Mophie Case no longer charges as soon as IOS 8.1.2 installed

I have an Iphone 5s and have used my Mophie case to charge the phone with no issues until IOS 8.1.2 update was installed. As soon as the phone finished the update I got this message "This accessory may not be supported". Please don't tell me I have a 100.00 worthless case now. I am extremely upset about this as I am constantly using this case to charge the phone as the internal battery does not last half the day.
Please advise

Talk to mophie, since you're using their battery pack.
I have a 5S on 8.1.2 with a mophie and I don't get the error message and it still charges my phone.

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Mophie case no longer charges as soon as IOS 8.1.2 was installed

I have an Iphone 5s and have used my Mophie case to charge the phone with no issues until IOS 8.1.2 update was installed. As soon as the phone finished the update I got this message "This accessory may not be supported". Please don't tell me I have a 100.00 worthless case now. I am extremely upset about this as I am constantly using this case to charge the phone as the internal battery does not last half the day.
Please advise

Talk to mophie, since you're using their battery pack.
I have a 5S on 8.1.2 with a mophie and I don't get the error message and it still charges my phone.

Iphone 5c no longer charges since updating to ios 8.1.2

I have updated my iphone 5C to IOS 8.1.2 and since then I can no longer charge my phone properly. The only way I can charge is connecting the cable to my pc and charging through the pc or laptop. It no longer works if I connect my phone directly to electricity using the exact same cable. I can only assume it is a bug in the update as it was working perfectly before. The only change is that I installed IOS8.1.2 is there some way I can go back to the previous version easily?
Message was edited by: Maryanne Saffa

Probably apps running in the background are causing this, sometimes Mail get's stuck connecting to the mail server, or some social media app like Facebook can also be a reason for prolonged background activity.
Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose any data by resetting, but it can cure some glitches.
If this does not help, setting it up as new device would be the next step:
How to erase your iOS device and then set it up as a new device or restore it from backups
Maybe also take a look at this page about battery drainage

When i plug my mophie case in to charge three of the lights are lit up and one is blinking? is this normal? is my case charging?

I plug my mophie in to charge. When i hit the little circle 3/4 circles light up and the fourth blinks. does this mean the case is charging?

When the blinking stops, it is charged. Then you can unplug it. The behavior you describe with it stopping blinking when you unplug it is because it has stopped charging. Hitting the button will show how charged it is.

Ipod touch no longer charges after update from IOS 7 to 8.1

Just updated the signed iPOD Touch Product Red my son got for his first communion in June from iOS 7 to 8.1.
Update went fine was done while the iPod was connected to the outlet.
HOWEVER: Now the iPOD is flat and he will nog onger charge or startup, tried 2 different cables and two different charging plugs.
Anyone has this problem, what can I do ??????
HELP ????
From Belgium

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Where the cables you tried known to be good? From other posts it appears that the update made the iPod more aware of marginal cables.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Mophie juice pack stopped charging after iOS 7.1 update

iPhone 5 + Mophie juice box air
Mophie worked just fine for almost 9 months, then after upgrading the iPhone to iOS 7.1, the mophie will no longer charge nor charge the phone! How do I get this working again?

wow just had a post removed because it wasnt technical and constructive. So I'll stick to the facts.
ios7 introduced software that now requires charge cables to handshake with the device. This handshake comes in the form of an encrypted key stored in the cable/charge/accessory.
If the handshake fails then the accessory is rejected and all features/charging are disabled.
There are seveal ways to fix this.
1 - buy certified apple products
2 - turn off the device and while the logo is spinning plug it in to charge, this prevents auto power on from turning on the device and again blocking the usb cable from charging the phone
3 - use a device that does not require hardware/software blocked charge devices and accessories.
If you send any official certified products back they will be replaced.
Personally I have bought a samsung s5 and my company has removed over 600 apple devices because of this issue effecting remote emergency response workers.
I hope this reply has been technical enough and is constructive in its response on how to avoid problems with using accessories that no longer work due to softwear errors/glitches on handsets and in particular the Apple iPhone with ligntning connectors
From a technical standpoint, I was surprised to learn when taking in 30-40 accessories and cables that the genius bar informed me I must purchase certified accessories for the 600 phones which I had no idea how to tell which were certified and which wernt. This came to the sum of 2 cables for 600 phones, or $30,000 AUD. It was cheaper for us to simply remove the faulty devices from our support line given this may happen in the future and the issue has still not been resolved after months of complaints by people on these forums.

