Monster headphones - not able to use buttons

i bought a pair of monster headphones a few days ago and for some reason my lumia doesn't want me to be able to use the buttons on the headphones just wondering what i could do ive looked but i haven't found someone with a similar problem. they are headphones specifically made for windows phones so there is no reason for them not to work
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Not clear whether you are referring to WH-940 or WH-920 here as headset keys upon the former work differently when used as wired as opposed to wireless connection; if referring to wireless connection does it appear under "Accessories"?
There have been issues reported upon other devices after being updated to "Amber" firmware.
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Monster headphones - not able to use buttons

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