Monthly charge for High speed internet vacation period (suspension)

I talked to two agents regarding with temporarily suspending my high speed internet service, and I just found out I was getting charged monthly $10 during the suspension periold, which the two agents never mentioned.
Why did I get the wrong information from the 2 agents even though I made sure with them couple of times I will not be charged during the suspension on the phone. Now I am disconnecting verizon internet service. And I will disconnect my verizon phone service with my wife next year when the contact is over.
One more thing, I can not file complaint anywhere about this issue in the verizon website, which I found out they made it impossible in their website. Other verizon users mentioned it in the forum. There is no such thing about filing complaint in their company. Good luck.
Good bye verizon kingdom.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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I am paying a large amount of money to Comcast for high speed internet

I am paying a large amount of money to Comcast for high speed internet and it is terribly slow. I have been trying to get to my email for more than an hour and all I get is that spinning blue circle. Please refund my money.

I to have been having the same problem for months and I get ABSOLUTELY no where when I contact customer service. I have tried the reboot and everything else. I am really considering switching carriers at this point. I have even pulled out the old blue ethernet cord to try and accomplish SOMETHING. This is ridiculous. I to pay a high cost for this service and NEVER seem to get it bit YET, Comcast wants their payment monthly!!!cpakker wrote:
I am paying a large amount of money to Comcast for high speed internet and it is terribly slow. I have been trying to get to my email for more than an hour and all I get is that spinning blue circle. Please refund my money.

Still Waiting for HIgh Speed Internet

I see advertisements for Xfinity's high speed internet and have never seen it. I have been with comcast for a long time. My WIFI crashes in and oot on a regular basis. The internet locks up and I have to restart my computer. I have attahced a video. This happens often. I was trying to watch netflix when this happened. It never did come back. I gave up and turned off my computer. I am beyond frustrated. I pay for high speed - I want high speed. Unhappy,Jodie

Please start by reviewing the troubeshooting tips at this sticky
http://forums.xfinity.com/t5/Basic-Internet-Connectivity-And/Connection-Troubleshooting-Tips/m-p/1253575#U1253575
Post the downstream power levels, downstream SNR and upstream power levels on all channels.
If you don't want to do a self diagnosis, then you should call Comcast support for troubleshooting, 1-800-266-2278.
It could be your computer causing many of your issues.

Options for high speed internet connection. . .anyone tried Directv?

Just relocated to a black hole of communications. . . Sprint telephone provider does not provide high speed service in my area. Town about 10 miles away has wireless access but not good for me. . . have new intel 20" Imac and now using apple external modem. . .good connection with aol but slow and would like to do better. I have Directv which is persistently touting their internet service. Anyone have experience with that? What are my other options, if any?

I have had DirecWay (soon to be HughesNet) for a year. I have the Pro account ($69/mo) with 1000/200 kb/s D/U and a 350MB download bucket which refills at 56 kb/s. That is about 350 MB per 16 hour period. It has been reliable. Heavy snow will stop like with DirecTV, but with dish low enough to sweep the snow off corrects this. Speeds vary, but is always better than dial-up. We had 18.8 kb/s on a very good day with dial-up.
However! The latency is high, 700-900ms. This delay is annoying, it takes a few seconds before your page come up. "Twitch" games don't play well. Other than that it is great.
I kept waiting for DSL or anything but it never came. My only regret is that I should have gotten it sooner.
For a Direcway discussion board go to http://www.broadbandreports.com/forum/sat
Remember that most who post there have problems and are looking for answers.

Network not showing up for my newly installed high-speed internet

I recently signed up for high-speed internet, the tech came and did the installation and my router is working but the wireless network won't show up on my mac. Does anyone have advice?

ainekrg wrote:
the wifi could be disable on the modem, meaning that you will need to acess the 192.128.1.1 and enable it, knowing the exact model number will help more though...
Typo, meant 192.168.1.1
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Upgrading to high speed internet enhanced with budget local phone service?

Searched for this issue but can't locate anything on here. I have gotten conflicting information on this by phone and online chat. When I click on "Order Now" for High Speed Internet Enhanced (29.99) it takes me to the bundle page where it wants me to add TV service and upgrade my phone. All I want to do is upgrade to enhanced from the regular High Speed (19.99).
I don't know which dept I was connected to 1st on the phone, but her system wasn't allowing her to order it for me. She referred me to E center who wasn't sure and asked the online chat people sitting near him who said I have to upgrade my phone as well to get enhanced?
Is this true? I need to have a regional calling plan to upgrade to High Speed Internet Enhanced? Instead of paying an extra 10 bucks a month, it jumps to an extra 25 to 30 per month.
Does anyone else have budget phone service with High Speed Enhanced?

