Money taken from my account

Hi , can anyone please help me ...
I was notified by Skype that that an order had been placed on my account for 100 euros on 2nd Feb , I received a follow up email stating that because of suspicious activity my account was suspended ( Which to me suggests that Skype are aware that this money was taken fraudulently ( which is the case ) I had another email from Skype to say that someone had been removed from my account management ( I assume the fraudster )
After many emails and repeating myself frequently , Skype agreed a chargeback back .
They are now saying there is no evidence of the charge on my account ?? ! Admitedly there isn't now , but there was , I had notifications regarding the order AND the chargeback when I digned in , but they have vanished )
However I do have evidence that 100 euro's was taken from my paypal , by Skype on the 2nd of Feb .
Everytime I try to get an answer , I get the same old template response ... It's driving me to distraction. All I want is for ONE person to follow the email trail and help me resolve this ... Can anyone tell me if there is anyway of getting a senior operative to look at this ? Rather than a string of different people as has been the case .
Sorry for the rant

Hi, Sandie_Coleman, and welcome to the Community,
I trust, by now, as a proactive measure, you have changed all account passwords immediately if you have not already done so.
Please see this FAQ article as it relates to sending proof of purchase (fraudulent or not!) to Skype. You will need to show that the fraudulent purchase was credited to your Skype account, otherwise Skype may send you to file your report with PayPal. https://support.skype.com/en/faq/FA11016/how-do-i-send-proof-of-payment-to-skype-customer-service?
Regards,
Elaine
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