Modem and Home Hub positioning

Will the installation engineer be happy to run either the master-modem or modem-HH cable from the master socket upto an attic room? I have my existing modem/router/wifi there as most of my kit is there and the guidance is that wifi is best broadcast down (we also have a homeplug circuit to reach where the wifi still doesn't).
If he/she won't, I presume I could move the HH afterwards and use a Cat6 or 7 cable?
Thanks.

you could ask the OR engineer to run a data extension from your master socket...and position the data extension socket where you wanted it,run the modem and HH3 off of that,then you will need less cable of your own, also CAT 5e cable is suitable for your needs.
Q. There is smoke coming out of my open reach box... so can I have a new one.
A. Sorry sir, The fault is showing at the exchange so your box should be ok.
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Similar Messages

Location of Openreach modem and Home Hub (BT Infin...

In my previous property I asked the BT engineer to locate the modem/HH in an upstairs study and this was no problem, no extra cabling required (master socket was in kitchen) all extension sockets still work fine. I moved home and had BT Infinity 2 installed, phone line enabled same day. The house was built in 2007 so has extensions in all the rooms. Looks like the master socket is in the cupboard under the stairs. Although the previous occupier obviously had the openreach modem and home hub located in the lounge, as the mounting screws etc were still there. But here none of the extensions work, the engineer said this is a side effect of moving the master socket. But why was this possible in my previous house?
The engineer installed with the existing screws etc and left it all in the lounge and still none of the extensions work. I'd like my extensions working and the modem/hub located in my upstairs office, how do I arrange for this?

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Cable length between modem and Home Hub 3

Hi can anyone tell me if there is a maximum length for the red RJ45 cable running between the engineer installed modem and the Home Hub 3 unit. I would like to move it to a more convenient location using a RJ45 cable run.

You can run an ethernet cable for up to 100m before you have any problems.

Only had BT 2 days and Home Hub stopped working (H...

I got BT infinity on friday, and this morning my Home Hub 3 stopped working.
It stays on power light (orange) - won't reset/and does so every time i re-power
So now im without wireless internet as i need a VDSL router right? Still awaiting for BT to reply to me
Having to use ethernet directly to modem to get access.
Any thing else i can try to solve this? Or will i need a new router

azza1989 wrote:
Still no reply them by email now after 24 hours. It's not possible for me to call atm
So no wireless internet for a while I guess
Is there any way to use my old netgear router for now?
I tried but failed, others say I need a VDSL router
Who did you e-mail?
The help desk will have to be contacted by phone.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Gigabit switch and home hub

Hi,
Can anyone with a similar setup let me know if this will work, I'm due to have BT installed next month and due to where the sockets are located in my house compared to the current Virgin setup I'm going to have to do a bit of re-wiring so was wondering if anyone knows if this will work.
Devices on my home network are in two main locations and I'm trying to minimise the number of long cable runs.
Could I have in one location:
- The home hub and modem
- Connected via cat5 a linux server to the home hub
In a second location I have
- things like TV, media streaming box etc
Would it be possible to run a cat5 cable to a switch like this http://www.netgear.co.uk/business/products/switches/unmanaged-desktop-switches/gs108.aspx from the home hub
And would devices on the switch be able to see my linux box? My thinking is that the swich will autosense an uplink to the hub and let the hub provide things like dhcp.
Hopeing its not that mad a setup and someone has something similar!

There is no reason why this should not work but there are a few things to look out for:
1. You will need a crossover cable between the hub and the switch unless either device supports auto MDIX (the ability to detect what is on the other end of the cable and switch to either crossover or straight as required).
2. Speed and duplex issues are often an issue in mixed vendor environments. Setting everything to "auto" on both ends is not always the best bet as autonegotiation often fails. Best to "hard set" both ends to 1000 full duplex if possible.
As for the DHCP bit, assuming the stuff above is setup correctly then DHCP should work fine and your other devices should be able to see your linux server assuming you have setup the IP address correctly.

