Modem Settings for Road Runner Dialup

I am unable to log on to Road Runner dialup.
I have this Apple internal modem:
Modem Model: Jump
Interface Type: I2S
Modulation: V.92
Hardware Version: Version 1.0
Driver: MotorolaSM56K.kext (v1.3.9)
I have tried every combination of settings I could think of, with and without Road Runner tech support assistance and am still unable to connect and complete authentication. I have verified user name and password to be correct.
Does anyone have a list of settings for connecting to Road Runner, or other suggestions?
Thanks

Thanks a lot for answering.
I believe the modem is working. I can hear it dial, hear the handshake and apparent connection. The modem status display shows "Connecting" then "Authenticating" and eventually "Disconnecting". I get an Internet Connect report that "Authentication Failed". I have verified that my Account Name and Password are correct, by logging on to the Road Runner Web Mail site. I went through that in detail with their tech support.
How can I disable v.92 in OS X 10.5.6? I tried disabling error control and data compression, but that seemed to have no effect. What about these settings:
Send PPP echo packets
Use verbose logging
Use TCP header compression
Would any of those PPP settings have an effect on Authentication?
So far, the only way I have been able to connect and log in by dialup is with a PowerBook G3 (Wallstreet) in OS 9 with a PC card modem. My normal connection is a cable modem and that's no problem, but I wanted to test dialup as a backup. Now, it's a challenge.
Thanks again for your help.
Message was edited by: Dick Chanslor

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Modem settings for Apple external modem

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Thanks a lot for answering.
I believe the modem is working. I can hear it dial, hear the handshake and apparent connection. The modem status display shows "Connecting" then "Authenticating" and eventually "Disconnecting". I get an Internet Connect report that "Authentication Failed". I have verified that my Account Name and Password are correct, by logging on to the Road Runner Web Mail site. I went through that in detail with their tech support.
How can I disable v.92 in OS X 10.5.6? I tried disabling error control and data compression, but that seemed to have no effect. What about these settings:
Send PPP echo packets
Use verbose logging
Use TCP header compression
Would any of those PPP settings have an effect on Authentication?
So far, the only way I have been able to connect and log in by dialup is with a PowerBook G3 (Wallstreet) in OS 9 with a PC card modem. My normal connection is a cable modem and that's no problem, but I wanted to test dialup as a backup. Now, it's a challenge.
Thanks again for your help.
Message was edited by: Dick Chanslor

Problems with Road Runner dialup software on new MacBook

My parents, who will be away from home need temporary dialup Internet access for several weeks on a new Macbook, are finding themselves unable to use the dialup software from their usual provider, Time Warner/Road Runner to dial into their account---apparently the software itself loads, but then it won't actually authenticate and dial. Road Runner says it's a Mac problem; Apple says it's a Road Runner problem. Has anyone experienced a similar problem and/or found a way to resolve it? Also, any suggestions of temporary-use low-cost dialup services that WILL work for the latest Macbook (with Intel software) would be helpful. Thank you.

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I have had Road Runner for 6 weeks, the first four weeks everything was running smoothly. However, for the last two weeks the connection has been sporadic and I am constantly losing my connection.
My computer is connected directly to the modem with an ethernet cable; there is no router, there are no other computers. I'm simply trying to stay online with my little computer.
My network settings are for built-in ethernet, using DHCP, with the addresses provided by my ISP (Road Runner) and I've added two DNS server addresses for Road Runner (because several other discussions, posts, etc. recommended using those to help stay connected). I've tried turning my IPv6 off, I've tried manually configuring my DHCP connection, I've scoured the internet for help. All to no avail. Most topics deal with networking with PC's or airports and I have neither attached to this computer. I've created new locations to try and "erase" any default settings and I've kicked the modem a few times (accidentally I assure you ).
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Lori

