Mom trying to help "fix" Ipod
My daughter is receiving a message stating "Songs cannot be updated because all of the playlists selected for updating no longer exist"
The playlists and songs are there. How do I fix this for her?
Thanks so much,
Vonda
Hello Vonda,
This post should sort it out for you: Hudgie - iPod cannot sync because one or more playlists are missing
Similar Messages
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Hello, when I tried to update my iPod with something in the settings, I noticed my PC couldn't detect my iPod. My iPod is now stuck on the "Connect to iTunes" screen. Please, help me fix this.
I think my iTouch was on 5.1.1 before putting an attemp to update.Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps... -
ok so i have an ipod touch 2nd generation and i have had it for many years. A few months ago it would not turn on and kept telling me to connect to itunes but the problem is my itunes library is set up at my dads house and i live with my mom. so i tried connecting it to my laptop to see if it would turn on. well it asked me if i wanted to restore it and i was really tried and couldnt think what restored meant so i clicked yes! and it wiped out my entire library! i was in tears because i had had $50 worth of music and apps that werent backed up! so i sent my ipod to my dad and got everything sorted out. but last night i tried to turn my ipod on and it wouldnt turn on so i just plugged it in to charge and left it. i came back to see if it was done and it wouldnt turn on and it told me to connect to the itunes store. i probably have about $50 worth of music that is not backedup this time! omg i want to cry! i am smart enough to not pulg in into my laptop because i know what restore means now! and i have tried holding the buttons down and everything and i let it charge all day! what do i do! please please help me! if i send it to my dads will all of my music that is not backed up sync into my library? or will i lose it all?!?! please please help me!! HELP!!!
I have the exact same problem :|
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I am trying to update my iPod but I can't until I sync it. However when i try to sync it a message pops up and says "Blythes iPod" can not be synced because a session can not be started with this device. What do I do? Help!
https://support.apple.com/kb/TS1567
Ah, it has been mentioned daily esp since iOS 5 / iTunes 10.5 but has always been there as an issue.
Order of attempts:
Repair the installers
Uninstall EVERY Apple component (auto and manual)
Services: Restart all 3 Apple items (AMS, Bonjour, iPod)
I* always do the last almost, then launch iTunes, and only then connect iPod.
IF you see a yellow alert in Devices and Printers or in Device Manager, then I could find NO WAY to fix or repair other than a clean OS. Something messed up the device driver support.
If/when Windows asks "what to do when it detects iPod"? don't chose any default action, to me, based on hunch and 3 PCs, that seems to mess AMS up for some reason.
Tried with Windows 7 64-bit Pro and Home Premium, and also Deve Preview 8 (which other than the inability to update iOS to 5.0 seems to run better -- except when it comes to AMS thing! so seems Apple is not on the same page writitng drivers. -
Need help reformating Ipod! Driving us crazy! TRIED EVERYTHING!
Hey everyone well my friend has an Ipod and it recently just stopped working, and it would have the sad Ipod icon or the folder with an exclamation point. He lost the USB cord but does have the FireWire cord, and his laptop did not have the FireWire port so mine does so that is why I'm trying to fix it. But when I plug it into my firewire windows seems to recognized it, then it disappears. I switched between the ports. The one it worked and the one as I said it would work the dissapear. The one that did work, I would try using that ipod updater software and when I started using it it would say "Can't mount" or whatever.
We've tried getting it into disk mode, which has failed and so we're baisctly stuck
Anyone have any help?
Its a 20GB Ipod PhotoHi,
There are couples of problems here, you must deal with the "can't mount iPod" first.
Plug your iPod with your PC via the firewire cable, open my computer folder, and check the iPod drive no. If possible change it to something larger i.e. "M", "N" or "Y". Reboot your PC, open the iPod updater and plug the iPod back, and wait for few minutes, hope it will allow you to do the Restore.
If does not work, then read the following for the Sad iPod
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call. -
Ok. so im trying to sync my ipod to a new computer, i type in my apple id and password, then someone elses email pops up from another country, how do i fix this
Please help me.If the problem persists, you'll probably have to make another apple id, it wont take off any games or music or apps or anything you've bought it will all stay there, i have two apple id's and i don't have a problem with anything.
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When trying to sync my ipod 5th generation i get error -69 can this be fixed please
when trying to sync my ipod 5th generation i get error -69 can this be fixed please and if so could you explain to me how to fix ive restored it and it still does it
thanks for any help regards charmaineThis is about the only suggestion I have for you.
http://support.apple.com/kb/ht1210
If you do happen to run into a bad file, try converting it to a different format and resyncing the new version over to your iPod.