Mophie iPhone 5 Case - iPhone will no longer charge using the apple cable.

Hi All,
In July, I purchased a Mophie Case for my iPhone 5. Everything was going great until I realized a few months later that my iPhone would no longer charge using my apple cable. It would only charge using my mophie. Turns out my husband, who also has a mophie case, was experiencing the same issue, my case is the mophie Juice Pack Air and my husbands is the mophie Juice Pack Helium Battery Case. Later I was telling this to a friend at work and she mentioned having the exact same this happen to her phone after using a mophie.
I contacted mophie, not to try and get anything, just to let them know and see if they had any ideas.... well they were not receptive at all. They said, "I do not think that the juice packs could have done that to your phones. I would need some sort of objective evidence." I said that multiple customers experience is evidence, to which they said "I need objective evidence. Simply because a person thinks they know the cause, doesn't mean they do. If there was an Apple engineer saying that it was the cause...heresay does not constitute solid evidence."
So yeah... apparently a customer calling to let them know their experience is meaningless to them. So I am turning to the apple community. Has anyone ever experienced this with there mophie. Any ideas why this may have happened? We have only used the cord that came with the case and apple cables on our phones.
Any info you have would be appreciated.
Thanks so Much,
Jamye

Mophie was not denying that you had a problem charging your phone. What they were telling you was that what you don't have is proof that the mophie case caused the problem. It might be, it might not be. As the saying goes, correlation does not prove causality. What troubleshooting steps have you taken?
I used first the mophie Helium and then a mophie SpacePak on my 5S without it imparing my ability to charge it with my Apple cables or other lightning cables (Belkin car charger). And I've known many other people who haven't had a problem.

Iphone 5 will no longer charge after 7.1.2 update

I updated my Iphone 5 to the latest software 7.1.2 a couple days ago and now it will no longer charge. I purchased a new cable thinking that was the case but it is still not taking a charge from my car, wall outlet, or computer.
Apple Support told me it is the port, a $279 fix without warrenty or Apple Care. I have done nothing to the phone to cause this to stop working. Now my phone is dead with no forseen reason other than the update causing something to go wrong.
There must be some sort of issue as this is not the first post I've seen ragarding this. I would appreciate not having to fork over a massive sum of money due to what I thought was a routine software update.
Thanks

I find it extremely hard to believe that a software update has caused your port to bad. This sounds more like port just gave up at the same time as the update.
Allan

My daughters ipod 4th gen will no longer charge past 20% and will not connect to a pc in order to back everything up. the cable is working fine, otherwise it would not even charge to the 20%. i have tried the reset to not lose any data and no luck. help!

my daughters ipod 4th gen will no longer charge past 20% and will not connect to a pc in order to back everything up. the cable is working fine, otherwise it would not even charge to the 20%. i have tried the reset to not lose any data and no luck, home+power for 10-15 seconds. I really would like to not lose everything she has, again, because I can't back it up this time. I have tried charging via a wall outlet and PC and both charge fine, just only to 20%. I am using the cable that came with it so no aftermarket issues there. Please help so I don't have to reset everything again.

Because once it has charged enough to be powered on as soon as you turn it on it says battery is at 20% and will not charge anymore after that, it just runs for about 5-10 minutes before the battery dies again. The battery cycles discharge/recharge daily and its not on the charger at full charge for more than a couple hours and is never totally dead for more than a couple of hours.

Iphone 5 no longer charges with lightning cable

Just something weird just happened with my iphone, can longer charger my iphone, the cable does keeps popping out, doesn go all the way in, cannot find any cosmetic damage with the iphone or cable, off to the apple store. It been in the case from day 1, never dropped. Cannot find anything in the forum who else had this problem, am i the first?

After managing to get it to charge 100%, i realise the connector in the iphone is lose, it moves from left to right, only charges when moving to the right, def a lose connection on iphone. Speaking to customer services

For iPhone5 with mophie case users!!!

Three days ago I purchased iPhone 5 with mophie case. I tried to transfer data from my old 4S to new device via iTune.
However, I was not successful at it because my computer could not recognize my i5.
After trying to find out the problem myself for couple days, I called the Apple Support but still not succesful.
I was told my Support rep to go to Apple Store and exchange to new device since it seems like the device is defective.
Well, it turns out that I had mophie case on while I connect the i5 to iTune and that is why the computer cannot read the device.
Mophie case is only for charging the battery so when you are doing something with iTune, you should take the case off and connect to computer.
I was told that many i5 with mophie case make the same mistake like I did.
If you are having same problem, now you know why...
Have a good time with i5^^.

