Monthly Photoshop CC & Lightroom - no serial number

Purchased the montly subscription for this offer. Downloaded Photoshop & Lightroom no problem. Installed photoshop but can't install Lightroom. Installation program requires a serial number & I cannot find anywhere in my Adobe account where that serial number would be. Doesn't appear to be integrated into the Creative Cloud.
Not at all happy with this at all.

Hi geepee,
Welcome to Adobe Forum,
Do you have beta(trial version) installed for light room? If yes, then uninstall it completely by checking the preference boxes too.
Now restart the computer & download & install from the CC desktop App. It should work.
In case it does not work, contact Adobe support at http://adobe.ly/yxj0t6.
Regards,
Rajshree

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So i bought the 9.99 a month photoshop (with lightroom) and then installed CC when i went to the app tab both PS and LR said "try" instead of install is that how setup usually goes? or well it ask me later for serial numbers?

so i bought the 9.99 a month photoshop (with lightroom) and then installed CC when i went to the app tab both PS and LR said "try" instead of install is that how setup usually goes? or well it ask me later for serial numbers?

Oscarf16161909 for information on how to resolve the connection error preventing the active membership from authorizing please see Sign in, activation, or connection errors | CS5.5 and later. If you have any questions regarding the steps listed in the document you are welcome to update this discussion.

I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can u

I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can use the product I purchased?

Hi Rosera,
This is bad and I am sorry to hear that you are running into these issues.
Let me connect with you, so right now, the current state is that you have installed copy of PSE 8 in trial on your windows 7 machine, and when you are trying to enter the serial number from your PSE 8 Box, it is saying the serial number to be invalid?
It might sound pretty obvious, but please make sure that you are entering the serial number correctly and of PSE 8(in case you bought a PEPE box)?
Have you tried the steps mentioned below by Barbara?
If possible, you can send me the serial number through PRIVATE MESSAGE and I can check it on my end that whether the serial number is indeed invalid or that the issue is with your machine?
Regards,
Ankush

I recently got a new laptop and my photoshop elements needs my serial number...i cannot locate on my box, disk sleeve and there isn't an insert??

I recently got a new laptop and my photoshop elements needs my serial number...i cannot locate on my box, disk sleeve and there isn't an insert??

Check your Adobe account online. If you registered the software when you first installed it then the serial number might be available there.

I lost my photoshop elements 7.0 serial number and i had not had it registered so i can't get it back. My old desktop broke and i would like to install photo shop on my new laptop. How can i get it back?

I lost my photoshop elements 7.0 serial number and i had not had it registered so i can't get it back. My old desktop broke and i would like to install photo shop on my new laptop. How can i get it back?

I would first go to your Adobe Account and make sure that all info in it was correct and then match up all S/N's with your records. If you find any problems, then make corrections.
If all matches, but does not work, contact Adobe and see if they still sell replacement DVD's for CS2. Adobe usually does, for a small price. Still, you will need your correct S/N, so you will probably be back on the phone to Adobe. When I once used them for a S/N problem, they were quick and did a perfect job.
Good luck,
Hunt

I haven't got any order confirmation e-mail from Adobe and cannot install Photoshop due to no serial number information.

Please give me order confirmation e-mail so that I can install Photosho.
After download installation file, I am stacking due to no serial No information.

お世話になります。オーダー確認のメールが届かずフォトショップをダウンロードで購入したのですがシリアル番号の情報がないため入力出来ずインストールできません。
iPadから送信
2015/01/27 16:58、Chikuromochi <[email protected]> のメッセージ:
I haven't got any order confirmation e-mail from Adobe and cannot install Photoshop due to no serial number information.
created by Chikuromochi in ダウンロード、インストール、セットアップ (Japan) - View the full discussion
OW72247756さん
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I just purchased Photoshop 11. The serial number is not valid to get me out of the trial.

I just purchased Photoshop 11. The serial number is not valid to get me out of the trial.

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Lightroom 5 Serial Number Woes

Have Lightroom 5 serial number, proof of payment, installation CD, etc Adobe registration doesn't accept it; hired computer expert who advises get new serial number - unable to contact Adobe by phone to get one - have had product for 8 days and still unable to use it - service please - has anyone got an Adobe service phone number that works or has encountered the same problem and got it resolved?

Live Adobe telephone help solved my problem: one digit of my validation
code was wrong. Upside: Lightroom working like a charm. Downsides: had to
wait 3 hours to finally talk to real person at client service centre in
Asia (but person was helpful and quite articulate), and had to accept that
Adobe insisted that it was human (my) rather than machine error (code flaw
that led to incorrect digit being generated). Not worth candle to try to
persuade them to fix coding flaw but I did point out that others might have
same problem. Good luck.

