Mom's Apple ID Disabled

My mom was away and I had just fixed an old external hard drive containing a few purchased songs. I imported them into iTunes, tried to play them but got the password for my moms account wrong a bunch of times. After getting frustrated I called her and found I had been entering the wrong password. Now I went to type the real one and it says the Apple ID has been disabled for security reasons. Does this mean that I also disabled my moms .mac account? How can I fix this?

Have your Mom go here -> http://www.apple.com/support/itunes/store/password/
and send an email at the bottom of the page.

Similar Messages

  • I just bought my first ipad. it is for my husband. it asked to set up an apple id. i aready had an account, so just thought i could connect it to mine. after it was all done, i tried to download a 'free' software and it said 'apple id disabled'. now wot?

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    Apple ID is Disabled - Apple Club - Google Sites
    You can try signing out of your ID on the iPad and sign in with his ID and see if that works.
    Settings>iTunes and App Stores>Apple ID. Tap your ID and sign out. Then sign in with your husband's newly created ID.

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    My 3rd iphone is a 3GS. I did not buy this one from the apple store, how do I register this serial number with my apple account? it is already sync'd and it and will preform every function except email to my home computer. It says apple ID disabled, also will not update my apps, same promt apple id disabled.
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    https://register.apple.com

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    http://support.apple.com/kb/ht2731
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    Hey there Tamsin,
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    Apple ID: Contacting Apple for help with Apple ID account security
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  • Apple ID Disabled - logging in to apps

    Dear users.
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    What do I need to do!??
    I have not plugged this brand new phone into my computer to link it up yet, for ITUNES.
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    you need to call applecare. your apple id being disabled doesn't necessarily have anything to do with your password, it's got to do with other parts of your account. i've heard of someone's account being disabled if they reported fraud to their credit card company, for example

  • HT204053 why is my apple ID disabled?

    i would like to know why is my apple id disabled ?

    Bzzzz -- Sorry...you listen about as well as Apple Tech Support.  Where did you see me ask anything about my password?  I know darn well what my password is.  Assuming (it's a big assumption I know) that people like myself use a password with at least 8 characters, alpha-numeric, Mixed Case, with special characters...there are probably... a trillion? possible password combinations.  My device isn't disabled. Only my Apple-ID is disabled...which means I can't access iCloud via the web...or iTunes on my Laptop or My AppleTV or my iPhone.  Exactly how do you connect your Apple TV to your computer and perform a restore?  Assuming I do a "factory reset" on My AppleTV that doesn't mitigate the problem of having my Apple ID disabled.  I simply asked Apple to remove the lock-out flag.  Their iforgot webpage doesn't work whatever reason...so I did a CHAT with tech support -- and then a PHONE CALL, and EMAILS  many many emails...that explain that due to some security software update currently underway that Apple is incapable of re-enabling my account.  It has been over two weeks...and they still report they can't do this. I can verify my identity. I know the credit card number etc attached to my account.  They could enable the account and REMOVE the credit card number if they like.  I can easily re-add it....once I have access to my account.  If you give me your iPhone...I can try to download an app or make an in-app purchase -- it will require your password which I do now know.  If I do this 4 times your account is locked out...it should be for 72 hours?  --- but apparently...right now....it could be indefinietly. As in "no end in sight". My only recourse is to create a NEW apple-id account....and everything I've bought under my old-id would probably be unavailable.  Go ahead... try it.... key n the wrong passcode until your account is locked...then I can watch your frustration if after two weeks you are no closer to getting it re-enabled when you know darn well what your corect passcode is.

  • HT204053 WHY IS MY APPLE ID DISABLE?

    WHY IS MY APPLE ID DISABLE?

    These are user-to-user forums, nobody on here will know.
    You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
    Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
    If it then works on your computer's iTunes but not your phone then try logging out of your account on the phone by tapping on your id in Settings > Store and then log back in and see if that 'refreshes' the account on it

  • TS1702 Apple keeps disabling my apple i.d. and telling me my password is wrong

    Apple keeps disabling my apple i.d. and telling me my password is wrong. What do I do?

    Apple Chaos wrote:
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    Stop entering the incorrect password.

  • HT201269 How do I get my number off of my mom's apple ID?

         We all shared the same apple ID, but with the new software, whenever I get imessages it gets sent to my mom's Ipad. I made my own apple ID account. How do I get my number off of my mom's apple ID so she won't get my texts?

    Yah, but she still has the option to check my number back on and then be able to see my messages. Is there any way to get my number off of that account so she can't turn it on?

  • Apple has disable my Itune Store account and I need to be restore URGENTLY (TrackID : 130701081058)

    Apple has disable my AppStore account and I need it back URGENTLY.
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    Go here - http://www.apple.com/support/mac/app-store/  - or - http://www.apple.com/support/itunes/
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  • HT4113 CAnnot get past Apple ID Disabled. Even after resinking the i pad to the Mac. Yikes!

    I have resunk the ipad to teh mac. Updated software, itunes, etc. When I attempt to update applications on the Ipad continue to get Apple ID Disabled. Help!

    You need to contact Apple Customer support for your Apple ID being disabled.
    Option:  http://support.apple.com/kb/TS2446

  • TS2446 My apple ID was disabled. inspite of changing my password i am not able to down load any app as the message which come is apple ID disable Kindly advise

    My apple ID was disabled. I changed my apple password and tried to log on app store with new password but the message on the screen of my iphone comes APPLE ID disable. Kindly help............

    http://www.apple.com/support/contact/

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