Money was taken from my account

hello. Turkish lira withdrew money from my second account. Had to be paid back. but was not paid
screenshoot: http://abload.de/img/image3rxv1.jpg

For info we are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
Have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to the same name and address as on your iTunes account - if that is what the charge is for then it's your card issuer that should remove it from your card, which most card issuers do within a few days or so.
Store holding charge : iTunes Store & Mac App Store: About payment card authorization holds - Apple Support

Similar Messages

  • Too much money was taken from my account

    I purchased a song for 99p and 3.00 was taken  my my bank and that was also money taken from my gift card

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Bought programs from iPad, but  didnt download tem, said temporarly offliner, but The Money elas taken from my account, Bought programs from iPad, but  didnt download tem, said temporarly offliner, but The Money elas taken from my account

    HI,
    i bought some programs from my iPad, but it didnt download, and The Money was taken from my account.

    Which means you can now download them to any of your iOS devices that use that AppleID.

  • I recently purchased a song on iTunes, with around five dollars on my iTunes store credit. After making the purchase money was taken from both my store credit and my credit card associated with the account. Why?

    I recently purchased a song on iTunes, with around five dollars on my iTunes store credit. After making the purchase money was taken from both my store credit and my credit card associated with the account. Why? The incident is extremely annoying and I am dissapointed with Apple's services. With Apple being a fortune 500 company, why would it resort to ripping off a customer.

    If you were instructed to call them, then that's what you should do. They will probably need to verify your identity before helping you with the security question.

  • Money was deducted from my account after i added my visa card number to my account

    I was planning on buying an app from iTunes, but before doing so, I decided to add my Visa card number to my account so buying applications from iTunes would be easier in the future. Right after I added my card number to my account, I receive a message saying that money was deducted from my account, and there was no explanation why. I highly suspect that the company has taken the money out of my card for some reason, since I haven't used this card for a few months and the application I was trying to buy is really important for my upcoming project!
    I initially had $2.02 to buy the application, which was more than enough, but suddenly $1.09 was deducted from my card and now I only have $0.93, which isn't even enough to buy the application!
    Please help me!!!!!!

    Each time that you add or change your card details a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - your card issuer should remove within a few days or so.
    Store holding charge : http://support.apple.com/en-us/HT3702
    How much was theappthat you trying tobuy ? The store holding charge is usually $1, or the amount f the item (plus tax) of what you are trying to buy

  • Money Illegally Taken from my account by BT

    I'm sorry its resorted to having to create a profile on the BT Forum but I'm at the end of my tether and if this is not resolved have been informed to take legal action.
    I was a loyal BT Customer for 8 years but decided in November 2012 to switch to Sky Broadband for our broadband and line rental. We had not upgraded our BT Broadband for sometime and were out of contract with BT but just kept the same deal and didn't bother going for a new contract even though we could have saved money. Plus we hadn't received any new equipment from BT since our original old style white wireless router (so 5 or so years without any new equipment from BT).
    Our BT Broadband and BT line rental was set-up to pay be monthly direct debit which was always paid.
    • I had £40.00 taken from my account on the 8.11.12 by BT GROUP PLC by Direct Debit
    • Our BT Broadband and line rental finished on the 13.11.12
    • SKY Broadband and line rental started on the 14.11.12
    • I had £61.50 taken from my account on the 10.12.12 by BT GROUP PLC by Direct Debit
    • I had £61.50 taken from my account on the 1.1.13 by BT GROUP PLC by Direct Debit
    I have used the online help tool and have spoken with 6 different people now trying to get this matter resolved and was informed that a cheque would be issued for the outstanding amount that had been taken.
    • I received a cheque this morning for £40.88!
    I want to know where the rest of my refund is? and why BT took £61.50 from my bank account in December 12 and January 13 and when I can expect to get this money refunded?
    To say I am furious about this is an understatement and after taking advice from my solicitor have been advised if this matter is not resolved or an adequate answer provided in the next 21 days have been advised to take legal action. I am very disappointed in the way BT have handled this issue.
    As someone who always praised BT to other friends and family feel I have been let down and had money illegally taken from bank account purely because of my decision to change broadband and telephone provider.

    Welcome to this forum.
    This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
    Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
    Please delete your phone number and e-mail, as this is a public forum.
    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • HT201272 I purchased extra power from a big fish game, the money was pulled from my account but was never given the stuff I purchased, I have spent hours trying to look for a solution, what a waste, the money went to Apple, the game was called FOUND hidde

    I purchased stuff for a game I play, did not receive the stuff but money was taken from account, normally it goes through with no problem but tonight it just stopped
    Apple got the money but I did not get what I purchased

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have buyed an app through debit card my money was deducted from the account again if i open app store for downlaoding any app it is asking me to submit my new accont

    i have buyed an app through debit card my money was deducted from the account again if i open app store for downlaoding any app it is asking me to submit my new accont for accessing

    You've been hitten by Apple's recent SNAFU. I fear you are SoL until their pending investigation fiasco is over with.

