More questions on printing from internet

Question

While I was waiting for an answer to my original question (why my printer won't print from the internet) I found the following two preconditions:
-  Requires an Internet connection to the printer
- Requires HP Web Services Account Registration
So now I also need to know if I have the above qualifications. How do I find this information?
I shall continue to pursue the ansswers but I appreciate any help.
Thanks!
SALLYANNC

Answer 1

Hi SALLYANNC,
Just to clarify, you are able to print from the computer but not from the internet?
I would try printing from another browser to see if you have the same results.
Try a different browser.
If you are using Google Chrome as a web browser, please do the following steps:
Run the updates for Chrome, to make sure you have the latest version.
Then open the Chrome's browser, go to settings, tools, clear browsing data, clear the cache and site date if listed.
Close and reopen the browser again.
Try printing again.
If you are still having issues, try The Ctrl+Shift+P to see if it will print.
Update the Java on the computer.
Go to start, control panel, Java, click on the Update tab and select Update Now.
I suggest that you to try these steps to resolve this issue if you are using Internet Explorer.
Method 1: Look at the Security settings for Internet Explorer.
1. Open the Internet Explorer. Click on Tools.
2. Click on Internet Options->Under the Security Tab->Security Level Zone->Click on Default Level->Drag the Scroll button and set the Security as Medium level.
Method 2: You can also add the sites from which you are trying to print to the Trusted Zone which will restore the functionality of these sites.
1. Open Internet Explorer and go to Tools-Internet Options-Security.
2. Click the "Security" tab and choose the "Trusted Sites" icon.
3. Then click on the button "Sites". A window will open, where you can add any sites that you wish to be in the Trusted zone.
4. Enter the site of interest in the line provided. Site URLs can be typed in directly or entered by copying and pasting. After entering a site click the "Add" button.
5. The site is now added to the list of trusted sites.
6. Enter the next site and repeat the procedure.
Method 3: Also check the following settings:
1. Open Internet Explorer.
2. Click Tools, and then click Internet Options.
3. Click the Advanced tab.
4. Under Browsing check the option “Enable third party Browser Extensions”.
If you are using Firefox, then take a look at this document. Fix printing problems in Firefox.
What web browser are you using? (Chrome, Firefox, Safari, Internet Explorer)
Are you printing a email or a webpage?
Let me know how you make out.
Thank You.
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Gemini02
I work on behalf of HP