Monthly Skype credit subscription delayed

Hi everyone,
My monthly skype credit subscription has been delayed by two days. Does anyone have any idea on how to resolve this?
monoski_10

I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
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Skype credit/subscription

Hi
I wrongly bought skype credit and then subscribed the plan but my account doesn't show the subscription minutes and the money is being deducted from skype credit.I am first time user and don't understand how to view my minutes left.

Hey,
You have purchased your subscription on the 6th of November, so the minutes are reset on the 6th of each month (at around 16:00 GMT time).
If you purchase a subscrition with the exact same amount of minutes, then this simply extends your subscription for another month, the minutes will still reset on the date you purchased the first subscription on.
If you want to have more minutes available per month, then you need to purchase a subscription with a different amount of minutes, 60 or 120, or purchase an unlimited subscription instead.

My Skype Credit & subscription

Dear Friends,
I dont know am writing in right section or not but actually am facing a problem in skype service. My skype user name is "[Removed for privacy]" I just subscribe in Skype phone call packege to Pakistan on 7th March but I did not get 60 minutes even Skype deduct my money from my card. I even received an email for order confirmation.
There was credit in my account & I thought that may be first skype will finish my available balance and then 60 minutes will start BUT nothing happen Please let me know what to do?
Thanks
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Hello,
You have been flagged for posting a link to a third party website irrelevant to Skype. This is prohibited and the link has been removed. Please do not repeat.
For your query please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Credit used before monthly subscription

Hi. I have Skype credit (Australian $) which I bought for ringing various countries.
However, I also have a monthly subscription for calls from New Zealand to Sweden. Whenever I call Sweden, Skype deducts from my Skype credit rather than from my monthly 120 minutes allowance provided by my monthly subscripition.
How do I get Skype to use my free minutes (from my monthly subscription) FIRST?

Hi, greumb, and welcome to the Community,
Please check that your subscription covers calls to the Swedish number you are trying to reach - some subscriptions cover calls to land lines (also known as fixed lines), for example, and not mobile numbers. If it does, please contact Skype customer service to report this issue.
Regards,
Elaine
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Need Skype Credit when I have a Subscription?

I just decided to try the world subscription for a month, as it's a free trial. When I logged in to Skype on my Windows 7 pc, I was only able to connect to the landline I was calling for a minute or two and then it cut me off, saying that I need to purchase Skype credit to continue. I had already gotten the confirmation that my subscription was active, and it works just fine on my tablet. I'm not sure what to do. Help please?

as far as i understand u...u can use ur subscription from ur tablet but not from ur pc
if i am correct, my question is...do u use the same internet provider on both devices?
if not, please check if the provider doesnt block voip calls

Use of subscription when skype credit already ther...

Hi, a quick one.
I already had a skype credit of around $25 when I subcribed for a monthly subscription plan for calls on mobile phone from skype installed on PC. I want to know whether my skype credit will be exhausted for the calls or the minutes from subscription?
Thanks

Hi,
Package will be used first. When you run out of minutes then cost will be covered by Skype Credit.
Please also keep in mind that payment for subscription is taken 3 days before subscription ends.
It means that if you run out of minutes after new order was delivered (basically within these 3 days), then your call will be also paid from Skype Credit.
I hope it is clear
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Subscription, automatic recharge, Skype Credit, mo...

I have found some answers on these questions, but they were separate. I have a question which includes them all. I have subscribed with 2 accounts to call landlines in Brazil (60minutes per month). Because I have paid for full year, I got 15 minutes bonus per month. I was hoping that after I have used my minutes, I would get some kind of notification. When I logged into my account I have noticed that I have spent 83 min but not to worry because I will get some Skype credit (under fair usage... etc). I was little bit confused with automatic recharge option and Skype credit option.
My questions are:
1. How can I set up my subscription to have ONLY minutes I have subscribed to (60+15) so that I don't have to worry about additional charges on my credit card?
2. Is my monthly cycle from the date I paid or it starts 1st of every month?
Thank you!

Hi,
Subscriptions and auto-recharge are different things. Auto-recharge tops up your Skype Credit balance, subscriptions are prepaid packages that renew monthly, quarterly or annually.
Based on your call history, you might be interested in the following subscriptions:
http://www.skype.com/intl/en/prices/pay-monthly/#SA
For comparison the rates when calling with Skype Credit:
http://www.skype.com/intl/en/prices/payg-rates/#cc=SA

Can't pay for my subscription from Skype credit?

Hi everyone,
I bought a subscription last month and paid with my debit card. I want to renew it now, but I do not want to use the card. I would like to pay from my skype credit. I tried to do this, but the system does not give me this option as a method of payment. Why is this so?
Thank you in advance!

mojeime wrote:
I tried to do this, but the system does not give me this option as a method of payment. Why is this so?
Hello
Payment for Subscriptions using credit isn't available to all users. If the option isn't presented it means that it's not available to you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Simultaneous subscription and Skype credit

I use Skype extensively for business calls within the U.S. and also internationally during frequent trips abroad. I don't use international calling consistently enough to justify an international subscription but an unlimited subscription for U.S. calls would make sense. Can I have an unlimited U.S. subscription that automatically revert to using Skype credit when I try to call home from overseas?

nyuspa wrote:
Dear Skype employees,
I joined the Skype Community because that was the only way to contact you. on August 26th I subscribe for Russia 120 min And on September 26th I renewed the subscription For $5.49. After that I cancelled my Russia 120 min subscriptAfter I did not make any called after I renewed it. On my account says that I can continue to make calls until it expires on October 29th, 2013. However, when I am trying to make a call the system does not allow it to me, says that I don't have enough Skype Credit to call thi number.
I expect Skype either return money I paid for a subscription or restore Russia 120 min for mother month that I paiD and didn't use.
You can contact me through my email: [edited for privacy]
I think you may need to contact customer service regarding your concern. Just click the link below to see the instructions on how you can get in touch with the Support team ;
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
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Subscription for Skype Credit not showing

Hello,
I subscribed to skype credit before and then after one of the patches awhile back it shows me that I have no subscription but when I go to skype options it says I have auto recharge enabled. However, it doesn't recharge automatically when it falls under the credit threshold it set up; I have to do it manually. I've tried disabling then re-enabling auto recharge but it still shows "No subscription" on my skype window. Also, my CC is up to date and works when I manually recharge it
Any advice on this?

