MobileMe syncing deleted information

I have an iMac, a MacBook, and an iPhone 3G, all sharing a MobileMe account, which I THOUGHT was the greatest thing since sliced bread until I noticed that my contacts all have duplicated information or OLD information which is no longer valid. For example, one of my friends recently moved. While I was having a conversation with him, I opened my contacts and plugged in his new address and phone numbers, making sure to delete the old ones. That was week ago. I just went to call him and discovered that he now has 2 different home numbers (old and new), 2 cell phone numbers (old and new), and 2 different addresses. I can't remember which numbers are the new ones, and I find this quite annoying since I've also learned that this happened with OTHER contacts. It seems I've been sending text messages to old numbers because they're the ones that come up first (which would explain why people are not getting back to me). So, basically, MobileMe is not syncing deleted items, which defeats the purpose of syncing altogether. I'm more likely to edit info on the phone; I never use my address book on my computers unless it's for special occasions. Am I missing something here, or I should I just get rid of the account?

Same problem here - the MobileMe sync never completes. I've checked syncing from my iPhone back to the Me.com web site, and that is fine. So the problem seems to be between my newly-upgraded 10.6 Mac and the MobileMe "cloud."
Best I can tell, the hangup is with calendar sync. Here's what the Console log tells me:
8/29/09 9:20:30 AM com.apple.syncservices.SyncServer[2162] 2009-08-29 09:20:30.085 iCalExternalSync[2183:903] [ICalExternalSync ]The sync server failed to let client iCal pull changes
And the mobilemesync.log says this:
2009-08-29 09:25:20:858|35a2b00|Error|Sync cancelled for dataclass com.apple.Calendars while merging changes in Sync Engine: Session <ISyncConcreteSession: 0x10274b8f0> cancelled. lost connection to SyncServer
Could it just be traffic? That seems unlikely.
I've already tried to "Reset Sync Data" under "Advanced" in the MobileMe Sync preferences - I told the sync to replace everything on my computer with info from MobileMe. That didn't fix the problem.
My last successful sync was right before my upgrade from 10.5.8!
Ideas?
-Barry

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HT201210 I plugged my iphone 3g into my computer to update an app and I lost my address book and photos. How do I get them back. The "sync" deleted one year of information . HELP

I plugged my iphone 3g into my computer to update an app and I lost my address book and photos. How do I get them back. The "sync" deleted one year of information. I'm "technically challenged" ! HELP

Did you create these notes in the iPad notes App ... I assume?
This support article will explain how you can restore from a backup - which is what you have to do in order to have any chance of recovering your note.
How to backup and restore from a backup
http://support.apple.com/kb/HT1766
But you have to remember, that you will lose any of the notes that you have taken since the date of the last backup. If you synced your iPad last week, then you will lose a whole week of current notes - or whatever notes you have created since your last backup. When you restore from a backup - you restore everything in that backup onto the iPad - that was on the iPad on the time and date of the backup.
If you backup every day, then all of your notes should be recoverable from the backup - except for any notes that you took since you last backed up. There is no foolproof way to recover everything once you start taking more notes or creating new documents or whatever that you do in an app unless you are syncing those notes with iCloud and backing up all of the time or unless the app is set to sync with iCloud as you work on the files - like in Pages, Numbers or Keynote - Apple's iWorks apps.
If you decide to restore from an iTunes backup you should turn off at sync before you try restoring because iTunes will want to backup your iPad right away when you plug it in and you will lose your old or last backup.

How do I stop MobileMe Sync with Aperture 3?

Hi All,
I just published my first gallery to MobileMe from AP3. It was quick and easy and I like that it's easy to share to friends. However, is there any way to leave the gallery up while disconnecting or preventing Aperture from syncing with it? I don't plan to make any changes to this gallery now, after the initial upload and I'm wondering if one can just upload and be done with it (letting the gallery live on the web) - and not have Aperture try to continually connect to the gallery for updating. Or, is there a way to just update manually?
Thanks.

