Most Frustrating Can't Upgrade DRM License For Windows Media Player 12 On Windows 8.1

I am very upset. I have been trying ALL DAY to get the DRM license so I can play music that I BROUGHT and PAID for years ago. Why did the DRM license not come with WMP 12 before it got uploaded to PCs run Windows 8.1? Can you just send an update that is
the DRM for WMP12? At this time, I really don't know what to do because everything I have tried has not WORKED!!! Would you PLEASE fix the page where you can upgrade so you can actually UPGRADE? I NEED help. I really want to hear my music. I miss it. 
Thank you for your time
Rachel Sample

See: Windows Media Player DRM: frequently asked questions
Carey Frisch

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