Money owed to me from BT

Question

Right this is a long story really, i had a mix up with my account at the end of last year, i had to have a new account opened. I received a bill for my previous account which had an error so i called BT and they arranged to get this looked at. A few weeks later i recieved my amended bill with a large credit of £555 on it so i called BT to ask for this money to be paid back into the account that i had paid all my direct debits from. I was told on the phone this would be arranged within 7 days, well that was over that time period now. So i spoke to someone on chat and was told that i would have to wait for the final bill on the 10/2/2012. I told them i didnt understand why i had to wait this time as the account had been closed since before chrstmas and BT would send me a bill for my active account before that date and expect it to be paid although they already hold alot of my money. So the chat person i spoke to said she would forward this onto offline billing, since then i have heard nothing and all i get told is that someone will call be back in 72 hours. I dont understand why i need a call back surely my demands are simple, and that is i would like my final bill and my money back? I am very frustrated as i always pay my bills on time and i feel like i am just being fobbed off by BT here, when they want my money they are quick to take it, and yet when BT owe me money they seem to like to keep hold of it and gain the interest themselves. Can anyone try and sort this out for me?

Answer 1

I have filled another form in earlier today and guess ill just have to wait and see if i get a reply. I have to say the most annoying thing is when i called 150 originally about this credit and i spoke to several people at the indian call centre. All of them said something different and didnt really know what to believe hence the reason for calling 150 during the day in the hope of speaking to someone in the UK which i did, and they told me something different again. All of them said they were looking at the account and therefore in my opinion they should all have the same information? I even had one man from the indian call centre ask me why i wanted the money back and why i had paid so much to get into credit on my account? I was rather astonished for someone to ask me such questions lol. As i said before though, ive filled the forms in and i will leave it now until next weekend and see whether i hear anything or resolve the situation. Thanks for your help though.