Modem quit working-help!

I have a Powerbook G4 1.5Ghz, still under warranty. The modem stopped working. I called Apple, and they won't even talk to me unless I give them $49. I'm hoping someone here can help me diagnose the problem.
I only use the modem for faxing. Now it won't get any further than "Preparing Fax". I check the log files and I find when the computer starts up "Sep 14 15:52:11 localhost kernel[0]: AppleI2SModemFamily::SSIStartUp -- SSIStartUp3034 two sync mode is UNSUCCESSFUL after 20 tries!"
Apple Hardware test says "modem detected" and nothing more.
I've tried resetting PMU and PRAM. I've tried installing a clean system.
I tried opening zterm to see if the modem is responding at all, and Zterm says "### Error: 16 opening port"
I hope someone out there can help me out.

Recently had the same problem. You did much of the same things I did. AppleCare referred me to the Genius Bar at the Apple Store nearby. After about 45min of them doing tests, etc. they concluded that the modem was defective. My PowerBook was packed up and sent off for repair.
Don't know if this helps much.
Steve D.

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Modem quit working-help!

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