now, on both computers, both my wife's an my accounts. Random mail dissappears. I can produce it reliably by sending an email to myself, since those always dissappear.
They don't seem to go anywhere - you cant find them (search, spotlight, or anywhere), they dissappear online too (this is a MobileMe IMAP, no idea if it is affecting my other accounts). No rules are in place, and it is not junk since it doesn't show up there either. Anyway,S

Change mobileme imap to pop

after trying to change my mail account from MobileMe IMAP to POP, when i tried to log in, it said that either my username or password was incorrect.
any clues guys?

Sorry, but I just realized I'd asked the question backwards. IMAP to POP is actually fairly straightforward, easy to grasp, and covered pretty well in KB articles and elsewhere.
My real question: What about the reverse, changing from POP to an IMAP account? I can't find any coverage on that at all, KB or otherwise, so —
a) Are server contents (bound to be sparser than IMAP, perhaps none) also untouched?
b) Won't all the mboxes in the POP-named folder disappear? In fact, doesn't the folder itself disappear? Doesn't that mean that all messages in those mailboxes (Inbox, Sent, Trash, etc.) are lost unless you back them up or otherwise move/copy them out of those locations?

On my mac vs. mobileme - imap vs. pop - where is my mail going?

i am totally tired of this hanky panky!
so here is the problem. i use a mobileme mail account and i am trying to switch from eudora to apple mail. i imported the last three months of e-mails from eudora to apple mail, and it appeared in ON MY MAC/Import.
ok, so now new e-mail from mobileme is coming into the MAILBOXES/Inbox, and I just noticed one unread message disappear. where is it going? how do i get the messages from the Inbox to go to a corresponding folder in ON MY MAC? and what do the MOBILEME folders contain?
i know that pop servers downloaded all the e-mail to your computer, and that imap servers are meant to keep a copy on the server. i don't really want to delete e-mail on the imap server until i figure out if it is actually going somewhere on my mac and staying there.
any answers would be highly appreciated!
best,
john

996/3442
Hi atomicluck1,
Firstly, activate the "Show Mailboxes" option in the View menu.
Now you can easily select, drag or command-drag to your On My Mac or to .Mac, or delete or rename any of your mailboxes, using the small wheel menu at the bottom of the Mailboxes View blue column.
Dragging a mailbox from .Mac to On My Mac should uplicate the mailbox (green "+").
Command-dragging (no green "+") moves the mailbox without leaving a duplicate at the original location.
Make sure by just draging the mailboxes (duplicating them). Then when you verified they are successfully transferred at their new location, you can delete them from the original place.
HTH
Axl

How to add a locally stored video file to a presentation

Hi all ,
I want to add a locally stored video file to a presentation .What is the url that i need to use..
Ur help is much appreciated
Thanks

The recommended procedure is to create the presentation on the DMM (upload the video to the DMM) then create a deployment package using the presentation created on the DMM. Once you deploy it to the DMP, the DMM will FTP the video along with presentation files to the DMP which will contain the links to play the video that will be stored locally on the DMP.
You may want to review the following thread to see how to trigger the local presentation to play and how to update it later:
https://supportforums.cisco.com/message/3289668
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ICloud MobileMe IMAP rejected password

Greetings,
After moving my MobileMe account to iCloud, I am now getting an error message in mail that states:
The MobileMe IMAP server “p99-imap.mail.me.com” rejected the password for user “xxxxxxx”
It keeps popping up a window asking me to enter my me.com password, but won't accept my password.
I googled this error and see a bunch of threads here and other places about problems with IMAP passwords and this same error message back in 2008/2009. But I've never seen this error before, and since it happed just after the transition to iCloud, I suspect it is realted.
Any suggestions?
Thanks

My iPhone and iPad are working fine, only place I'm getting the error is on my MacBook.
In the mail preferences under "Accounts", I now see two accounts, one for MobileMe and one from iCloud.
I'm going to give things a day or so to settle down and see if the servers catch up. I'm sure they are buried with the volume at the moment. I'm not ready to delete my MobileMe account... I've got a backup, but don't want to lose anything.

