Modem loses PPPoE connection

My Zoom ADSL 5654 modem keeps losing its connection with the PPPoE server. Every time I pick up the phone or hang up it's able to get its line sync--but about every third time, it can't also reestablish a connection. "System Status" says the PPPoE connection is down.
It also occurs sometimes when I haven't used the phone at all.
I can restore it by running the diagnostic test.
I've done what Zoom suggests: establishing a new location in Network Preferences. Doesn't work. The tech support guy didn't know what else to suggest, but he did say that restoring the connection with the diagnostics made no sense. Yet it works.
This may be relevant: Zoom modems store PPPoE login data and seem to control the logging in; in Network Preferences, DHCP is on and PPPoE is off. It's what the instructions direct, and it works most of the time.
What could be going on here? I'd appreciate any thoughts.
Powerbook G4 17-inch   Mac OS X (10.4.8)  

Hi there
I have a similar problem - my connection drops if I use the phone. My belief is that this is not a mac problem but the adsl connection. I have been on a 1mb service for some years and recently had this service upgraded to 4mb. The problem started as soon as the 4mb came online (never had the problem with the 1mb service). I have been fighting with my isp and with the line provider to establish where the problem lies for three months to no avail. If I ever get an answer to this I'll post here.
Regards

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    Jan 1 03:07:01 - Unexpected packet: Ether addr: 00:30:88:1c:48:3b (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x001b (PADO) PPPoE tag: type=0103 length=0004 (Host Uniq) data (bin): 18 26 04 00 PPPoE tag: type=0102 length=000b (AC Name) da
    Jan 1 03:07:01 - Unexpected packet: Ether addr: 00:30:88:16:de:98 (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x001b (PADO) PPPoE tag: type=0103 length=0004 (Host Uniq) data (bin): 18 26 04 00 PPPoE tag: type=0102 length=000b (AC Name) da
    Jan 1 03:07:01 - Connecting PPPoE socket: 00:00:00:00:00:00 0000 0x42618
    Jan 1 03:07:01 - HOST_UNIQ successful match
    Jan 1 03:07:01 - HOST_UNIQ successful match
    Jan 1 03:07:01 - Couldn't get channel number: Transport endpoint is not connected
    Jan 1 03:07:01 - HOST_UNIQ successful match
    Jan 1 03:07:01 - Unexpected packet: Ether addr: 00:30:88:16:de:95 (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x001b (PADO) PPPoE tag: type=0103 length=0004 (Host Uniq) data (bin): 18 26 04 00 PPPoE tag: type=0102 length=000b (AC Name) da
    Jan 1 03:07:01 - Doing disconnect
    Jan 1 03:07:01 - Unexpected packet: Ether addr: 00:30:88:16:de:98 (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x001b (PADO) PPPoE tag: type=0103 length=0004 (Host Uniq) data (bin): 18 26 04 00 PPPoE tag: type=0102 length=000b (AC Name) da
    Jan 1 03:07:01 - HOST_UNIQ successful match
    Jan 1 03:07:01 - Exit.
    Jan 1 03:07:01 - HOST_UNIQ successful match
    Jan 1 03:07:01 - Unexpected packet: Ether addr: 00:30:88:1a:29:9b (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x001b (PADO) PPPoE tag: type=0103 length=0004 (Host Uniq) data (bin): 18 26 04 00 PPPoE tag: type=0102 length=000b (AC Name) da
    Jan 1 03:07:01 - Unexpected packet: Ether addr: 00:30:88:16:de:95 (PPPOE Discovery) PPPoE hdr: ver=0x1 type=0x1 code=0x07 sid=0x0000 length=0x001b (PADO) PPPoE tag: type=0103 length=0004 (Host Uniq) data (bin): 18 26 04 00 PPPoE tag: type=0102 length=000b (AC Name) da

    Hello,
    Sometimes modems refuse the connection to routers. If they will connect to another device, such as a PC, then you can clone the MAC of that PC to the router to trick the modem into 'thinking' that the PC is connecting. This is usually done on a DHCP connection, although I have seen it work with PPPoE as well.
    You should never see any issue with the PC and router having the same MAC because they are on completely different networks. The router is on the ISP network (WAN) and the PC is on the LAN network of the router. We use this trick all the time when we can't get a modem to play nice with a router. If there was danger of conflict the functionality would not be in every consumer and SMB router available. (That I am aware of) I will not guarantee that it will work but it is certainly worth a try.
    I have seen cases where a certain brand/model of modem will not under any circumstances work with the router. In that case you can either replace the modem or replace the router.
    - Marty

  • Macbook airport pppoe connecting

    Hi,
    I've had a problem with my Macbook Pro Airport utility ever since my Apple Time Capsule router dropped internet yesterday.  The router issue resolved itself after a modem restart, and the internet works fine now.  All other computers and devices can access the internet fine, and in fact my Macbook Pro is connected to the network and can access the internet just fine (I'm typing this on it now).
    However, ever since, the little wifi indicator in my menu bar has had the radiating black lines like it's still searching for the network, and my wifi network has an arrow besides its name instead of the connection strength.  When I click on the arrow I see a pop up window with some options, and the greyed out message 'pppoe connecting'.  Google searching this message seems to suggest that if pppoe isn't connected, I shouldn't have working internet, so I'm confused.
    There doesn't seem to be any actual problem, everything is working fine, except that the constantly flashing lines in the menu bar are annoying me and they don't normally do that!
    Any suggestions as to what's going on would be appreciated.

