Mophie Did Not Replace Broken Case!

Just wanted to let all of you Iphone users about Mohpie.
I received a Mophie Juice Pack for the Iphone 4G for xmas from my brother. It worked for about a month then stopped charging my phone.
Since I didn't have a receipt (let's not forget it was a gift), Mophie customer support did not replace the case.
I sent them the serial number, had a photo of the case and offered to send it back so they could see that the case didn't work. All they wanted was a receipt.
Funny thing is, they could do the right thing and replace my case, but instead they'll read all of my posts to the forums instead. Clearly, customer service has a lot of time on their hands since they aren't helping customers.
Seems as though this "posting to the forums" thing is the only way to get a company's attention these days. If they don't care, make them care...
Thanks for reading!

IceHole Products: My name is Charles Mercadal; I am mophie's technical support manager. This post was forwarded to my attention a moment ago.
I'm sorry to hear about the trouble you're having with your juice pack. Would you please give us a call at 888-866-7443 -- you can ask for me or, if I am not immediately available, please ask for David.
He or I would be glad to speak with you about the contact you had with us. I appreciate your offers of a photo and serial number, and I hope, with that, we can determine the origins of your products and find a solution for you.
Thanks again!

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