MOH only works when dial the operator (0)

Question

Hi all,
i`m using cisco cucm-BE with mgcp protocol with the gateways,
In the unity configuration, -->call  management-->system call handler-->operator-->edit -  transfer call-->standard-->under the transfer  action
I choose Transfer call to : Extension and i put 0 and i choose ofcourse supervise transfer, and checked the box for "wait  while....".
By doing the above config ,
When someone called form the pstn to the cucm and after he hear the autoattendant:
the     MOH only works when i press 0 (the operator) and when i press an     internal extension i hear a ring back tone and sometimes i hear the MOH   for one second and then the ring back tone played ....... dialing 0 only let me  hear the   MOH Normally after "wait   while i transfer your call"
how i can hear the MOH too after i dial the internal extension normally?
the following is done:
-am using unicast MOH
- that media resource is enabled. Media Resource->MoH Server and verify that the run flag is set to YES.
- Restart the Cisco IP Voice Media Stream App service.
- Check if G711,G729 is enabled for MoH in Service Parameters->Call Manager->Cisco IP Voice Media Stream App service.
- the IP Phones or Gateways has assigned the MRGL that include the MOH resource.
thanks

Answer 1

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