Moduslink cannot send Vista upgrade

Hi all,
Since Feb 23 I entered and sent all the details (and approved) were necessary to MODUSLINK to get my upgrade of VISTA BUSINESS. Yesterday 18th June i have received the following email:
[i]Dear Customer,
Thank you for placing your order with the Upgrade Redemption Support Centre.
This email has been sent to you because we have been unable to charge the costs of your Upgrade order using the credit card details you provided. At the moment of order entry we did receive a pre-authorization from your credit card company/bank; however, when we recently tried to clear this authorization, the payment was not authorized. Unfortunately, because we have not received the funds for your Upgrade we have been left with no option but to cancel the order.
Since the order intake of the Upgrade Program has been closed, we regret to inform you that there is no opportunity to place another order within the Technical Upgrade Program. For any further information please contact your PC manufacturer.
With kind regards,
The Upgrade Redemption Support Centre
I feel that this is unfair.
Could anyone help me out with this?
Thanks!
[Edited by: admin on 19-Jun-2007 07:00]

I have had the exact same message from Moduslink - sent all kinds of complaining e-mails to them without success.
I ordered the Vista upgrade on 3rd February 2007 and gave credit card details which was well within timeframe for the promotional offer.
Contacted Toshiba with no offer of assistance, just told me that they are not software manufacturers.
Had same reaction from Microsoft.
Moduslink now say offer is closed.
John

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