Windows Home Server 2011 and Home Hub 3

Hi All
Im getting a problem at the moment with my Home Hub 3, when configuring the router setup within WHS i get an port forwarding error.
Now I've set Rules up for ports 80, 443, and 4125 to go to my server. I've also placed the server in the DMZ still no joy, currently all AV and Firewall has been disabled to!
Used http://www.canyouseeme.org/ and I can see ports 80 and 443 work but 4125 doesn't.
After trawling through random posts does anyone have an answer to how to correctly configure a HH3 or Do I need to change to a Business Hub, which was mentioned in another thread?
Thanks
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If BT used this forum to reply to problems/issues etc it would no longer be a site for BT USERS to talk to each other. BT does say that you can read advice usually good if you access this forum for help . But unless taken up by a Moderator this advice isnt "official" in the sense that BT agrees with every word. So in reality its "unofficial" but still mainly GOOD advice. Can you imagine if it was an site for BT personel to answer the public? it would crash from the many postings and it would be a 24/7 job for official BT employees. And dont blame BT many other large companies are VERY hard to contact DIRECTLY. Try Microsoft they direct you to --LOG ME IN- in India where after an hour of conversation the operator says -SURE!!! WE can help you ---and that will be £150 -PLEASE. Try contacting Yahoo direct . No chance Many other big companies Wordwide do the same.

XBox 360 and Home Hub 2 - NOT wireless

I am now desperate so please help.
MKy broadband works fine most of the time. When I attempt to play online on my Xbox 360 the broadband drops out every 5/10 minutes or so making it impossible. The broadband does not drop out at any other time, even when I just leave the XBox 360 signed in to XBox live. The issue only happens when I try to play online or even when I run a game. I'mm assuming it kicks me out when I connect to the game makers server or something. I've been trawling forums for days and tried all I can think of. Someone please help before I have to switch my ISP.
I've done quiet line test. power cycles and been through settings in the Hub Manager but it makes no difference. This started happening around 2 months ago and was told it was the exchange but now they've no idea. I had been running with no problems for 10 months and then it started happening. I've made no changes to my PC, hardware or, as far as I know software. I am connected via ethernet (yellow) to the hub.
Thanks, Damo.

Hi welcome to the forums,
The forums are customer to customer in the first instance, Only the mods (BT) will ask for personal information through a email link. Would you mind posting your Hub stats & BT speed test results this will help all with diagnosis-
To post the full stats from your router
for home hub - 192.168.1.254
Navigate to ADSL Settings or use the A-Z at the top right
Click on More Details and then post the results.
Run BT speed tester and post the results from http://speedtester.bt.com/
If possible it would be best to connect to the BT master socket this will rule out any telephone/broadband extension wiring also consider the housing of the hub/router as anything electrical can cause problems as these are your responsibility, if these are found to be the case Openreach (engineer) will charge BT Broadband, which will be passed onto you, around £130.00.
You might want to keep this for reference if you are using the Hub http://www.unofficialguidetolive.co.uk/
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
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Time capsule and home hub use

Can i connect a Time Capsule to my BT Home Hub but still having the home hub as the only wireless router. I only want to backup my MBP over wireless

Can i connect a Time Capsule to my BT Home Hub but still having the home hub as the only wireless router
Yes.
You have the option of connecting the Time Capsule to the Home Hub using an Ethernet cable, or you can connect to the Home Hub using wireless only and locate the Time Capsule in a "safe" location as a security measure.

High Latency between computer and home hub

My internet began to run very slow last night with disconnects lasting about a minute. I have used BT for many years with very few problems.
I ran a speed test through the bt site and it reports my line is working correctly.
I ran a Tracert as follows
C:\Users\Neil>tracert www.bbc.co.uk
Tracing route to www.bbc.net.uk [212.58.246.92]
over a maximum of 30 hops:
1 366 ms 396 ms 305 ms BThomehub.home [192.168.1.254]
2 292 ms 296 ms 335 ms 217.32.143.226
3 366 ms 285 ms 292 ms 217.32.144.14
4 287 ms 293 ms 287 ms 213.120.181.26
5 290 ms 379 ms 306 ms 217.41.169.183
6 328 ms 296 ms 287 ms 217.41.169.107
7 332 ms 333 ms 289 ms acc1-10GigE-10-3-0.sf.21cn-ipp.bt.net [109.159.2
51.97]
8 302 ms 309 ms 301 ms core1-te0-0-0-7.ealing.ukcore.bt.net [109.159.25
1.31]
9 323 ms 288 ms 290 ms peer2-xe1-0-0.telehouse.ukcore.bt.net [109.159.2
54.104]
10 301 ms 297 ms 369 ms 194.74.65.42
11 * * * Request timed out.
12 287 ms 299 ms 374 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
13 295 ms 308 ms 304 ms 132.185.255.165
14 308 ms 300 ms 298 ms bbc-vip013.cwwtf.bbc.co.uk [212.58.246.92]
Trace complete.
I have tested in on second computer with similiar results. Both are wired connections with no previous connection problems.
Does this suggest a problem with the router/filter itself or could it also be a fault on BTs end?