Hi Lori,
You're not really in the right forum for your problem (this area is for Apple-server) but I'll give it a go...
First, short explanation on DHCP. This process is pretty straightforward for the client's function so I'm suspicious of the "blame the mac" conclusion from Road Runner (although does not exclude possibility). When the mac starts up, it issues a 'Discovery' broadcast, looking for a DHCP server. The server responds with an 'Offer' of an IP address. The client then responds with a 'Request' to the server for the same IP address and the server then sends an 'Acknowledgement' that it may use this address, along with other information including the 'Lease Time' - how long the client may continue to use that info.
The lease time is important. After 50% of this time has gone, the client will attempt to renew it from the same server by issuing another Request and awaiting another Acknowledgement. Should there be no Acknowledgement, the client will continue to issue Requests up until the expiry of the original lease time at which point it will drop all the info which it received from the server and then issue another Offer broadcast, looking for a new server (which may or may not be available).
So, first thing, lets see what lease time you are getting from Road Runner and see if this corresponds with the 30 minutes you seem to get from a session...
Ensure you have a cable connection to your router, restart computer. In Applications-> Utilities, start up Terminal. Enter the following line, ending with normal 'return' key (new line)...
ipconfig getpacket en0
That's a zero at the end.
Look for the line similar to this, "lease_time (uint32): 0x1bd8", and post back the string of chars you get at the end of your line (corresponding to the "0x1bd8" part). Quit the Terminal utility.
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-david
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First,
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Outgoing mail server
Username
Password
Port number
Second
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On
Off
Third
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SSL
TLS
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fdleyda

fdleyda wrote:
Using VZAccess manager what are the best Options / Preference settings for a one location laptop ?
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Hi fdleyda,
Your USB device is designed to work best with VZAccess Manager default settings upon software installation, just make sure to have the latest software version available for your operating system, you can check for software updates at the above link.
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Can't send- doesn't support authentication: Road Runner

Hello all,
I have a new Mac Book Pro and it won't accept the settings I am entering in Mail.
Mail automatically set up the first Road Runner (RR) account no problem and retrieved old mail from server but it wouldn't let me send mail or get mail soon after that.
I am getting "doesn't support authentication" message and have changed that setting with no luck. Also message of can't connect to SMTP server.
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in prefs> acct> the 2nd line of info RR Pop is greyed out.
I know my passwords are right I copied them over from other 2 computers on my network that are getting mail and sending just fine. But who wants to use a G4 imac and iBook:)
Obviously I have a setting wrong.
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Hi,
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The boss has a road runner cable modem in his office. He is directed connected from port 2. I ran a wire from port 1 to the downstairs and connected it to a WRT54G. I did this so people downstairs could get wireless access. No one is wire connected to the router.
If I set up the router as DHCP, everyone can see the WRT54G but cannot get internet connectivity. Since we do have a static IP, I set that up in the WRT54G and everyone can connect. That is until the boss uses his machine.
I spoke with Road Runner and they said the cable modem is set up for dynamic IP but we do have a static IP. The best I can decipher is that once the boss signs on the cable modem goes back to dynamic.
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Will you please let me know when you connect 2 computer from the 2 Ports on the Modem are you able to go online from both the Computer at a time.....if yes then you have to configure the Router....if No then You have to connect the Modem to the Internet Port of the Router and configure it accordingly...while configuring make sure you have your computer connected to any one of the 4 ports on the Router.
follow the Steps as Follows:-
Open the set up page of the router by launching an Internet Explorer Browser and type the address bar, 192.168.1.1 and press enter. When it prompts for the username and password, leave the username field empty and provide password as admin and click on ok.
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button.
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- Click on enable
Click Clone your PC's Mac & click save settings
Check Internet IP on Status page of router ....
If getting Valid IP .... try going online
If not ... power cycle for 4-5 minutes & then again check the Internet IP address by login into the Setup page of the Router....checked the Internet IP Address....

Anybody with Road Runner problems

Hey all,
This MBPro connectivity thing is really numbing and getting old and I see a lot of people with problems and just wondering if anyone has traced it to Road Runner issues.
Have had RR for years.
I have never had internet connection problems until this last month and the new things in the equation are a Belkin N router and the MBPro purchased 11/08. I can't upload internet site either.
just trying to narrow it down...
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Al
North Carolina

Well RR never called back prob because I said I wanted a new modem...
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But I still can't upload to my site - upon getting to a QT file it tries for awhile then I get my FTP timeout.
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Never give up,
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Message was edited by: U Can Call Me Al

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I've had terribly slow Internet access for about a week and a half now. All my devices are getting 6-8 Mb/sec from Time Warner Road Runner, and I was consistently getting 15-20 MBs.
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We used my cabling, which we swapped out with other cables, just to be doubly sure.
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Modem Settings for Road Runner Dialup

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