Monthly broadband usage -- BT knows, how do I find...

ok, so I've been forced back to BT's website again. It took 30 seconds for my blood to boil -- why is it such a poor site? The core issue I have is that I always want to communicate with BT via email, NOT via phone. That way I'm on equal terms and I can ponder the response. But finding somewhere to email is extremely difficult -- I always have to complain, when I just want to ask a question.
Anyway...
I want to know what my broadband usage is. I used to be able to log on and see. But some muppet has decided that I can no longer do this:
"Why can't I check my broadband usage any more?
We don't want our customers wasting time monitoring usage when there's no need to. Having unlimited broadband means you don't need to worry about your internet usage: you won't pay any usage charges no matter how much you use."
Well I DO want to know what my usage is. I am seriously thinking of moving away from BT. If I know what I am using I know what sort of package I can purchase from a competitor. I also don't want to 'renew' a contract so I'm stuck with BT for another 12 months. As long as BT are in the background they are ok. I've had no problem with the service, but they seem to be getting dearer and dearer. (Line rental saver went up by 13.5% -- Inflation was less that 2% so why the huge hike?)
Their scheming, conniving business team who are looking at ways to stop me moving away while still screwing me are finally forcing me to do something.
So can someone please tell me where I can now find my monthly usage? The above response from BT is NOT GOOD ENOUGH.
Now to find a cold shower and calm myself down again...
grrrrr
Solved!
Go to Solution.

here is the link https://community.bt.com/t5/Bills-Packages/Unable-to-see-broadband-usage-if-on-unlimited/td-p/136871...
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Your broadband usage is the data that you upload and download from the internet. This includes activities such as internet browsing, watching a video online, online gaming, and downloading.
We have a usage policy that covers monthly usage allowances and manages the use of specific applications on the BT network, and is measured on each calendar month (from the first of the month to the end of the month).
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What are BT's Monthly Usage Allowances?
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Allowances for broadband products introduced from 1 February 2013:
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•The amount of time you're on the internet;
•The kind of things you're doing.
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*these sizes are approximate and can vary.
Our broadband options have different amounts of monthly usage allowance designed to suit different types of broadband users. Read more about monthly usage allowances and our broadband options.
I’ve been charged broadband usage charges, how can I keep an eye on my usage?
Your service won’t be affected if you go your monthly usage allowance, but you will be notified via email if you reach 80% (if you’re on a 40GB limit product) or 70% (if you’re on a 10GB limit product) of your usage allowance each month, and a further email if you exceed your allowance in a particular month.
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If you exceed your usage allowance, you'll be charged for additional usage in units of five gigabytes (GB), at £5.30 per 5GB.
To help you keep track of your usage we provide a usage monitor which shows how much of your allowance you have used and how much is remaining, each day. You can access the usage monitor through your online account by clicking the 'View my broadband usage' link in the broadband services section. If you haven't set up an online account then you can register at www.bt.com/mybt.
Click here for help on how to use the broadband usage monitor.
If you're finding your monthly usage allowance inadequate and are regularly paying charges for additional usage, you can upgrade to a product with a higher usage allowance. Upgrade your broadband here.
I need further help
Why not post your question in the Other Broadband Queries board for further advice about your usage.
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Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Park_Ranger wrote:
... but they charge £5 for just 1gb ! (A £1 a gig I could accept).
It should be £5 for 5GB, but unfortunately it's charged in 5GB chunks (so it is effectively £1 a gig)...
From the Broadband usage policy:
http://bt.custhelp.com/app/answers/detail/a_id/10495/~/broadband-usage-policy
"If you exceed your usage allowance, you'll be charged for additional usage in units of five gigabytes (GB), at £5 per 5GB. Charges will apply from the second month you exceed your allowance and will be shown on your BT bill."

Broadband usage surge

My average monthly broadband usage is 6MB. In the the last 24 hours I have apparently used 2MB. No iplayer, no films, no skype, no downloading - just an hour or two on on the web checking emails etc. How can I get an explanation? Many thanks for any advice.

There have been many threads about sudden increased usage for no apparent reason - BT tell you to change the wireless password as standard.
I myself had this problem recently https://community.bt.com/t5/Bills-Packages/High-Broadband-usage/td-p/1284701
You will need to keep a daily record of usage per the monitor and what the hub shows as well.
Ring 0800 111 4567 to say you dispute the usage and hopefully they will say that they will monitor it for a few days - whether they actually do is another matter.
If your upload has jumped then this is indicative of a virus/malware running which would have to be removed from your system.

Broadband usage suddenly rocketed - can anyone hel...

Hi All
We are on Infinity1 so have 40GB/month broadband usage. We typically use 15GB per month. The main use is internet surfing, EMail etc. We have 2 iPhones and 1 iPad.
Just after Christmas, we got a second iPad and a smart TV. We watched a single HD film on the TV through Amazon Prime (Red2 - think it's a couple of hours long). I was off work for a week and did a lot of surfing, but we haven't downloaded any other TV and have spent less than 1 hour streaming YouTube.
We have now exceeded our 40GB limit and are incurring penalty charges.
I'm pretty annoyed as the second warning EMail ("you have reached 38GB") was received last night, and looking at the usage monitor online, we had already clocked up 41.69GB and that was a 24hours out of date anyway.
I don't see why we've used so much bandwidth. We streamed a single HD movie (say this was 5GB) and maybe we are surfing for 30 mins per iPad in the morning, and 2 hours per iPad in the evening, with the phones downloading EMails etc through the day when we're home. I did also have some windows updates download and install yesterday, but the damage had already been done so it won't be due to that.
Our contract is up for renewal in April so I don't want to switch to unlimited broadband right now as it will lock us in for another 12 months. Where is our high usage coming from? It doesn't make sense that we're on track to use 3x what we normally use and the only difference is a single streamed movie and one more iPad which is used for a small amount of surfing.
Can anyone help please? Normal settings apply to the router and I'm happy the security is ok (ie the neighbours haven't hacked into our wifi!)
Many thanks.

You can upgrade to unlimited at any time, you do not have to wait untill the end of your contract.. If you have gone over your allowance, and upgrade before the end of the month, any excess usage charges are waived.
http://bt.custhelp.com/app/answers/detail/a_id/36401/~/how-can-i-upgrade-my-bt-broadband%3F
If you were on a discounted package, you may find that the amount of discount will be subtracted from the upgraded package.
You can also try Customer Options on 0800 800 030
They are very helpful when it comes to upgrades, and will usually give you the best deal.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband Usage and Alert Emails

I am losing the will to live, just noticed that my Direct Debit for BT has come out of my bank account and is twice the normal amount. Logged in to view bill on line and although have a 40gb monthly broadband usage have been charged for going over by 41gb! average monthly usage is 18gb! Haven't done anything different, don't understand why this is so high. Apparently email alerts have been sent to my bt email address hat I have never used and an old work email address for a job that I left over a year ago. Can't find anywhere that shows how and when my 71gb of usage has been derived at or anywhere to change my email alert address. What is even more interesting is that my bt account alert email address is current but no emails have ever been sent regarding broadband! Not happy.

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
This link on my personal website may help.
Why is my broadband usage so high?
If you login to MyBT, you should be able to change the e-mail address on your profile.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband usage and wireless use

Hi I want to ask about my broadband connection. I am going over my limit for broadband usage and wondered how I can check nobody else is using my connection wirelessly. I went into network connection center on my computer and it shows my computer conneted to bt hub and it shows a connection with the name of user. Can somebody help with this. Thanks in advance.

Hi unless someone knows your hubs wireless encryption code then no one can connect to your hub and use your allowance
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