Month by month membership question

month by month membership. My work is seasonal as I work for a not for profit association. What happens to InDesign files if I stop month by month membership in the quiet Xmas period? I save these files in dropbox. Can I suspend membership for a time and 'pick up' these saved files? Many thanks

Hello,
you could have a look here: Buying guide | Adobe InDesign CC and see my screenshot:
Hans-Günter

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How do I check if my month to month membership renewal request went through?

I find the interface for renewal hard to follow. What exactly do I have to do to renew a month to month membership, and how do I know if the renewal is being processed. I'm asked to update my credit card info, it looks good and I hit ok. Does this mean I've renewed? there is nothing that tells me a request has been sent or anything.

Hi There,
For any sort of payment related issue kindly contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If the problem still persists Kindly revert with the below mentioned information.
OS version:
Browser Version:
You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Thanks,
Atul Saini

I am trying to cancel my month-to-month membership but I do not have an option to cancel?

I have attempted to use the Adobe prompts to cancel my membership but I there is no option for me to cancel my month-to-month membership. Why is there not an option to cancel my membership?

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I can't cancel my auto renew for creative cloud month to month membership

I can't cancel my auto renew for creative cloud month to month membership.
(After Click Manage plan, there is no "cancel plan" display on my screen.)
I'm from Thailand. I need help in cancelling this.
Thank you

Hi vongporn chomsubjumroen,
Kindly contact our support team to cancel the subscription via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If the problem still persists Kindly revert with the below mentioned information.
OS version:
Browser Version:
You can also try: Phone support | Orders, returns exchanges
Thanks,
Atul Saini

How to cancel Creative Cloud single-app membership for Photoshop (month-to-month)?

Hello
I've been trying to cancel my membership. I've followed the steps to do this online however when I go to manage plan, there is nothing in there about my creative cloud membership (month to month) plan that I'm paying for. Can I have some assistance in resolving this please.
Many thanks
Ben Lowes

Thanks for your reply John
With regards to trying to cancel my subscription through Adobe support, there is nothing there that helps me (believe me I've tried); I can't talk to anybody and the site just takes me round and round in circles ultimately leaving me no option but to post on the forum. I was hoping to avoid having to call someone in the US (I'm in Australia). If anyone from Adobe see's this post, can you take ownership of this problem please and try and help me, even if it's to arrange a way of we discussing this with someone.
Many thanks

Cancel my month to month membership

I would like to cancel my month to month membership. I've logged in prior to accessing this forum to make sure you could cancel it as you suggested in other posts. I've followed the directions to cancel it, but the option "cancel" does not show. Thank you very much in advance,

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Got a new iPhone that I've been using for about a month now, so the question is how can I get the pictures from my old iPhone and keep the pictures I have on the new iPhone?

Got a new iPhone that I've been using for about a month now, so the question is how can I get the pictures from my old iPhone and keep the pictures I have on the new iPhone?

Connect old iPhone to computer and save the pictures on computer.
Connect new iPhone and sync the pictures to your new iPhone.

Full Annual Membership to 12-Month Pre-Paid Membership

I'm thinking of joining the $30 Creative Cloud Full Annual Membership on the first year (since I have CS3) and switching to the 12-month Pre-Paid Membership (through Amazon) on my second year. I know that that the Full Annual Membership will be $50 per month after the first year, so I figured I can just pre-paid $600 for 12 months and not worry about it every month.
Are there any consequences if I go about this route? What steps do I need to do to make sure the transition will go smoothly? (Do I need to deactivate/uninstall all the Adobe products and contact Adobe to cancel the current annual membership? or Do I just simply input the new pre-paid product key?)

Hi there!
In your case, I'd highly recommend switching off auto-renewal once you've purchased your annual membership. You can make changes to your Creative Cloud subscription on the My Account page on Adobe.com: https://www.adobe.com/account.html Just click on "My subscriptions and services" in the far right column. Once your full annual membership commitment ends, go in and make sure your annual membership has fully expired and does not automatically renew. Then all you have to do is purchase your 12-month pre-paid from Amazon and make sure you use the same account information you used in your first subscription.
The only fee that you could encounter in this process is if you decide to cancel your annual memberships early: (taken from the Creative Cloud FAQ)
If you decide to cancel a 3- or 12-month prepaid membership purchased at a retailer or online store, you will receive a refund of 50% of the value of the time left on your membership. To cancel your membership, contact Adobe Customer Service.
To cancel a one-year membership, you can either go online to the Account page on www.creativecloud.com or contact Adobe Customer Service. If you cancel your membership before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract.
So make sure your full annual membership does not renew after your commitment date!
After your annual membership expires or is cancelled, the applications you have installed will be deactivated and you won't be able to use them. You don't need to uninstall and reinstall them - you'll just need to enter your new subscription information in the Application Manager the next time you reopen the applications.
If you have any issues with this process, or want more personalized help, you can always contact Adobe Customer Service: http://helpx.adobe.com/contact/

