More transparency in My BT please!

Just had a rather frustrating experience with a customer services rep about cancelling my contract. The girl was very helpful but the situation is ridiculous. My contract for BT Infinity and line rental expires on 18 June, or so I thought, and my TV contract expires 22 October, so I was happy to just buy out of the TV contract at the £3 a month rate.
However, after spending time on the phone, I've now been told that my phone contract was automatically extended when I moved house so now I have three different contracts all ending at completely different times of year. And it took a very long phone call to even get that information.
Why are the contract start and end dates not availabe in the account management section of the website? I know you don't want people to leave, but locking them in by having conflicting contract dates, penalising people who stay with you when they move, charging exorbitant early cancellation fees and making this information all but impossible to find is not the way to keep happy customers.
If this information had been available online, I would have been able to plan this much more easily and wouldn't be so frustrated right now. I shall be leaving BT as soon as my web of contracts will allow and I most certainly will not be passing on any recommendations to my peers.
Take a look at the new policies surrounding current account switching if you need inspiration.... 

This is essentially a customer to customer and messages do not necessarily reach anyone in BT. It's often been suggested that contract dates would be a useful addition to MyBT, but it seems to have fallen on deaf ears. The release of the current version was a bit of a nightmare, and even now the services info is not accurate for many customers. I wouldn't hold my breath for any further improvements.
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