Hey narfee,
I found an article that can goes over how to unregister your computer from syncing.
MobileMe Sync: About registering and unregistering computers
http://support.apple.com/kb/ht1074
It depends on what type of computer you're using, but I pasted the relevant steps below:
Unregister a computer from syncing
If you no longer want a computer to sync with MobileMe, you can unregister the computer from syncing. You can unregister any computer that is registered for syncing from any other computer with Mac OS X v10.4.11, v10.5.8, v10.6.x, OS X Lion, Windows XP, or Windows Vista, as long as you know your member name and password.
Unregistering a computer from syncing does not delete any data.
To unregister a computer from syncing:
Mac OS X v10.4.11
Open System Preferences
Click .Mac
Click Advanced
Select the Computer you wish to unregister
Click Unregister
Mac OS X v10.5.8, v10.6.x, OS X Lion
Open System Preferences
Click MobileMe
Click Sync
Click Advanced
Select the Computer you wish to unregister
Click Unregister
Note: In Mac OS X v10.5.8, if you unregister all computers you may be prompted to delete unwanted sync data. If you are no longer syncing with MobileMe, you can delete the unused sync data from the MobileMe servers.
Windows XP or Vista
Open Control Panel
Click MobileMe Preferences
Click Sync
Click Advanced
Select the Computer you wish to unregister
Click Unregister
Cheers,
David

T|X hot synched to Windows 7. Bluetooth hot sync deleted all info on Palm creating .bin file on PC.

I realize the subject line may be a bit wordy...
I tried installing Palm Desktop on Windows 7 PC with partial success. It appeared the Hot Sync Manager was operating, but the Palm Desktop would not load properly. I tried hot synching using Bluetooth. Hot sync deleted all information on Palm and created .bin file on PC.
Is it possible to retrieve info from .bin file and reinstall on Palm?

Hi and welcome to the HP Support Community.
I have never heard or read about Palm Desktop creating a .bin file from a botched Hotsync. If the Hotsync did not complete and the data is wiped from your handheld, I am not optimistic about restoring the data. Do you not have the data backed up via Hotsync on a different computer?
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Time Machine colliding with MobileMe sync after 10.5.6 update?

Hi, all. I am having fairly regular time machine errors, such as the following:
Mar 2 17:35:19 ENTOURAGE /System/Library/CoreServices/backupd[4831]: Error: (-43) SrcErr:NO Copying /Users/jkinner/Library/Preferences/sync.plist to /Volumes/Backup of ENTOURAGE/Backups.backupdb/ENTOURAGE/2009-02-26-165316.inProgress/BE549816-EABC -4157-9FFE-2579D2A66254/Entourage/Users/jkinner/Library/Preferences
Mar 2 17:35:19 ENTOURAGE /System/Library/CoreServices/backupd[4831]: Copied 52238 files (92.2 MB) from volume Entourage.
Mar 2 17:35:19 ENTOURAGE /System/Library/CoreServices/backupd[4831]: Copy stage failed with error:11
Mar 2 17:35:27 ENTOURAGE /System/Library/CoreServices/backupd[4831]: Backup failed with error: 11
Every failure is because of sync.plist, which makes me suspect that the "near-instant" updates from MobileMe sync are causing my backups to fail. Anyone else getting this? FYI, my Time Machine volume is a USB drive mounted on an AirPort, and it's been working great before the update.

Sheepless wrote:
Mar 2 17:35:19 ENTOURAGE /System/Library/CoreServices/backupd[4831]: Error: (-43) SrcErr:NO Copying /Users/jkinner/Library/Preferences/sync.plist
This looks like a corrupted preferences file.
For now, don't touch it. Instead, exclude it from TM and run another backup (there might be another problem).
To exclude it, go to TM's Preferences and click Options.
In the next panel, click the plus sign at the bottom.
In the sidebar of the next panel, select your home folder, then navigate to the file listed.
Select it, click Exclude, then Done.
Then do a +Back Up Now+ from the TM icon in your Menubar.
If TM runs ok, then you need to figure out what's wrong with that file, or just delete it and re-enter your sync preferences.

I have different bookmarks that I want to keep on each computer, will sync delete the bookmarks on one computer and overwrite the bookmarks from the other computer in their place

I have not used sync yet, but I have the gut feeling there is going to be a problem if I do. I have different bookmarks that I want to keep on each computer. Will sync delete the bookmarks on one computer and overwrite the bookmarks from the other computer in their place? So I'm guessing it will erase the bookmarks on the second computer that you set up to sync. Is there a way to merge the bookmarks from each computer into one bookmark library that contains all the bookmarks from both computers, so that I don't lose any bookmarks by syncing?

Hi,
Firefox Sync works by merging all the info in all your computers. It doesn't replace anything. So if you have information A in one device and information B in other device, after setting up Sync you will have information A+B in both devices.
I hope this clarifies the situation.

Does MobileMe sync e-mail messages or only the account settings between computers?

Does MobileMe actually sync e-mail messages between computers or only the account settings?