How can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not availa

how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not available on my screen

Keensy I have requested a member of our support team contact you directly via telephone. Once I was able to review the correct account it appears our support team has tried multiple times to contact you. I would recommend checking your SPAM filtering in case you need to receive additional messages from our support team.
I did request that you be contacted via telephone. I am sorry for all of the difficulties which you have faced.
For future viewers of this discussion when contacting our support team at Contact Customer Care it is imperative that you be logged in under the account tied to your membership/subscription. While there is cancelation options available you will have an increased chance of being offered an opportunity to contact our support team if your account entitlement can be verified. For this to be done you will need to be signed into the same account as your membership/subscription/registered software title.

I buy Creative Cloud single-app membership for Illustrator (month-to-month), but it doesn't adjust my PC(Microsoft windows XP) SO YOU HAVE TO REFUND

i buy Creative Cloud single-app membership for Illustrator (month-to-month), but it doesn't adjust my PC(Microsoft windows XP)
SO YOU HAVE TO REFUND
I alreagy finished the credit card payment.

Hi There,
Kindly contact our support team to get the subscription cancelled via: Contact Customer Care.
Thanks,
Atul Saini

Can you get lightroom on your desktop with the $9.99 a month creative cloud membership?

can you get lightroom on your desktop with the $9.99 a month creative cloud membership?

fliplip1 wrote:
hhmmm. possibility, buT why? It's there in black and white, it just takes a few more mins to read it.
I guess there are multiple ways in which people interpret the same sentence. Not everything is obvious to everyone.
If confused, people generally ask in the forums.

Cancel Membership-month by month payment

I was trying to cancel my membership, but what Adobe directed me end up going in loop and it's really pissing me off. This is really unprofessional for this company like Adobe making things too difficult for me to just simply cancel membership. Can anyone here help get my membership get cancelled? Thanks.

Dear Rajshree,
Please cancel my subscription plan.
Can you send me a confirmation that it is done ? Can you also tell me how
much it will cost ?
Regards,
Fabien Delarque
2015-02-02 23:08 GMT+01:00 Rajshree <[email protected]>:
Cancel Membership-month by month payment created by Rajshree
<https://forums.adobe.com/people/Rajshree> in Adobe Creative Cloud - View
the full discussion <https://forums.adobe.com/message/7155267#7155267>

How to cancel month to month membership in hk

how to cancel month to month membership in hk site?
Cancel your membership or subscription | Creative Cloud
we tried to follow but can't find the cancel plan button.
thanks.

Actually, I think that to cancel a month-to-month membership you don't
even need to contact Adobe.
Just sign into your account at Adobe, click on My Plans (or whatever
it's called) and Cancel it.
For a yearly plan if you're not cancelling in the last month, you do
need to contact Adobe (and there will normally be a cancellation fee).
But for month-to-month, I think there's no problem to do it yourself.
If in doubt, contact Adobe customer service with Peter's link.

Cant cancel my month on month membership...

I have been trying for 3 months to cancel my month-on-month membership of cloud photography pack as I already have it available at my workplace now. And, there seems to be no way to do it!
Below is one of the transactions of the billing. Pls help to stop auto-renewal of the plan when one yr subscription finishes pls
Membership Information
Current Product: Photoshop Photography Program
Transaction ID: 13611216100
Transaction Date: 04/06/2014
Next Payment Date: 04/07/2014
Billing Address
Priya Jain
[email protected]

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Cancel a month-to-month membership

Hi,
I got a month-to-month cc membership 2 months ago. I have been charged $32.65 every month.
I'm trying to download InDesign and it hasn't appeared on my apps yet, it's permanently loading.
I want to cancel my membership and get a refund since I haven't gotten the chance to use it.

Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Month by month membership question

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