    Ok, you should just need to enter 192.168.1.245 into your browser's address window, and you should be greeted with a request for a username & password. Leave the username blank and enter "admin" (without the quote marks) for the password...should get you in.
    Do you have your WAP's User Guide handy? No problem if you don't, it would just make it easier to see the same screens when I try to explain what values need to set.
    Assuming that you are now at the WAP's Setup/Network Setup page: (ref: UG, page 38)
    Device Name: The default name is fine.
    Configuration Type: Automatic Configuration - DHCP
    The other values on this page (IP Address, Subnet Mask, etc.) are automatically assigned.
    Going to the Setup/AP Mode tab: (ref: UG, page 40)
    Enable (select) Access point (default)
    Going to the Wireless tab: (ref: UG, page 43)
    Mode: Mixed
    Network Name (SSID): This is what you'll see when you look for a network when you are accessing it via AirPort. You can use the default name, or I suggest make it something unique that means something to you...to distinguish it from the others that may be near you at your dorm.
    Channel: The default is 6. If you have others near you using wireless, they most likely will be defaulted to 6 as well. To prevent interference, pick another, like 11, or your favorite number, from the available range.
    SSID Broadcast: This allow the name of you network to be "broadcast" so you (& other) can find it quickly. Unless you want to share your connection, and to make it more secure, you should disable this feature. You can still find it in AirPort by selecting other and typing in the name. Your call.
    Ok, that's quite a bit for now. If you need to keep your wireless secure, I can take you thru the steps for using encryption.

  • Disconnect Airport Extreme PPPoE Connection

    Hello!
    I'm using the current configuration:
    DSL Link -> SpeedStream ADLS modem -> Airport Extreme -> Computers
    My Airport Extreme is configured to establish the PPPoE connection (the modem is bridged).
    However I don't find an option to disconnect the PPPoE of the airport if I wish to.
    The given options are:
    -Always on (dials and stays connected forever)
    -Automatic (dials on demand, and disconnect if idle)
    -Manual (does nothing...)
    I though this Manual option should have some sort of Connect/Disconnect Button or menu option, but I can find nowhere... Oddly enough, if this option is set, the AEBS doesn't connect and I never get an IP...
    My question is: how do I manually connect/disconnect my PPPoE connection?
    It can also be an Applescript funcion, whatever works...
    thanks!!
    PS: I tried to bridge the AEBS and relay the PPPoE to Mac OSX 10.5.4... but it can't find the PPPoE server in this case.
    PS2: Mac OSX 10.4 had an Utility called Internet Connection, which supposedly had an option to disconnect the airport... but 10.5 removed this app.

    One last try...
    Configure a computer located near the DSL modem to connect wirelessly to your network and by Ethernet cable to a switch sitting between the DSL modem and the router. Remotely control this computer and use it to change the configuration in the DSL modem when you want to disconnect or reconnect your network from the Internet without restarting the router.

  • Unable to configure Linksys E2500 to use PPPoE connection

    I am using the Ubuntu Linux 12.04 operating system and have been able to use the Linksys E2500 router with Automatic Configuration – DHCP setting and my modem in PPPoE mode to use my DSL connection. But I would like to be able to use my router with the PPPoE connection setting so I can use a firmware like Tomato which has more advanced features like bandwidth logging.
    I was able to log into the configuration page of my SpeedTouch ST516 modem and set it to bridge mode according to the instructions here: http://www.speedtouch.ca/bridgemode.php
    I then tried to set up the router to use PPPoE according to the instructions here: http://kb.linksys.com/Linksys/ukp.aspx?pid=80&vw=1&articleid=3687
    I get the message "Can not get an IP address from PPPoE" again when I try to set up the connection in step 4. Resetting the router does not help. I also tried running 'sudo service networking restart' and the 'sudo dhclient -r; sudo dhclient' in Ubuntu's terminal but still got the same message.
    I double checked that I used right login information and vpi from my ISP. I used the same info to configure the modem to PPPoE mode again so I can connect to the internet. I had to reset the modem back to factory defaults using the reset button at the back to access the modem configuration page after I disconnected the ethernet cable from the router and plugged it into the modem.
    Is there a possible bug with using PPPoE with this router? Is there anything else I can try besides what is stated in the instructions linked to above?