IPhone 4 (iOS 6) text messages disappeared and unable to restore from itunes. There's more...

I decided against upgrading to iOS7 on my iPhone 4, however I did download some of the latest updates for my apps (which I assume were iOS 7 updates). The next day, all my text messages disappeared.
I tried to restore my phone through iTunes, but it refused to sync. And then it refused to restore completely. I thought I might need an upgrade on iTunes to allow it to talk to my phone. However, iTunes refuses to believe there are any new versions available ( I haven't updated it since early 2013, so I'm sure there's been updates).
I have since been unable to back up my phone and now I'm afraid of:
1. Losing all the new text messages and data I've since accumulated in the last few months and been unable to back up.
2. Losing the old text messages and data stored through iTunes on my mac.
Any advice would be appreciated. How can I sync everything back up? Or at least make sure my old data is saved somewhere without risk of erasing and then somehow get my phone to sync with itunes again.
I suspect that the app updates may have brought this on.
Looking forward to your advice!

I decided against upgrading to iOS7 on my iPhone 4, however I did download some of the latest updates for my apps (which I assume were iOS 7 updates). The next day, all my text messages disappeared.
I tried to restore my phone through iTunes, but it refused to sync. And then it refused to restore completely. I thought I might need an upgrade on iTunes to allow it to talk to my phone. However, iTunes refuses to believe there are any new versions available ( I haven't updated it since early 2013, so I'm sure there's been updates).
I have since been unable to back up my phone and now I'm afraid of:
1. Losing all the new text messages and data I've since accumulated in the last few months and been unable to back up.
2. Losing the old text messages and data stored through iTunes on my mac.
Any advice would be appreciated. How can I sync everything back up? Or at least make sure my old data is saved somewhere without risk of erasing and then somehow get my phone to sync with itunes again.
I suspect that the app updates may have brought this on.
Looking forward to your advice!

HT3529 Why have My recent messages disappeared?

Why have my recent messages disappeared?

Check in the Archive folder to see if the messages were moved from Inbox to Archive.
Search in Mail > All to see if you can find a recent message.
If you have determined that the messages no longer exist, please provide the following.
What type of account(s)? (POP, IMAP, Exchange)
What email provider? (iCloud, Gmail, Yahoo, AOL, Earthlink, Comcast, ATT, other)
If other please identity provider.
Have you checked online to see if the messages are still on the server?
Do you have Time Machine backup?

Old emails in IMAP inbox folder have disappeared

Hi there,
I came to look for an email pre September 23rd this year in my inbox and all of them have disappeared. I don't seem to be able to find any Archive folders. In the account settings, I have 'Don't delete any messages' selected.
Despite this, sent, draft and even deleted emails dating back to 2008 are still there which adds insult to injury!
Because it's IMAP, they have all disappeared on my email server's webmail service too, so it seems they've literally gone for good.
Does anybody have any idea at all where on earth I might be able to find them? More than a little pissed off with Thunderbird right now (and my paid-for email provider, who I've just rung, spoke to and have been put on hold for 20 minutes with!)

Then it is probably a server-side issue rather than an issue with your Mac.
Items left in the Inbox are still resident on the mail provider's servers. While there, they are subject to the email provider's policies as to how long to keep them. Some providers allow you to adjust that criterium via preferences accessed by going to your mail account through your browser.
One solution for that is to get the emails actually onto your Mac. To do that, create new mailboxes via the "New Mailbox..." item in the Mailbox menu. Be sure to select "On My Mac" as the location for them. Then move the mail messages from the inbox into those new mailboxes.
To move messages from one mailbox to another, select one or more messages in the list, then click and hold on it/them and drag the group into the new mailbox.
Adding several new mailboxes in the "On My Mac" area will also allow you to sort your collection of messages into various groups according to your logic; this makes finding a particular message much easier.

MobileMe/IMAP: locally stored messages disappeared

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