Months of frustration - can no longer use my Droid Razr M for calls at home

Question

I'm hoping that a Verizon customer support person will see this and contact me. As detailed below, because of cell reception issues in my neighborhood and especially at my house, I can no longer use my phone to make or receive calls in this area. I have been patient while working with customer support for several months, but my patience is at an end. If I can't get an immediate fix for this problem, then I request that the early termination fee waived.
I've attempted to work with Verizon customer support for the last many months regarding poor cell reception in my area of Durham, especially at home. I get excellent reception elsewhere. During calls, people frequently have problems hearing me (I'm tired of having to repeat myself so often) and calls are frequently dropped. There have been a few instances when a single conversation will be conducted over three or four separate calls because of drops. Walking around my house -- even trying to walk outside in hopes of getting a better signal -- makes the problem worse.
Here's the kicker: I've found a temporary solution in using a $10 Tracfone that gives me great reception. I've relied upon it for most calls at home over the last 6 weeks or so.
Since October, following different phone or web conversations with Verizon support and visits to local Verizon stores , I've had the Preferred Network Mode reset to LTE then later reset back to Global (neither change made a difference)  I've replaced the SIM card (made no difference), I've rec'd a replacement phone (no difference). During the visit to the Verizon store about a half mile from my house to get a new SIM card, one of the sales associates warned that I wouldn't be able to determine right away whether it made a difference since reception in the neighborhood was so bad.
I most recently contacted customer support on Feb 8, I spoke with someone who reviewed the record of my calls and could see several drops. He encouraged me to use my Razr at home more often so that Verizon could have as much data as possible to troubleshoot the issue and asked that I call back in a week or two. .
So I've been using the Razr more often but to great frustration. I've had business calls drop several times back on Feb 12 & 13, and multiple drops again on Feb 25. Other calls did not drop but people would often interrupt me to say that I was breaking up or fading out, so I'd have to move around my house or go outside or come back inside until they could hear me more clearly again.
What makes this worse is I've had no luck getting back in touch with customer service the several times I've tried over the last 4 or 5 days. I've tried calling several times but end up hanging up after being on hold for several minutes and I've tried the Live Chat but always get the "all agents are busy" message. Have tried mornings mid day, evenings, but it makes no difference.
So if I can't get an immediate fix for this problem, I would request that the early termination fee (I'm just shy of 13 months into a 2-year contract) be waived in light of the frustrations and the long period over which I've tried to work with Verizon to find a solution but without success.

Answer 1

I'm adding screen shots taken from this afternoon showing connection that varied from non-existent to 1X.