    jaymay
    "If you are getting an error "Can't get an IP from PPPoE Server", that would mean that it's possible that the account information you've typed in is incorrect or the modem is not set properly to bridged mode. You can test this by connecting your computer directly to the modem and create a PPPoE dialer. If it will let you connect successfully then you are using the correct username and password. If not then you might have to verify the correct info from your ISP."
    > Again, "I double checked that I used right login information and vpi from my ISP. I used the same info to configure the modem to PPPoE mode again so I can connect to the internet." And yes I was also able to connect with a PPPoE dialer and computer directly connected to the modem.
    "It could be possible that what you just need to do in the router is to change it's LAN IP address to a different range compared to what you are getting from the modem to avoid IP conflict. For more information about setting up the router with DSL connection, you may refer to this link: Setting up a Linksys router for DSL Internet connection."
    > That link is exactly the same link in my sentence: "I then tried to set up the router to use PPPoE according to the instructions here: http://kb.linksys.com/Linksys/ukp.aspx?pid=80&vw=1&articleid=3687"
    The router ip address used is set to http://192.68.2.1 which differs from the ip addresses of the modems I tried.

  • Lose broadband connection after waking from sleep

    I use Power Mac G5 OSX10.3.9 to connect to the internet, via Sky Broadband (in the UK) and Netgear DG834GT modem with ethernet cable (not wireless). I can connect with no problem and everything is fine, as long as I keep my G5 on or shut it down completely and turn it back on again later. However, if I put it to sleep for more than half an hour, then, when I wake it up, I lose broadband connection. The connection is still alive for a few seconds after I wake up, and other computers connected to the same modem can connect AS LONG AS THE G5 IS STILL ASLEEP. But it appears that the act of G5 trying to connect back to the internet kills the connection. Rebooting G5 doesn't help. The only thing I can do to reconnect once I lose it is to reboot the modem (by turning it off and turning it back on).
    I cannot determine whether this is a problem with the modem or with the G5. Any idea? Thanks.

    I quite serendipitously discovered what was causing the problem and how to stop it, although it's not a solution per se. I am explaining what I discovered in detail below in the hope that it might help future users who might encounter the same problem.
    When you log on to http://192.168.0.1, you are connected to the Netgear DG834GT router itself (after typing in the username and password). On the "router status" page, there is a button called "show statistics." If you click on this, you open a window with a running display of statistics on the phone line, like upstream and downstream noise margins and line attenuation. The line is scanned every 10 seconds to give updated information in real time.
    I always had this page open on my desktop, because I was having problems with line noise and wanted to know the current status of the line and its noise margin at all times. When the noise margin was low, my connection speed was incredibly slow.
    I discovered that it was the "show statistics" page open that cause the loss of connection when I wake up the computer. If I don't have the "show statistics" page open, I don't lose the connection when I put G5 to sleep and then wake it up.
    I tried it with different browsers and discovered that Safari and Netscape do not have the same problem. I do not lose connection even if I have the "show statistics" page open in Safari or Netscape. It only happens with Firefox (which I usually use) and Mozilla. If I have the "show statistics" page open either in Firefox or Mozilla, then I ALWAYS lose the internet connection when I wake up the computer.
    This is not a true solution in the sense that I don't know why this happens or how not to lose connection when the "show statistics" page is open. But at least now I know not to have the window open.

  • 10.4.8 in an Earthlink PPPoE-connected Network

    Hi, everyone. I've looked through the posts that I can find and everytime I try something, it doesn't work. So now I'd like to post my problem and see what I need to do.
    I have OSX Server 4.8 in a network that is connected to the Internet via Earthlink's Zyxel 645 DSL modem. My connection to Earthlink is via PPPoE. Currently, because I have a Buffalo router in place, my 645 is in bridge mode. Therefore, the Buffalo is authenticating with my PPPoE username/password. I had an IPCOP firewall providing all of my access and firewalling but it died. So I'd like to incorporate my server to do the routing, DHCP, DNS, NAT, etc. Then I'll just use my Buffalo as a wireless AP.
    According to this document, http://docs.info.apple.com/article.html?artnum=303859, I have to put my DSL modem into "half-bridge mode" or DHCP spoofing. I went to Earthlink and they told me to factory reset the modem and that would put it in the correct "mindset" to configure my server to do everything else. I tried what they said, but I can't get the server to manage the network. Eth1 is set as my WAN interface (should be a cross-over cable plugged into the 645) and Eth2 is my LAN interface. I'm using DynDNS since I have a dynamic IP address from Earthlink.
    From what I'm seeing in the other posts, PPPoE connection is a problem. I'm pretty new to the OSX server world. Can someone please help me along with the steps necessary to make this happen?
    I've probably left out some information that you'll need. Please ask.
    Thanks in advance for any help.

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