Here's a scenario: We have an iPhone, an iMac, and a MacBook Plus that we want to sync with MobileMe. So let's say that we check our e-mail using the iMac tomorrow. We save some new messages and delete the rest. Does MobileMe then sync (i.e. save the same messages and delete the rest on the iPhone and the MacBook Plus)? Or do we need to go through the same process with the iPhone and the MacBook Plus as we did on the iMac?
Also, does MobileMe sync addresses, favorites, documents, etc.?
If you delete a message on the iMac it would also automatically delete that message on the iPhone and MacBook. If you send a message from the iPhone it would appear in the sent messages folder on the MacBook. If you receive a message on the MacBook and read it then it would appear as read on the iMac, etc.
Yes, MobileMe will sync your address book, Safari bookmarks and documents. However it's a little trickier with the documents as it involves localizing your iDisk. I'm personally not a huge fan of the tech that Apple uses for the iDisk (WebDAV) and I feel there are some better solutions out there but it will get the job done.
It's important to add that Apple offers a 60-day, no obligation, trial of MobileMe for you to try out and see if the features are worth it for $99/year.

Mail App Corrupted by MobileMe sync

Recently (approx 2 days ago) I got a sync message informing me that I was about to add 17 email accounts and rules. I could not clear the message and so I accepted the sync, thinking I could clear it up later. Since then, my Mail app is corrupted: I can start it but it hangs while downloading.
I can get in to preferences but clicking on the tabs leaves grey highlighting on the tab icons. When I get to my accounts, the sidebar is empty. Once only, I navigated to accounts and found my list and found all my accounts in the list. When I looked in my list of outgoing servers, I found all my SMTP services duplicated and with older version. I was not able to delete any ofthe outgoing servers: clicking on "edit server list" did nothing.
Help! How do I reset my Mail? I've got Time Machine backups - what can I restore?
Any help greatly appreciated.
Paul

This example was from a Rich Text email. I'll test to see if the issue is constrained to RTF.
Thanks for the tip, although plain text just won't do in most cases where I send Rich Text. I default to Plain Text, but frequently need Rich.

MobileMe sync suddenly failing

MobileMe synced between all of my devices (iPhone, Macbook Pro, iMac and iPad) perfectly fine until yesterday, when my iPad decided to give up.
First of all it was the Safari Bookmarks that no longer updated. I tried the tricks on here of disabling/deleting the account then enabling it again, no luck.
I completely removed my MobileMe account from my iPad and then entered my details in again. Now absolutely nothing would sync 'over the air'. Even after a lengthy wait.
I then tried a restore from backup. Again, no luck.
Finally I did a fresh restore of my iPad software. I managed to get Bookmarks and Calendar working okay, but now I have to sync Address Book manually.
It's all very strange and happened after things have been working fine for months. I'm up to date on all the software and haven't installed any new Apps over the last few days.
Probably not much anyone can do now, just checking in to see if anyone else had experienced something similar over the last few days?

The short answer is yes, people are having problems today with MobileMe. I was just told by an Apple support guy that the system has been problematic all day. But of course, they don't tell anybody that on the MobileMe website.
I just spent a torturous 10 hours+ trying to set up and enable MobileMe on my ipad and iphone. It was a total, unmitigated disaster despite valiant efforts by the tech (and several hours on the phone) to help me.
(Incidentally, there's no support phone number for MobileMe and even the other Apple techs can't call them. The MobileMe "chat line" wasn't even allowing me to "link" with it, whatever that means.)
Nothing we tried worked. At one point MM completely wiped all my contacts off my iPad. At the same time, it duplicated every single contact in my MM web account. So -- NO contacts on my iPad, DOUBLE contacts at me.com.
Later, it wiped out my iCal from my iPad. Completely gone; it was totally blank. I had to reload it from my Mac (after DELETING the mobileme account).
Now, I'm still getting horrible, horrible "ghost" effects even though I have mobileme turned completely off. I just re-synced my iPhone with iTunes and it duplicated every single calendar entry. Every. Single. One.
I'm ready to kill myself.
Apple should be ashamed to be selling such a wonky product. And to not offer phone support -- shame on you, MobileMe -- whoever, and wherever, you are.

I have an iphone and my daughter has an ipod. She has all my contacts showing up on her ipod. I deleted them and now they are gone from both. is there any way of retreiving this deleted information.

I have an iphone and my daughter has an ipod. She has all my contacts showing up on her ipod. I deleted them and now they are gone from both. is there any way of retreiving this deleted information.