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
    news.giganews.com
    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Neighbors Have High Speed Internet but Systems Says Not Available

Hello,
I have been trying for the past week to get High Speed Internet with Verizon. Two times I received an email saying… Although your line qualified for High Speed Internet service during the initial phases of the order process, unfortunately, we are unable to provide you with Internet access on your line ending in 0602 .
I live in a small subdivision on the outskirts of Colonial Beach, Virginia with approximately 500 homes.
I have two neighbors, one on each side of me i one would be the closest to the substation) and another neighbor about one block past my house.  The second neighbor drives past my house every day to get to their house.
I spoke with a local Verizon employee who told me the computer was turning down the High Speed Internet because of distance and that I needed to have someone at the local office, over-ride the automatic turn down so that it would be installed. After the second computer automated turn down, I spoke with Eric – he said to give the next tech this information – Acct Number XXXXXX Order Number XXXXX at the DSL Technical support so we could get this resolved. The DSL Technical support guy was NOT interested in obtaining the account number or Order number Eric gave and said either the Router was filled or I was too far from the Loop. I explained the neighbors and it still didnot seem to matter. He was foreign and we did seem to have a significant language barrier. He then transferred me back to Sales.
Over and over I requested to speak with the actual Local Office in Warsaw, VA so I could be given a reasonable explanation.   I spoke with a woman who said the two neighbors were closer to the loop than me. When I asked how this was possible if I am in the center of the two she said maybe it was because of a curve in the road? She also said she was the local office but was not able to tell me where that office was located so obviously it was not the actual "local" office.
How can I get someone to physically come out and determine why I cannot get High Speed Internet?  Who can I contact to make a formal complaint.
Thank you for any input.

Here, maybe, is a FAQ that explains why
http://www.dslreports.com/faq/1214
All DSLR (.dslreports.com) FAQs » Verizon Online DSL FAQ » 3. General » Verizon says no DSL, but neighbor yes?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

I just set up an Optus Cisco DPQ3925 wireless router to access higher speed internet I signed up for. I have a 4th gen airport extreme I want to put in another room and use as a wifi extender the wifi but I get an error message each time I try. Help?

Hello all.
I have just set up a new cisco DPQ3925 wireless router that Optus sent me to be able to access the higher speed internet I have signed up for.
I have a 4th gen apple extreme that I want to use to extend the wifi but when I try to update the settings via the airport utility I get a message that says it cannot do so, and to check it is in range and the wifi is set up correctly. I'm not experienced with these things but I can't think what I have done wrong.
Is anybody able to help me please.

You cannot use the AE to extend wireless from a non apple router such as your cisco modem router.. they are not compatible..
You need to tie to the two devices together either with ethernet or something like EOP adapters.. They are about $120 and you can price match in officeworks.

I do not have a high speed internet connection. How can I get Mountain Lion on a disk for install?

I do not have a high speed internet connection. How can I get Mountain Lion on a disk for install on my 24" Imac?

As long as you use your Apple ID to purchase it, I don't see why they wouldn't let you download the installer on one of their Macs and put it on a pocket drive.
Or, a friend with a high speed connection?
I agree with you about the delivery method, just trying to help you get what you want.

HT3152 I have triple play cable service. Phone service is internet based. i pay monthly charge for cable provider modem. I also want to use modem for my Apple ipad2. Can I replace with another modem that will support internet based phone as well as ipad2?

I have cable triple play service. Phone service ios internet based and depends on cable provider modem. I pay monthly charge for modem. I also want to use modem for ipad2. Is there any modem that can support both internet based phone as well as ipad2?

If I understand you correctly, I have the same configuration. My modem supports Internet and phone service and my television service bypasses the modem. It does not do any routing. It has a single Ethernet port and I plugged in an external router with a WiFi radio - Apple Airport Express. Works like a champ.
Configuration of the Express was difficult. I had to plug it in to AC power and to the modem. Then, I opened up Airport Utility and had to click "yes" for each recommendation. Then I had to really think hard to come up with a WiFi password. Took me a horrendous thirty seconds from start to finish!