hi there was a problem in the Manchester area earlier today but that is now resolved
the first hop to your home hub is very high typically <1 not 305 may be worth trying to check if your network card drivers are up to date also try if you can another cable also try another port on your hub just as some extra suggestions
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Bt home hub 3 and home hub 2

Ok new to this what I trying to do is get a better wifi signal down stairs I have tried a wireless extender kit.
these work ok but they don't have the same name as my bt hh3 (I was told they would have once plugged in) is they a way I can have these so these are working with the same name and ip addrees as my hh3 as if I want to use these I have to connect to these every time I want to use my Internet downstairs which is a pain in the butt I also have my old hh2 is they a way I could use this along side my hh3 wireless as I have found that these bt hubs seems to have a better range then the tp link extenders if there is a way to use the hh2 with the hh3 on the same address and same name as hh3 would be great if this can be done or would I have to joine them up by the eithernet cable which I don't really want to be having a cable running across the stairs.

This is the option you need on the menu, using a HH3a as the master.
If you use a version b, then you will not be able to roam between the two wireless networks.
Use a spare BT Home Hub as a wired wireless access point (HH1, 1.5, 2.0 and HH3 version a only)
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Difference between downstream speed and Home Hub 4...

Using a number of speed checkers I am getting a downstream speed of approx 7mb to my router but only 1.9mb from my home hub4 to my devices. This is irrespective of whether I connect to my router by cable or wireless. I have reset my router and have disconnected all telephone cables from their sockets for about 40 minutes before reconnecting and resetting the router. Any suggestions as to why this should be and how I can improve this?
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The mods will post a contact us link probably tomorrow now.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
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Bt infinity 2 and home hub 4 rubbish.

New customer of 3 weeks and already had hh4 replaced and also lost phone and broadband for 6 days. When I did connect ipad the range was only about 10 feet. Now struggle with ipad connecting. Infinity tech line helpful but don't understand frustration of my problem. Had none of this with sky. Wish I had stayed with them.
Why don't they just send an engineer round without wanting to charge me £99.
Currently connected to neighbour broadband to write this post.

Do you have "Smart" wifi enabled on the HH4? If not then try it. If yes then try manual settings and choose a wifi channel that is free of other networks (or has lowest interference). InSSIDer is a good utility to use to check local wifi networks. Of course the HH4 itself may be gubbed.
I get a little better wifi coverage with the HH4 than I did with a TG582n from my previous ISP.
Cheers,
Ian
Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
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PC loud speaker with bt home hub

We installed the hub some months ago but only yesterday did I try the loud speaker for watching something on iplayer. There was just a very loud hum, moving the hub away helped the hum but still no other sound. Any suggestions and thanks in advance.

....... 'you hum it son, I'll play it' (circa 1971)
http://www.youtube.com/watch?v=HgzEBLa3PPk
For the OP, as stated above, check your sound settings/drivers, also check your speaker/amp/sub-woofer cable connections to and from your PC
I had a similar problem as you (a hum) a few days ago when Infinity was installed.
My sub-woofer, about 10years old, is placed on a little shelf under my PC desk. It has sat next to my both my old Netgear routers for years, with no problem.
When the high speed modem and Home Hub were installed in the same place as the Netgear, I was getting a slight hum out of the speaker, not much, but just about enough to annoy you once you hear it. Once you hear it, you can't stop concentrating on it, which makes it appear worse than it really is.
Anyway, I could have moved the sub-woofer/amp somewhere away from the modems, concluding that the electromagnet screening was either poor in the modem(s), or poor in the sub-woofer/amp. That may have fixed it, or I could have been very unlucky to find out that it was the speaker cables that were unscreened or poorly screened.
So I took a risk, and decided to replace my speaker/sub-woofer setup, as the whole caboodle is a bit aged now (like me).
Yesterday, I popped over to my Curry's superstore, and purchased a reasonably nice little Sony Active Speaker System. Installed that in the same place, and they work and sound great to me. More modern, better screening I suppose. I know that it a bit of a drastic way to go about things ........ but I do LIKE new gadgets
I bought this, £10 off the original price , Sony SRS-D21 Multi Channel PC Speaker System.
http://www.currys.co.uk/gbuk/sony-srs-d21-multi-channel-pc-speaker-system-00778349-pdt.html
Cheers

Accessing Home Hub 4 with windows 8.1 and Internet...

Hello
I can no longer access my home hub manager wirelessly running windows 8.1 and Internet Explorer 11 from my toshiba laptop by either typing in the IP address or by http://bthomehub.home/. I can still access it by either method from a laptop running windows XP. I have Infinity and Home Hub 4a. This problem has arose recently and I did upgrade from windows 8 last week so could this be the problem. Has anyone any suggestions?
Regards
Adrian
Solved!
Go to Solution.