When you share an iCloud account, any data you sync with the account is merged, and any actions you take on one device (such as deleteing contacts) is synced to all other devices sharing the account. To avoid this, each person's device(s) should have a separate iCloud account with a separate ID. (You can continue to share your iTunes account; it does not need to have the same ID as the one used for iCloud.)
To create separate icloud accounts, decide which iPhone will be keeping the current iCloud account. On the one that will be changing accounts, go to Settings>iCloud, scroll to the bottom and tap Delete Account. (This will only delete the account from this phone, not from iCloud. The phone that will be keeping the account will not be effected by this.) When prompted about what to do with the iCloud data, be sure to select Keep On My iPhone. Next, set up a new iCloud account using a different Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom). Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account.
Finally, to un-merge the data you will then have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete the data you don't want (such as deleting the other person's contacts from your account, and vice versa).
As for recovering the deleted contacts, you can try restoring her phone from her most recent backup. This may recover the contacts, however it often doesn't. Restoring to an iCloud backup has to be done in the initial setup process. If she have any data on your phone now that is not in the backup that she wants to save she will need to do that first. Then go to Settings>General>Reset and tap Erase All Content and Settings. You will then go through the setup screens as you did when the phone was new. When given the option, choose Restore from iCloud Backup. Be sure you are connected to wifi and your charger as this will take some time to finish.

MobileMe sync of iCal on iPad doesn't work

I have iPad, 2 mac computers and the MobileMe cloud. MobileMe sync of Address Book work across all platforms. MobileMe sync of Calendar works except on the iPad.   Why? I can't see any differences in settings on iPad. Yes, both Calendar and Address Book are checked for syncing on the iPad. Must be something dumb I've done but I can't see it.

Question 1:
If got as far as 4. Tapping "Calendar" gives a Pull down list with the 1st four lines: 1) "Show Calendars" with black background, 2) "Hide All Calendars", 3) "MobileMe" with gray background, 4) "All MobileMe" , 5 thru 10) are the names of my calendars.   I have all calendars check marked. I see no "done" button.   Where is it?
Comment 1: Playing around with the "Fetch New Data" Push and Fetch settings does not get "synced" calendars. But I do get "synced" Contacts.
Question 2:
What is the state of the iPad after I do the "restore the iPad"?   Are all my settings now back on my iPad ? If they are not how do I get them reset. I hope you are not going to say that I have to reenter them all.   Maybe a "sync" from my computer will reset everything?
Question 3: Why can't I delete the iCal app and download a new one? And if so how do I do it?
Comment 2: This was one of the first iPads, bought the 1st week Apple was selling them.
Thank you for your help.
Chuck

MobileMe sync error pop-up

Frequently, I get a pop-up message on my iPhone saying that my MobileMe sync password is incorrect. I can't pinpoint exactly when it occurs but it happens often. I have checked that my password is correct on the phone and on my computer. How do I fix this????

Try deleting and recreating the account on your iPhone.

My iPod 5 will not sync ANY music. All my music was on prior to syncing. The sync deleted all my music. I can now no longer add any music. I have the "sync music" checked. Restoring factory settings did not work. Any thoughts?

All my music was on prior to syncing. The sync deleted all my music. I can now no longer add any music. I have the "sync music" checked. Restoring factory settings did not work. Any thoughts?

When you synced with iTunes It would have tried to replace the music on the iPhone with what is on the computer. which is what happens when you sync with iTunes.
If the songs are purchased you can re-downloaded them Pretty easily. You mentioned that you still see the songs and that you could not play them. Do they have a Cloud symbol next to them? If so this means that you can download them but that they are not on the device.

I download apps directly to my iphone. When I sync with my laptop, how do I avoid having sync delete apps, photos, songs downloaded on my iphone?

I download apps directly to my iphone. When I sync with my laptop, how do I avoid having sync delete apps, photos/vdeos, songs downloaded on my iphone?

If you are syncing to the same computer that you always sync to, and have each of the items in itunes that you want synced then you shouldnt have an issue. The only way you would have an app come off your phone is if you uncheck that app from syncing in th apps location in itunes.

Iphone Sync deleted all contacts on google, Mac Address Book and Itunes

I have my phone synced to my google contacts. I did a sync trying to sync itunes, google and my address book and now everything has been deleted. I created a back up a month ago but when I do a restore from back up, it still does not give me my contacts, some how it is still syncing to google which is now blank. It's weird because the restore even gives me texts and photos I had on the back up date but it won't give me the contacts. I have tried changing the settings on the phone so it won't sync to google, I even changed my password on google hoping this would stop teh sync & allow the backup to show my contacts. I have tried using an iphoen extractor as well but since my phone is not jailbroken I am unable to use the file. I would appreciate any help you can give me.

Sorry, should have given more info-I have an iphone 3G, MacBook Pro, operating system is MAC OS X.
Iphone syncs to google contacts but last sync deleted all of them (google & address book). I do have a back up which I know has all the contacts but when I do the restore, it still is syncing to google so I still don't have any contacts. How do I get my contacts from the backup & prevent the iphone from over riding the back up & syncing to google?

MobileMe syncing deleted information

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