Moderator Help Request

Hi,
Please could a moderator help me?
I'm trying to find out if my account has had any recent engineer charges added. I checked MyBT online but it only shows recent call usage. So I phoned customer services, but they were not nice or helpful and said that I would have to wait for my next quarterly bill to find out about any recent engineer charges.
The reason I want to check my account for any charges is because I've had an intermittent fault and two Openreach engineers have visited recently to repair the fault. Both engineers said that the fault was a BT network problem and there should be no charge on my bill. The second engineer gave more detail and identified the fault at the BT Exchange and he said that there definitely should not be any engineer costs on my bill. However, I have heard of many cases where engineer charges have been wrongfully added to the bills of customers.
Please could a moderator check my account for any recent engineer charges?
Many thanks in advance
Kindest regards
peppapig

imjolly wrote:
as only a small team they are kept busy with customer problems from the forum
have you tried the online chat at the link at the top of the forum page?
As imjolly says, try the live chat. This was suggested to you in another post.
 http://community.bt.com/t5/Bills-Call-Packages/Help-With-My-Bill/m-p/330205 and you marked it as solved.
Maybe this could be answered straight away, rather than waiting days for an answer
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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