Monitor will not tilt

I just received an HP ProDisplay P19A Monitor and regardless of how much I try to force it, the monitor will NOT tilt. It feels like it's locked. I'm so frustrated and can't believe they ship it this way. I have tried to move it both on and off the base. HELP!

try reading this and see if it helps. 
http://h20566.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.proc...

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