Seems to be a Network Adapter problem for most people, and usually updating the driver works.
If you have just installed 8.1/8.1 pro, you will typically need to install your motherboard and other driver software. After you have done this, most people can access the internet, but have problems with the bt hub ip/url access link.
To update the Network Adapter(s) use the following steps:
1. search for Device Manager, and open it up
2. Select/expand Network adapters, and the adapter(s) on your machine should show up.
3. Right click on the adapter(s) that appear and select 'Update Driver Software'
4. It should come up with 2 options - select 'Browse my computer for driver software'
5. The next screen should come up with the default location for your machine, so just click the next button on the bottom right of this window.
6. Your network adapter(s) will appear, and just select 'update driver software' and the latest version will be installed.
7. That should fix most problems right away - if not, your machine (including hub and router) may need switched off and back on.
I can't guarantee it will fix every problem, but the most common problem seems to be that the latest network adapter drivers needs a manual update after installing 8.1/8.1 pro, even after you install your motherboard / ethernet drivers.
If you still experience problems accessing bt hub or internet, you can try this additional step:
1. On your keyboard press Start + X keys (or microsoft logo key + X)
2. This should open up system options dialogue box at the bottom left of your screen.
3. Select Command Prompt (Admin) option.
4. In command screen (old DOS screen) type the following: ipconfig /release (there is a space between config and /)
5. This will release your ip address back into the network and cut your connection (don't worry)
6. Whilst still in command screen, flush the dns cache - type: ipconfig /flushdns (space here again also)
7. type exit to get out of command screen.
8. Switch off your pc, and switch it off at the wall, also switch off router & bthub.
9. Wait a few mins before flicking switches back on at the wall only - dont switch on pc yet - wait a min or so then switch on pc.
10. You may need to run through the updating network adapter drivers again from the steps at the top - although this should not be needed.

Home Hub 3 and 4 Connections Limit ?

Hi All i am very much hoping there is someone expert on issues such as number of connections allowed and home hub interconnecting.
First things first. I had a home hub 3 and it kept on dropping the signal. it went on for several months and many calls to Bangladesh. Very often the problem was fixed and all reunning perfect ...... for a few days sometimes even a week or so. Then it was back to This page cannot be displayed or 'No Internet' in the wifi connection window.
At the beginning the hub would show fault ie the red light would start to flash. I also had a terible phone line with a lot of crackle. One of the 'remote fixes' seemed to cure this and from then on the blue light was always on and for a while the signal remained ok. then it bagan to drop intermittently.
i also have a connection to a remote part of the garden and run a 40 meter Cat 5 cable from a port on the new homehub4 up to the homehub 3 at the other end. When i connect this, the home hub3 in the garden receives Internet no porblem but i loose it at the main hub. no faults are reported and the signal is said to be excellent and 'Internet Access ' is usually displayed.
i can often get the first page but then clicking any links gives a page with cannot connect to this page please check the name etc. if i unplug the lead going down the garden to the homehub3 I get ful connection back.
I think there is more than one problem but for now i just want to fix this bandwidth sharing issue. Surely i should not loose connection as soon as i connect to a slave hub down the garden? it does come and go after then and i will receive the odd batch of email but it is disconnected 80% of the time.
Anyone any idea what sort of a problem this is? if it is bandwidth, can i set a limit on how much will go the the slave homehub3? or can i set priority to the homehub4? or even to a specific IP address ie my laptop?
both hubs use dhcp so i did wonder if there was conflict of IP addresses but i dont see how this can be because my connection comes and goes whereas theremote homehub3 stays perfect connection for skype etc.
Another very interesting aspect was that when i would drop out on the new hub, i could connect to BT WiFi with Fon and got a connection no problem. Yet that connection must be supplied by my homehub4 so how can it supply me through wifi with fon no problem but not a direct wifi connection when i an literally 2 feet from the router?
that element has now vanished because the Bangladesh team finally decided it was the new router and sent an engineer to test it. he concluded it was the router and changed it for one he had with him butthis one does not give any signal for btwifi with fon so I am scr___d !
absolutely anything appreciated. I was an IT professional for many years so dont be shy to use technical terms.
Thanks in advance
Solved!
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You need to turn off the dhcp on the hh3
this may help http://forumhelp.dyndns.info/wireless/wirelessmenu.html
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Modem and Home Hub positioning

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