Most Recent Devices Not Currently Connected:

HI,
I'm getting error Most Recent Devices Not Currently Connected: in iTunes diagnostics for Device Connectivity Tests.
Device: iPhone 4
Laptop OS: Windows XP
iTunes: 10.5.3.3
I'm not able to restore iphone and it throws errors 1602 and 21 while restoring. I have completely removed and reinstalled iTunes before trying to restore.
My firewall/antivirus does not block any iphone/itunes service as I have used same PC before with the same iPhone.
Log is as follows:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
TOSHIBA Portable PC
iTunes 10.5.3.3
QuickTime not available
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012ACEC07B3B468
Current user is an administrator.
The current local date and time is 2012-01-30 20:41:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is not supported.
Core Media is not supported. (16002)
Video Display Information
Mobile Intel(R) 945GM/GU Express Chipset Family
Mobile Intel(R) 945GM/GU Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 10.5.3.3 is currently running.
iTunesHelper 10.5.3.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller
Standard Enhanced PCI to USB Host Controller
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
VIA OHCI Compliant IEEE 1394 Host Controller
Most Recent Devices Not Currently Connected:
iPhone 4 (GSM) running firmware version 5.0.1
Serial Number: xxxxxxxx (edit: removed for security)
Please help.
Regards,
Yogesh

Hi susanfromluling,
Welcome to the Apple Support Community!
It sounds like your iPod is not showing in iTunes when you connect it and that is what is not allowing you to sync. Please review the attached article to help you troubleshoot this connection.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows
Cheers,
Joe

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