Moderators: can you press for a broadband usage mo...

This is a question for the moderators. You seem to be pretty good about getting stuff done at BT. Quite a common request for users on BT Total Broadband is for there to be an online broadband usage monitor in their control panel so that they can monitor their Option 1 or Option 2 usage so that they do not exceed their quota. Installing broadband usage monitors is not always feasible given the variety of devices which connect to wifi these days.
So how about it mods, can you press to get this implemented?
Oliver.

robinbredin wrote:
Oliver341 wrote:
This is a question for the moderators. You seem to be pretty good about getting stuff done at BT. Quite a common request for users on BT Total Broadband is for there to be an online broadband usage monitor in their control panel so that they can monitor their Option 1 or Option 2 usage so that they do not exceed their quota. Installing broadband usage monitors is not always feasible given the variety of devices which connect to wifi these days.
So how about it mods, can you press to get this implemented?
Hi, I use net meter, it is a good broadband monitor.
I use netlimeter 2 and Networx, but as has already been mentioned, folk who use xboxs, Wiis and other "non" computer type stuff can't monitor that usage. The router can monitor stuff, but it's unreliable and can easily be reset etc.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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Been charged for additional broadband usage & don'...

I have 2 broadband connections into my house. One is a BT infinity line with 40gb included & The other is an unlimited business line through another company.
We've had the infinity line for just over a year & originally the only devices connected to it were the BT Vision box, my sons ipad & my sons iphone. Mine and my husbands devices are all connected to the business broadband. We connected my sons to BT as a way of monitoring his usage but he's only 9 so we weren't anticipating huge usagev through it. Since Christmas my parents smart phones have been connected to it but they are only in our house for 2 hours every 2 weeks or so and as they are in their late 70's they're not playing games or downloading on them
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I've spent 2 hours on live chat tonight with a very nice person in what I presume was India from his name & he sent me a day by day breakdown of my usage for the past 30 days. Interestingly it showed 3.5 gb of usage on a day that my son and I were staying in a hotel & my husband was out at work all day. This also shows usage this month so far of over 16gb with virtually nothing other than BT vision connected to it all month. The gentleman on livechat suggested someone else might be using our broadband but I'm not sure how this can happen. Other than that he couldn't suggest anything to help me resolve this issue. I am obviously disputing the additional charges I have incurred.
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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
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124               Jane Donaldson
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with
basedata as (
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Martin

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