Modem keeps rebooting AND really slow speeds

Question

Hey guys
I came onto this forum because for the past few weeks my homehub 2 has been increasingly rebooting randomly.  It was a nuisance before when it happened occasionally, but in the past 5 hours (from about 10pm until about 3am)it has rebooted about 20 times! Extremely annoying when your trying to watch streaming video!!!  Iv gone through lots of posts in this forum trying to do some research and have come to a few conclusions:
1. No point phoning bt
2. Will probably need a replacement modem
3. I have been experiencing absolutely dismal speeds without realising.
My dad set up our bt account but I believe it to be 2mb broadband (if its 8mb its even more shocking!) Whether it's day or night my download speed never ever reaches above 230k/s Iv tried downloading from microsoft, p2p, download etc.  Sometimes I struggle to get 50k/s at peak times!!
This has been the norm since I moved here 4 months ago.  I figured these speeds were normal because I know that you never do get the speed your supposed to but after reading on here I think now that these are FAR too low!!  My exchange is only 1.6km by road from me (867m direct).  My IP Profile will be affected by my homehub constantly rebooting but would it really make as much difference as this??  I will post my stats:
Home Hub
ADSL line status<script type="text/javascript">// var trClass = ["odd", "even"]; var td1 = ["w3", "Line state", "Connection time", "Downstream", "Upstream"]; var td3 = ["w3", "VPI/VCI", "Type", "Modulation", "Latency type", "Noise margin (Down/Up)", "Line attenuation (Down/Up)", "Output power (Down/Up)", "Loss of Framing (Local)", "Loss of Signal (Local)", "Loss of Power (Local)", "FEC Errors (Down/Up)", "CRC Errors (Down/Up)", "HEC Errors (Down/Up)", "Error Seconds (Local)"]; var td2 = ["", "Connected", "0 days, 0:37:51", "2,784 Kbps", "448 Kbps"]; var td4 = ["", "0/38", "PPPoA", "ITU-T G.992.1", "Interleaved", "15.8 dB / 25.0 dB", "35.0 dB / 31.5 dB", "19.3 dBm / 11.9 dBm", "67", "6", "0", "68 / 0", "1 / 2147480000", "nil / 0", "8"]; // </script>
Connection information<script type="text/javascript">// createTable("normal", trClass, td1, td2); // </script>
Line state
Connected
Connection time
0 days, 0:37:51
Downstream
2,784 Kbps
Upstream
448 Kbps
ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.8 dB / 25.0 dB
Line attenuation (Down/Up)
35.0 dB / 31.5 dB
Output power (Down/Up)
19.3 dBm / 11.9 dBm
Loss of Framing (Local)
67
Loss of Signal (Local)
6
Loss of Power (Local)
0
FEC Errors (Down/Up)
68 / 0
CRC Errors (Down/Up)
1 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
8
Speed tests
speedtest.net:
Down 1.6mb/s
Up 0.22mb/s
speedtest.bt.com:
Download speed achieved: 1790kb
Acceptable range: 400 - 2000
DSL connection rate: 5152 D / 448 U
IP Profile: 2000
I just tried downloading from microsoft again just now (6am) and the speed jumps between 200k/s and 210k/s
This is 6am so not at all peak time! The speed achieved is about right for my connection but how come I never get more than 230k/s when actually downloading anything??
Id appreciate anyone to shed light on this, I'm not an expert!  I know I will probably have to phone helpdesk.. But I know exactly what pointless things they will ask me and tell me to do and it will drag on and on.
Cheers a lot! =D
Claire

Answer 1

Hey thanks for your reply, sorry i took so long to get back to you, these are the stats just now, taken at the same time
Download speed achieved during the test was - 1859 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :5120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 2000 Kbps
Line state
Connected
Connection time
0 days, 0:42:21
Downstream
5,120 Kbps
Upstream
448 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.6 dB / 26.0 dB
Line attenuation (Down/Up)
35.0 dB / 31.5 dB
Output power (Down/Up)
19.7 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
336 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
thanks for your time