Hi,
Subscriptions and auto-recharge are different things. Auto-recharge tops up your Skype Credit balance, subscriptions are prepaid packages that renew monthly, quarterly or annually.
Based on your call history, you might be interested in the following subscriptions:
http://www.skype.com/intl/en/prices/pay-monthly/#SA
For comparison the rates when calling with Skype Credit:
http://www.skype.com/intl/en/prices/payg-rates/#cc=SA

Additional $5 Skype Credit when Buying a Subscript...

You may notice that recently, when you order a subscription, say Unlimited US and Canada, there is an automatic add-up of Skype Credit worth $5.
Why is this so?
Actually, I do not really know [aside from the thought that it could be a strategy to get more funds from users to compensate the abused/ misused freebies and discounted products of Skype]. However, if you will try to make a legitimate justification, it could be that Skype's intention is this:
If ever you want to call someone that is not in the country covered by your subscription, you can do so by using the credit. You may also send any mobile an SMS, connect to Skype WiFi, forward your calls to your phone, and buy other Skype products. To read more about what you can do with Skype Credit, better check out this link.
Before, users have the option to uncheck this additional credit, which was then a ONE TIME add-up. So, when the payment recurs, only the subscription's fee renews. But this time, I am not sure yet if it's also one time. I will surely edit this note once I get to be sure.
For now, it's up to you guys if you'll treat the add-up as a blessing or a curse. For me, there is always an alternative! Just like the free Unlimited World for one month. ^_^
What d'ya think?
Solved!
Go to Solution.

Here's the update we've been waiting for! Disclaimer: This is not official since this is just my experiment on Feb 11, 2014.
To start off, what you'll see are initiated purchases using my two accounts. One is my Linked MS account and another is a legacy.
Let's start with my Linked MS Account. Press "Ctrl" and "+" to zoom in. To zoom in some more, press "+" more than once.
As you can see, I have an option to uncheck the additional Skype Credit when I used my Linked MSA. Let's take a look at what happened when I use my legacy account.
Yes, yes. What bug are they saying? I knew it wasn't a bug. It's another capital M and S. And that is Marketing Strategy. Looks like Microsoft gives you another "advantage" if you "decide" to use an MSA for Skype.
BTW, I use my legacy account a lot. The Live one was created for checking things out.
Any thoughts?

Use skype credit for subscription

Hi evertone,
I was wonderen if I could use my Skype credit to pay for a subscription.
I've got enough money in my account to pay for the one I would like to use plus I can remember, that I could use my credit whilst having an automatic (renewing every month) subscription.
Thanks for your help

EllieNellie wrote:
I was wonderen if I could use my Skype credit to pay for a subscription.
Hello and welcome to the Skype Community.
Skype Credit isn't available to purchase Subscriptions to everyone, The best way to check if you can use this funding option is to proceed through this purchase flow of your chosen Subscription. If the option is presented it means that you can use and vice-versa.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Subscription asking for skype credit for local num...

I've had occasional issues with skype telling me I need skype credit for a number I don't need credit for and then sometimes it works and sometimes not (this is my parent's phone number I call all the time, so it's not an issue of location). I just upgraded to new version of skype so maybe the new mac software has a glitch I need to figure out? Please tell me how to call out with subscription so it will stop asking for skype credit. I get automatically billed monthly, I barely make any calls, there's no reason it shouldn't be working, I've had this subscription for years. Thank you!

you need to make an account with your downloaded itunes on your computer
this is an old vid http://www.youtube.com/watch?v=mHCTjvzPfKk but it should help

Subscription renewed but charged at skype credit r...

I renewed My subscription of 800 minutes to India but after renewal I am charged at Skype credit rates per minute to India why? Please explain

Hello and welcome to the Skype Community.
Your account shows that you have used your full minutes allocation in your current billing cycle and your next minutes will be added to your account when your next billing cycle starts on July 12th 2015.
Renewing your monthly Subscription before your billing cycle ends has no effect on the date upon which your minutes allocation will be added to your account.
To continue calling until your next minutes allocation is applied to your account please purchase either a Subscription but with a different amount of minutes or Skype Credit.

Why can't I pay for a subscription with Skype cred...

I'm a little confused and want to purchase a monthly subscription through Skype, but when my credit was under a dollar, it wouldn't allow me to purchase it. So, I recharged my credit. Now, when I go to sign up for a subscription, it wants to charge my credit card again. Why can't I use the credit that it just made me sign up for? Can I purchase the monthly subscription and get a refund on my $14?

Hi Amber,
Basically you can get a refund for your Skype Credit orders, but instead could you check if you can change payment method to Skype Credit as shown here: https://support.skype.com/en/faq/FA1781/How-can-I-pay-for-a-subscription
You can't then you can make a refund request as shown here: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Andre
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Monthly Skype credit subscription delayed

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