I can't find Lightroom 5 serial number after $9.99/month purchase

Hello,
I just followed the "Purchase for $9.99/ mo plus local taxes" from the special photoshop cc/LR5 page (https://creative.adobe.com/plans/offer/photoshop+lightroom?promoid=KIPKZ)
I received a confirmation email saying the purchase was successful and I was able to update Photoshop, but I don't see a serial number for LR5 anywhere and my order does not reflect that I purchased LR5.
Please assist.

https://helpx.adobe.com/x-productkb/global/find-serial-number.html
May I suggest that you develop a method of storing your ALL of your serial numbers (and other important data) so that you can find them when you need them? After all, you paid money for this.
By the way, if you downloaded the Creative Cloud version of Lightroom, that's the wrong version and could cause this problem. You want the standalone version of Lightroom: http://www.adobe.com/downloads/updates.html

Photoshop CC asking for serial number

Hi,
I purchased Photoshop CC earlier this evening. However when launching the software I get up a window that says: "Sign in required. Please sign in with your Adobe ID."
I press the Sign in-button. That leads me to the next window where I get the choice between "License this software" or "Start trial". The title of the window is Adobe Photoshop CC Trial.
I don't have a serial number, and I don't see why I should have a trial version of Photoshop CC. I have also downloaded Bridge and Lightroom 5 (a part of the deal), they both run without problems.
Hope you can help me!
Thanks,
Benjamin

Hi! I received help from the Adobe-technicians on the chat line yesterday. Seems I had to delete some information in a host file on my Mac. Anyway, things working as they should now!

Photoshop CC asking for serial number which I do not have. [was: SOS Help please!!!]

SOS
Help please,
I bought an annual subscription to Photoshop,month, worked fine ,now took the payment for the second month,but to enter the program I can't - the program asks for a serial number which I nikogda not received and personally ID just anywhere is not specified serial number ,how to be tell me?????

Try Creative Cloud applications ask for serial number

How to install adobe photoshop elements 8 using serial number

I have adobe photoshop elements 8 for my Mac OSX 10.6. I lost the disc but I know the serial number. How do I reinstall on my computer?

Download from Direct Download Links for Lightroom 3 and Photoshop Elements 8 | ProDesignTools
Follow the Very Important Instructions on that page first BEFORE you click the download link.
Install then enter your serial number.

Photoshop CC asks for serial number

Hi all,
Photoshop Creative Cloud, which I just subscribed to, is asking for a serial number. Adobe tech support told me to sign out, check connectivity issues, etc, and its not working.
I think this is probably connected to an attempt someone made once to install Photoshop on my computer.
I cannot access this site: https://lm.licenses.adobe.com/
Does anyone know how I can undo whatever this person did to my computer? It seems to have blocked communication between Photoshop and the Adobe servers. I have no idea what they did. Also, FYI, I can connect just fine with Lightroom.
Thanks,
Tim

Thanks for the link - I tried fixing the hosts file, but I can't see if its working.
This part:
Start an Internet browser, such as Firefox or Internet Explorer, and go tohttps://lm.licenses.adobe.com.
If you see a test successful message (see screenshots below), then you have access to the activation servers. Try activating or starting your software.
I still can't access that site, even after resetting my hosts file. Could anything else be interfering with my ability to access that site?
Thanks
Tim

Lightroom 6 serial number does not work.

After buying the upgrade from Lightroom 5 to 6 and after installing I am asked for the serial number. When using the serial number received from the e-mail confirmation I receive the message that it cannot be validated?

I'm having the same issue. When I enter the serial number I get an error that says that it cannot be validated.
The solution posted is also confusing.. I originally bought Lightroom stand alone.. I don't think I have a Creative Cloud membership plan, at least I know for sure I don't pay on a monthly basis and the account page is not very clear at telling me if I do have a free one or I can try a free one...
Very annoying.. I bought the product 5 days ago and I can't use it..

Problems with Lightroom 5 serial number

Desperation setting in. Have been round and round this site, followed all the helpful advice but still receive message that my serial number is invalid. However I bought and paid for the software yesterday and received confirmation emails and serial number and I have a version of Lightroom 5 downloaded and working on my laptop. So why is it a trial only when Adobe has taken my money?
And there was me thinking it was quite a straightforward process - perhaps I should stick to Photoshop CS5.!!!!

Hi Derrick2014.
The order for Adobe Lightroom 5 has been completed and the serial number should be in your account.
See - http://helpx.adobe.com/x-productkb/global/find-serial-number.html#adobeproductdownload
You may also contact support at http://adobe.ly/yxj0t6
^Ani

Monthly Photoshop CC & Lightroom - no serial number

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