  • HT5085 I ordered a TV series-I can see where the $$ was taken from our account but I can't find the series anywhere on my iTunes account??

    ordered a TV series…I can see where the $$ was taken from our account but I can't find the shows anywhere in our itunes account.

    Hello NMS1,
    It sounds like you are unable find these TV shows you purchased in a series, but you have been charged for them. I would start by checking to see if you can download them from your Purchases in the iTunes Store with this article:
    Download past purchases
    http://support.apple.com/kb/ht2519
    The steps are different if you are on an iOS device vs. a computer, so choose the appropriate section for the device you want to download them to.
    If you cannot find it in your Purchases, I would next reach out to the iTunes Store support team for additional assistance:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • Bought something from an App and never recieved them but money was taken from account. How to get money back?

    I purchased extra turns on the Emoji Pop game app but never recieved them but money was taken out of my bank account. I ended up clicking buy a couple times because it wasn't going through and having me sign in my Apple ID. It took about $10 out of my account for a $1.99 purchase but didnt get what i bought.

    https://expresslane.apple.com/

  • I purchased something on an App, the money was taken from my credit card, but the purchase from the app became an error and told me to contact iTunes support.

    After downloading the Sims app, i purchased items from it. I checked my credit card account and the purchase was made, but after checking the app, the items i payed for weren't there. A message saying "Error: contact iTunes support" popped up. I just want to know why my purchase wasn't returned with the items i payed for. And if im not going to get them, how can i get my money back.

    Contact iTunes support:
    Contact iTunes

  • HT2105 Keep getting "Purchase Failed! No money was removed from your account." How can I make in-app purchases?

    I have my credit card info entered properly but any in app purchases i try making will not go through.

    Well, if I wasn't confused, I am now.
    What do you mean "from Restrictions"? The Apps options within Parental Controls permit you to limit an App. There's no option to limit "in-apps" or no place that I can see it possible for "in-apps ... to be disabled".  So you can block a kid from playing a game, but you can't block the game from asking the kid to spend $99 on in game toys — what TradeNations does — and nothing that requires an approval from an adult before that $99 is spent.
    This is the control panel:
    The "Allow App Store Apps" control is a simple age restriction. And the Allowed Apps is just the apps you permit the kid to use.
    Please tell me there's another control panel I'm missing?

  • Cannot find audiobook I just purchased. amount was deducted from my account

    Just purchased audiobook, money was deducted from my account but, book is nowhere to be found.  Help!!!

    iTunes Match is for music only.
    If you purchased it on your phone, and the purchase went through successfully, then it should be in its Music app - when you have audiobooks in the Music app you should get an Audiobooks tab at the bottom of the app, possibly via the More button. Does that show ? Or does it show in Settings > General > Usage > Manage Store (under the 'storage' heading) > Music (when there are audiobooks on your phone there will be an 'audiobooks' section there) ?
    If you can find it then you can copy it over to your computer's iTunes library via File > Devices > Transfer Purchases menu option so that you can take a backup copy of it.

  • Money taken from my account

    Hi , can anyone please help me ...
    I was notified by Skype that that an order had been placed on my account for 100 euros on 2nd Feb , I received a follow up email stating that because of suspicious activity my account was suspended ( Which to me suggests that Skype are aware that this money was taken fraudulently ( which is the case )  I had another email from Skype to say that someone had been removed from my account management ( I assume the fraudster ) 
    After many emails and repeating myself frequently , Skype agreed a chargeback back .
    They are now saying there is no evidence of the charge on my account ?? ! Admitedly there isn't now , but there was , I had notifications regarding the order AND the chargeback when I digned in , but they have vanished ) 
    However I do have evidence that 100 euro's was taken from my paypal , by Skype on the 2nd of Feb .
    Everytime I try to get an answer , I get the same old template response ... It's driving me to distraction. All I want is for ONE person to follow the email trail and help me resolve this ... Can anyone tell me if there is anyway of getting a senior operative to look at this ? Rather than a string of different people as has been the case .
    Sorry for the rant  

    Hi, Sandie_Coleman, and welcome to the Community,
    I trust, by now, as a proactive measure, you have changed all account passwords immediately if you have not already done so.
    Please see this FAQ article as it relates to sending proof of purchase (fraudulent or not!) to Skype.  You will need to show that the fraudulent purchase was credited to your Skype account, otherwise Skype may send you to file your report with PayPal.  https://support.skype.com/en/faq/FA11016/how-do-i-send-proof-of-payment-to-skype-customer-service?
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • About an hour ago, I purchased Real Racing 2 from the Mac App Store for $12.99, but since then it has not downloaded one bit, even though I have a stable wifi connection. The money has already been taken from my account as well. What should I do?

    About an hour ago, I purchased Real Racing 2 from the Mac App Store for $12.99, but since then it has not downloaded one bit, even though I have a stable wifi connection. The money has already been taken from my account as well. What should I do?

    Just to make sure, open Mac App Store and click Purchases. Can you pause the download and restart it?

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