HT201272 used 2 days for download 1 magazine, it has been bad service from AIS ebook app and Matichon app.(download on high speed internet)

used 2 days for download 1 magazine, it has been bad service from AIS ebook app and Matichon app.(download on high speed internet)

iOS 6 came out a couple of days ago, so Apple's servers have probably been busy as a result of people downloading it

No High Speed Internet AT ALL from ANY CARRIER

In the area of Old Church in Hanover county I live in we do not have high speed internet from any carrier.    I telecommute and must use VPN to establish a secure connection to my company's network, so Satellite is not an option. The Mobile Broadband signal is so weak I've had to purchase a amplifier and antenna to boost the signal to make it bearable.   There is a switch station just a mile down the road - why can't the equipment be put in there so we can get DSL?

I do have wireless mobile broadband, but the signal is very weak so high speed it ain't. For whatever reason the county (or someone) to date has not allowed towers in my area so what I'm getting is coming from over 7 miles away.   It's tolerable with a Wilson antenna and amplifier, and there's still a things we can't do, but at least I don't drop my VPN connection multiple times a day. I have to use VPN because I work from home - otherwise I would have probably gone with a Satellite ISP.     I did check into the T-1 and the cheapest price is still about 400 bucks.   If it's split 3 ways its still 133 a month and I'm not sure I want to go that way.
It would be great is they put the equipment in the switch, and maybe I can get some of the neighbors to together to start campaigning for it.

High Speed Internet? That's False

High speed internet? That's false. I ordered this "bundle" thinking both I and my family would enjoy high quality internet connection and a good phone service. One that I can count on? That's yet another false statement. I must admit, the phone service is great; however, the internet is simply a joke. One cannot connect to anything. This is not something that has happened once or twice, this is daily. One simply tries to connect to simple things such as Google, and it won't work. For example: my son tries to play games, whenever he tries to, it won't connect. This is not what I'm paying for. This hasn't been happening for a day, a month, this has been happening for years. Since the day I got this. Don't bombard me with answers as if this is a problem on my side. If no one is willing to help, and solve this, I will be switching to Charter rather quickly.

Hi Dr. Alejandsur,
I could not agree with you more. Unfortunately, I don't have any advice for fixing the problem. But, then, neither does Verizon. I know a few people who have Charter and are happy with it. Maybe I should check into it too.

How can I stop spam from someone called AT&T High Speed Internet? I do not know what the email address is.

I am receiving 100's of spam emails. They are all advertising different types of products but they all say they are from AT&T High Speed Internet. I have used the junk filter on them but it does not pick them up as junk. I have to do it manually each time. I have contacted my UVerse provider and they cannot assist because it is getting through Yahoo to Thunderbird. They say that it is a problem that I will have to have assistance from Thunderbird to resolve so that I can have this listed as junk and will not have to do this manually. I am at my wit's end. Please, please help me!

Yahoo has its own junk mail filter (Spamguard), which you should confirm is enabled:
* [https://help.yahoo.com/kb/mail/stop-spam-yahoo-mail-sln3227.html Mail Help | - SLN3227 - Stop spam in Yahoo Mail]
The significance of this is that marking messages as junk in Thunderbird probably isn't integrated with Yahoo's system, so Yahoo may not be getting trained to block them. You might need to go into Yahoo from time to time and mark accumulated junk as spam.
Separately, there are solutions for filtering spam on your computer as the mail is downloaded from Yahoo. Thunderbird has a built-in filter, as described here: [[Thunderbird and Junk / Spam Messages]]. However, if that isn't as effective you would like, there are third party products as well.

How can I set up a home wireless network with Comcast high speed internet?

I just signed up for Comcast High Speed Internet. I was able to get my Power Mac onto the internet. However, I connected my Airport Extreme and am unable to get it to recognize that I have an internet connection. I want to set up a wireless network in my apartment. Comcast tech support said that I only have one IP address.
Any suggestions as to how I can get my wireless network up and going? Thanks!

Should I change set up so that cable goes from the cable modem directly to Airport Extreme and then use the ports on the Extreme to run Ethernet Cable to Power Mac and other devices?
Yes
As an aside, would this setup allow me to hook my iBook up to Airport via Ethernet cable and let it get into Internet that way?
Yes

Monthly charge for High speed internet vacation period (suspensio​n)

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Monthly charge for High speed internet vacation period (suspension)