Money back from order cancellation

Question

Dear Apple,
I made an online order at www.apple.com/th for a Black 16GB 3G Ipad 2 on May 8th 2011 and cancelled the order in less than an hour after the order was placed. The money had been taken out of my bank account in 3 seconds after I pressed the order button. (I used a visa debit card)
It's been a month after the money was taken out of my bank account and I still haven't received my money back.
In the cancellation e-mail, it said:
> Thank you for contacting the Apple Store.
>
> Your order W249784162 has been successfully cancelled.
>
> Product # Product Description Qty Price Ext Price
> __________ ______________________________ ______ ________ __________
> MC773TH/A IPAD WI-FI 3G 16GB BLACK-THA 1 19900.00 19,900.00
> _______________________________________________________________________________
>
> Subtotal: $ 19,900.00
> Sales Tax: $ 0.00
> Total price for your order: $ 19,900.00
>
> Because you have successfully cancelled this order, you have not been
> billed for the items listed above.
Can you please tell me when I can get my money back?
For your information, I called apple store singapore and a lady answered in Chinese English accent and I couldn't fully understand her. That is why I prefer to contact you by e-mail, but couldn't find an email address for customer services on the site.
I would really appreciate your help.
Regards,

Answer 1

http://store.apple.com/us/help/contact?mco=MTM3NDgzMDc