MOS document which covers steps to record video for TAR

Hi all,
From time to time our developers faces a bugs in forms or web in 11i/R12, I got a MOS document which explains the steps to record a video/ reproduce issue (using third-party record program) for Oracle engineers. But I lost it's number.
Searched in MOS site, but didn't succeed. May be you have it's number?
Thanks,
Mikhail.

Do these docs help?
Working Effectively With Oracle Support - Best Practices (Doc ID 166650.1)
How to create a Technical Software Service Request (SR) (Doc ID 1321379.1)
Thanks,
Hussein

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