Model 2542, 2 new catridges, wont print on black

older model hp 2542, not used everyday maybe once or twice a month, worked great b4-  installed 2 new cartidges, ran cleaning 1 and 2 - wont print in black, the 3 colors print fine on the test pages.
help please.

Hi @dz15 ,
I see that you are having issues printing in black, after replacing the cartridges. I would like to help you out today.
Try these steps in this document, to see if it will resolve the issue.
Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet 1510, 2540, and ...
This document has some more steps to try, cleaning the cartridge contacts and a power reset. Disregard the title.
An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays for HP Deskjet 151...
If the issue continues, please call our technical support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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