What Meg said.
The iPhone 5 juice pack cases don't have the ability to sync via Micro-USB. You can either do this wirelessly by connecting your phone to the same network as the device you'd like to sync with, or you can remove the bottom portion of the case and connect directly to the Lightening connection.

MacBook Pro '11 "Stops Charging" as soon as iMovie Exports Video.

MacBook Pro '11 stops charging as soon as you start exporting video from iMovie. A video demonstration in the link explains the phenomena.
http://www.youtube.com/watch?v=rnpB5G2pgMI

Respectfully, I disagree with your claim that nothing is wrong.
While I understand the behavior is by design, most users - myself included, believe that when the laptop is plugged in, it's charging and can operate indefinitely as long as it's plugged in. Instead, a Macbook will, in certain circumstances, shut down completely if under heavy load for too long. Heavy load isn't just rendering complex 3D designs or transcoding HD video - things many users will never do - but it does include activities as seemingly trivial as playing videogames or watching Netflix where playing for too long when the battery is significantly less than full exposes the user to a very possible shut down.
Just this evening, my MacBook Pro (2011) nearly died while transcoding video in Final Cut Pro - while it was plugged in. This is a real problem for a pro user on the road. Simply being plugged in is not enough when historically it has been.
Again, I understand that the MacBooks exhibit this behavior by design, but it is a design that is counter to most people's experience of electronics.
Rather than have this simply be "the way it's designed," how about Apple consider providing an option that reduces the maximum system load to a lower threshold that will allow for effectively indefinite runtimes (keeping in mind engineering concerns like heat dissipation)? I'd be willing to deal with lower clock speeds (and the resulting lengthier processing times) in certain scenarios of my choosing if it means my project won't be exposed to an unwanted shut down like it nearly did tonight. This is feedback I intend to submit to Apple after tonight's episode.
While I'm no longer concerned that something's wrong with my MacBook Pro, I don't believe the current "normal" behavior is good enough for a $2,000+ laptop for professionals.

My iPod Touch will no longer charge from a wall socket, only my computer. HELP!

My 4th generation iPod Touch will no longer charge from a wall socket, only my computer. I tried buying a new cable and USB charging socket (and I bought one made by Apple), but that did not fix the problem. I restored it from iTunes, hoping that would work as well, but that failed. I am at my wit's end. Can anybody here help me? I've bought new equipment, tried rebooting, restoring, etc. but nothing so far has proven successful. If anyone's got a solution, please help!
Thanks!
Signed, a very frustrated iPod user in Ohio!
<Edited By Host>

All I can suggest is the standared fixes. It seems very strange
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. Bring the cable and Apple wall charger too.
Apple Retail Store - Genius Bar

I have recently upgraded to 7.0.2 and can no longer charge my iphone 4 as i recieve the message this accessory may not be supported, any advice would be appreciated

i have recently upgraded to 7.0.2 and can no longer charge my iphone 4 as i recieve the message this accessory may not be supported, any advice would be appreciated
i have also tried 4 different chargers both official apple and non official

i have tried this but still not working i found a way of fixing it by restoring the phone but this has now put my phone in recovery mode and when i try to fix it i get an error 14 which i have no clue what it means

IPhone 3G no longer charges from car stereo

Hello all,
I can no longer charge my iPhone 3g from my car stereo since updating to version 2.1.
I have a Panasonic CQ-RX400U with a USB connector on the front. Prior to the update I was able to connect and charge the phone and play the iPod from the stereo using the USB to iPod/iPhone cable. There was a compatibility warning on the iPhone when I did this, but it worked. After the update, the phone makes the initial charging sound, but never gets to the iPod, then repeatedly tries to connect without success and continuing t make the charging chirp sound.
Just wondering if anyone experienced similar issues post 2.1 update.
I'm going to ask Panasonic if the may have an update available as well, to correct the problem.
Thanks,
Bob Y.

I'm afraid that the link is somewhat irrelevant to my problem.
The problem is, that nothing happens whatsoever, when I connect my iphone to my computer. No charge, no nothing.
I connected my fiances iphone to my computer and it charged, and itunes recognized it without any problem.
However, I did try what the link suggested and nothing worked

Mophie Case no longer charges as soon as IOS 8.1.2 installed

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