Moderator needed! Please help!

Hi there
We have had an appalling service from BT and are at the end of our tether and don't know where to go from here.
We moved into our house 6 months ago and have been trying to get a land line and broadband ever since. We have made multiple orders (around 9) with BT and due to errors and complications caused by BT we still do not have and of the services we have tried to order.
Here are the two main issues we have experienced.
1) there is already a land line in the property. It was there when we moved in and I don't know anything about the company it is registered with. BT spent months trying to take over the line unsuccessfully until I found out that we could have just got a new line in the first place. Since then, when speaking to BT I stress the importance of having a new line as the line take over doesn't work.
2) The second problem, and currently the more important issue, is that when BT send the order to Openreach they specify the incorrect 'exchange' location. We live on Pershore Avenue, just off the Pershore Road, the last Openreach person I spoke to explained that in the order information they received the exchange was down as Pershore Street, which is miles away from our house! It would seem as though someone has gotten confused between Avenue and Street!
This second issue has also gone on for months and when I speak with openreach they explain very clearly at it is not an. Engineering issue and that it's just a case of getting the correct exchange written on the order. But when I speak with BT they say it is an engineering issue that openreach need to fix, the result seems to be that no one is fixing the problem. I have no idea what to do and am beginning to believe that we will in fact never be able to get broadband in our property.
We desperately want to get the services before Christmas but have no idea how to fix the issues, I have spoken to dozens of BT advisors and no one ever sorts the issue.
I do not want to put another order through as I have done this so many times and it never fixes the problem, instead I want this order to be fixed and for my points to be taken seriously.
Kate

Hi Katedean
Welcome to the forum and thanks for you post. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help you with your order. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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