Monitoração de Portas IVR

Ola Pessoal,
Meu Cliente tem uma solução de CUCM e UCCX, versões 8.6.2 e 8.0.2 respectivamente. Gostariamos de saber se o CUCMS é capaz de monitorar a utilização das Portas IVR. Abri um TAC e fui informado que somente a partir da versão 9.x do UCCX é isso é possivel, através do CUIC. Tenho acesso ao CUCMS, mas, como não tenho familiaridade com a Plataforma não consegui encontrar nada neste sentido.
Obrigado,
Wilson                  

Oi Wilson
TAC é mais correta. Não há construído em forma, padrão, apoiado por você para monitorar a atividade portuária.
No entanto, você pode fazer uma de duas coisas, que eu não recomendo, mas para o bem do argumento, são eles:
1. Use Indicadores luminosos de ocupado para monitorar o CTI do Porto DN
2. Use a terceiros integração CTI, onde você associar suas portas CTI para ele, e ele solicita o estado da linha e, em seguida, exibe os resultados em uma página web ou tela do cliente de espessura.
Eu entendo que Cuic é um grande reforço para todos nós, no entanto, eu não usei, e não pode falar com a sua capacidade de executar uma visão em tempo real dos Portos CTI.
Tenha um bom dia,
Anthony Holloway
Por favor, use as classificações de estrelas para ajudar a impulsionar um grande conteúdo para o topo das buscas.
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