B-rock -
I tried to restore my ipod touch but it says it could not be and than an unknown error occured (3194) please help me!!
Fix Error 3194 from iTunes during iPhone restore
iPhone Error 3194 - How to Fix iTunes Error 3194?
iTunes: Specific update-and-restore error messages and advanced troubleshooting -
TS4062 How do I fix a -50 system error trying to synch my Ipod touch to Itunes
How do I fix a -50 system error? I am trying to sysync my Ipod To Itunes.
Hi MizFrustrated,
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful with troubleshooting an "error -50" during sync, as seen in the post below:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
My iPod won't sync, iTunes displays a message saying "an unknown error occurred (-50)."
https://discussions.apple.com/thread/3113764
If the error message persists, and you are syncing with USB, try these steps next:
iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254
Best Regards,
Jeremy -
I have an iPod Touch version iOS 4.2.1, 8 G capacity, and whenever iTunes tries to sync my iPod, I get an error message saying "Mobile Backup has encountered a problem and needs to close", and the sync fails. I have tried deleting and reinstalling iTunes, and the same thing happens. What can I do to fix this problem?
Try:
iOS: If you can't back up or restore from a backup in iTunes -
i am trying to restore my ipod on a different computer and i have forgot my password and now it wont let get into it on the computer to retore it! Need Help Please
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Hi, one of my daughters friends tried to access her ipod causing it to become disabled; i do not want her to lose all her photos, she accesses my itunes account which is on ICLOUD, will she lose all her data - can this be fixed? I do not think it has been synced with a computer before.
Disabled
If you previously synced to the computer then you may be able to recover use of the iPod without erasing the iPod by following the instructions here:
Disabled Recovery-must use syncing computer.
Otherwise y will have to restore and thus erase the iPod
You can restore from backup
If not in backup then:
- If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer
- Maybe from the restored iPod via How to perform iPad recovery for photos, videos
Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official
http://www.amacsoft.com/ipod-data-recovery.html
-iPod touch Deleted Photo Recovery Tips You Should Know
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
If you previously synced to the computer then you may be able to recover use of the iPod without erasing the iPod by following the instructions here:
Disabled Recovery-must use syncing computer. -
PLEASE PLEASE PLEAAASEEE HELP!!!!
As i said up there , i have lost my ipod touch 5th generation today. worst day ever. im 14 and i paid for it with my own money. $317!! i was so proud of myself. so i went to the mall and i put it in a bag and got home and went to the park behind my friend's house. now im not sure if i brought it with me to the park (dont think so) or it fell in my friend's room after i came home from the mall. but i seriously can not find it and im REALLY sad. i have been balling my eyes out throughout the whole day and me and my five friends including my parents and my friends mom have been looking for it. i heard something about telling the police or something and they would help?? i'm not sure about that. cause why would they wanna help a 14 year old girl find an ipod touch when theres other very important matters. Even though this is SUPER important to me, it may not be to them. ik this is all my fault. mother always said "dont leave it in your back pocket" and of course i do while i skateboard. wow. im stupid. i need to gaurd that thing with my life. its very expensive. please help. this ipod is like my life. it was logged onto instagram and facebook and a bunch of social sites. yes, i have a lock on it but cant they go to a store and say "i forgot my password" and they hack into it? i changed my instagram password and apple ID password so far. but i really need to find this ipod. tomorrow im going to the park to look for it in the grass. HOPEFULLY IT IS THERE. then im going to the apple store if i dont find it. i will go to extreme measures for this ipod. ITS THE FIFTH GEN. BLUE. its beautiful. i already broke my 4th gen ipod like 2 times. but thank you for reading all this.. i need help D:- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have to iPod play a sound via iCloud.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it.
- Apple will do nothing
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
There is little chance of recovering your iPod. The police will do little. It it is turned then they can contact you. -
will apple next update to help fix the location following data problems will the ipod touch 2g be included ?
Chances are the 2g itouch will not be included in the update. Also no one yet knows if it will be fixed in the next firmware but apple has said they know of this bug.
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I tried to update my iPod 4th generation while it was charging and when I came back to check on it the screen was red and it wouldnt go off, and my ipod wasnt charging like it was supposed to. I found out how to get the color of the screen off but my ipod always has the low battery thing and when I charge it sometimes the screen turns blue or the apple logo comes up bright and then it gets dim and stays there. My ipod wont turn on, and I really want it to work again. Help me please! Also, I noticed my ipod battery hasnt been lasting long as it should efore this happened.
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
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