More Feedback: Why I chose Nokia and why it won'...

Question

This is more feedback for Nokia, following up to my previous post.  I would like everyone to share their thoughts too.  I'd like to see Nokia Listen to customers for once.
I bought an E7 due the following:
Unlocked phone = no capped data plan that costs twice as much as the one I had, which is really unlimited.
Full real keyboard--I'm a tactile person--need the keys.
Free Voice Navigation--which I use a lot when traveling for business.
Ability to turn phone into wireless hotspot -- with JoikuSpot Premium. (third party)
Abillity to selectively block/route calls--with Advanced Call Manager.  A must-have app for on-call people. (third party)
PDF Reader -- Nothing better than reading PDFs without my laptop.
Office Suite -- Great for on-the-go editing and viewing.
Zip - Built-in Zip Tool is also a big plus for me.
SIP Client Built-in -- I use this a LOT as a second line when I am not traveling and as a backup line (in case of poor service) when I am traveling. 
Nokia Internet Radio -- I use this a lot.  Love having free internet radio available.
FM Radio -- I don't use this much but it's a nice to have.
Lotus Traveler Support -- For my Corporate E-mail.   Too bad IBM discontinued Lotus Mobible Connect (VPN) support for Symbian^3. 
Reasons I almost didn't buy an E7
Battery life -- unlike my prior E71 (which I now regret switching from) the battery life is average.  My E71 would run for a full day of solid use.  I knew going in that it wasn't going to be great battery life--usually a hallmark of E Series--and thought I could live with it.  I can, but I wish the battery life was on-par with previous offerings.
No SD/xD/Any Compact Flash Slot -- Truthfully, I can get by on the 16G in the phone, but if I had the ability to use removeable memory, I'd be able to take movies (as MKV or MP4s), music, etc., as I go.
Battery not removeable--this is a real problem for business users.  Multi-hour conference calls, etc.,  We need to be able to swap batteries.  This was my biggest detractor.
Poor Software options compared to other platforms.  This passed because the phone includes the things I needed/wanted most.
The worst built-in VPN on the planet.  I have a lot of IT infrastructure experience.  Few enterprise class devices as a complex and troublesome to configure as Nokia VPN.  It makes what would be a game-changing feature useless.
Reasons why I will switch to another mobile platform
Build quality increased for other mobile platforms.
Functionality has dramatically increased for other mobile platforms.
Costs are such that I can pay out of pocket for the extra features I want (that Symbian gives for free) and still get a phone for less with better support and available software choices than Nokia provides.
I am not convinced that Symbian will live beyond the next few years--being that I pay out of pocket for phones, I want them to last 3-4 years.  I am not sure that they will now.
Reasons why I will never buy another Nokia Product
You no longer support the US.  You've pretty much given up.  Only a token effort is made.  Carriers don't have your good phones anymore and the ones they did have were crippled beyond belief, damaging/removing/disabling the most appealing features in place of carrier crapware and high prices.
Product Quality has declined.  Nokia has lost marketshare faster than a submarine with a screen door takes on water--which has lead to staffing cuts and you can tell.  The changes between one generation of products is noticeable--what was once superb is now just average to good. 
Software Updates--you did fix the most awful thing with prior Symbian Updates--they are no longer destructive.  Fantastic.  I was so happy to get this ability.  But, your lack of scheduling and customer expectation setting is unforgiveable.  Most of us are willing to put up with a reduced experience by you committing to making things better--at some point.  Release dates, especially in the US are a black hole.  All your US customers buy your products outright--usually at a cost of 200-500 dollars each.  Subsidized phones are 0-150 for most carriers.  There is no longer sufficent capability nor quality differences to justify the costs.
Software Setup -- Symbian ^3 is great in general.  But it comes with such insane default settings for home screens and widgets default to online in some releases, which sucks battery life at an unreal pace. The other big complaint is initial navigation.  The default settings make it hard to view even 1/4 the functions available (at least on the E7.) and I cannot figure out why you let product go out the door configured in such a way as the average person will instantly hate the device.
Network and program information notices are for **bleep**.  Applications constantly fight over WiFi and applications asking for confirmations never properly identify themselves.
Finally--Symbian is Dead? Maybe Dead? Will live but be half-heartedly supported?  You have never really said.  It's obvious the focus will be Windows for the foreseeable future, but what about after 2016?  Is symbian 100% gone then?  Is support and service for it going to to continue to decline till then?  Your lack of response and communication on if  you will stand behind the Operating System that made you once the largest mobile provider on the planet is shameful.  It will cost you developers.  It will cost you customers.
General Symbian Feedback
Why can't you keep market share in the US?  It's simple.  In the US, the average person works 50-60 hours per week.  They also have 2.4 kids.  Those 2.4 kids have at least 5-10 hours of after-school activities per week.  Worst case is the average person spends 90 hours per week outside the home and has virtually no freetime (or sleep) they do not have the skills, inclination, no desire to spend hours customizing Symbian just the way they want it.  They want loads of features, but they want them in one to two clicks/taps.  Beyond that and you've lost the majority of the audience.  If you would simply take the time make an "Initial Setup Wizard" that would let people do dramatic customizations quickly and simply, you could reclaim a lot of the US market with Symbian's loads of features. 
US Customers, Please provide similiar feedback.

Answer 1

I had the E6 (after using a SE Xperia X2 for two horrible month's)
It was a "Nokia" , if you understand what I mean .... A brand that stands for quality, a simple Processor, a simple OS, nice specifications. A qwety Phone, like my E5 (which I loved, and I stupidly exchanged for the Xperia)
I had no super performance expectations from it. Just that it was an improved E5 .
And then, by using it, I noticed, no notification-light, very week vibration - insensible (which is essential for my job), SMS were set to search contacts by number and not by name (if so, what's the use of qwerty for????), lame app support - most paid, no sorting option in the music library, no headphone incoming call or SMS tone when listening to music in silent mode (Which the E5 knew), no shutter-sound off-option (although other E6 Handsets, had that option), the USB on the go, could read Folders from the USB only if you used the Default-Nokia Names for Folder, for example Sound's (MP3), Pictures, etc., pinch to zoom was horrible, no software support from Nokia!
After the Xperia X2, I hat so high expectations of Nokia reliability.
My Mom got a 701, it's a much better phone, but also got it's bugs. But I will never return to Nokia.