Mode Not Supported message on Sony BDPS3100 Bluray Player

Hi,
I bought a Sony - Smart Wi-Fi Built-In Blu-ray Player Model: BDPS3100 last weekend. When I play any DVDs on this player, I get a message saying 'Mode Not Supported. Please change the resolution of the external device'. I have connected this to a Samsung 1080p LED TV through HDMI cable. I get Netflix and other apps displayed properly on the TV and it works great with Wi-Fi connectivity. The only issue is that it is not playing any DVDs. I tried playing the same DVD on my laptop and it worked. So no issues with the DVD. I tried connecting the HDMI to both HDMI1 and HDMI2 ports on the TV but still no luck. I also tried chaning the Output settings in the player to reduce the resolution to 780p and 480p as well, still no luck in playing the DVD. I have not tried a Bluray disk yet. Any pointers on how to get this fixed? Oh yeah, I've tried switching off the player and turning it on but with no luck. Read somewhere that holding the STOP button for 10 secs will make the player reset the settings and play the disk but that too didn't work. So am lost at this point on how to play DVDs on this player. Any help would be appreciated.
Thanks

Do you have a laptop that has an HDMI in? Probably not, but just checking.
It may be a bad laser. Try a blu ray and see if that works

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