Modem on DV7-3069wm not working when AC Adpater is plugged in

A friend asked me to look into a problem they are having...  
Their 56K modem does not work when the AC adapter is plugged in.  It works just fine when the laptop is running on the battery.  Even if they are connected (using battery) and plug the AC adpater in the modem disconnects and won't connect again.
Any ideas?

Any help would be appreciated.

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